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September 5, 2019
UC Management Using IR Experience Management Tools for Cisco Users
IR is a UC Customer Experience management solution that provides actionable data for Microsoft SfB/Microsoft Teams, Cisco UC and Avaya UC. This video demos the solution providing visibility into users within a Cisco UC environment.
IR can be used to provide:
- Real time data on UC health for MS, Cisco and Avaya concurrently
- Diagnostic data to find and resolve problems
- Improvements in IT staff responsiveness and reduce MTTR
- Migration data to support moving from one UC vendor to another
- Change management data
- Life cycle data for adoption services such as video endpoint usage to support targeted enablement
IR has been rigorously tested by Cisco Voice BU and is an approved Cisco Solutions Plus solution available via Cisco CCW.