Prioritizing the employee experience in a new era of hybrid work
The digital workspace has always been a contributing factor to employee engagement and attracting top talent. Over the last decade, organizations have made small strides toward modernizing end-user software, tools, devices and other technologies to create a better digital employee experience. But when the COVID-19 pandemic hit in 2020, they were forced to accelerate and reprioritize these initiatives to maintain business continuity.
Many organizations rapidly enabled remote work, for example, so employees could continue supporting the business safely from their homes. In many cases, digital workspace solutions were implemented in weeks instead of years.
Now, as vaccines roll out and offices reopen, organizations face a new set of digital workspace challenges when it comes to enabling hybrid work. IT, Facilities and Human Resources (HR) leaders are reimagining their physical and digital environments to support employees at home, in the office and everywhere in between.
To make the right technology decisions, ensure a smooth transition to hybrid work and maintain an accelerated pace of transformation, organizations must prioritize initiatives that will improve the digital employee experience. Only then can they realize the full benefits of flexible working, including increased productivity, improved employee satisfaction, better collaboration and faster innovation.
In this report, we recap the key digital workspace milestones achieved in 2020-21; reveal pitfalls, caution areas and lessons learned based on our firsthand experience with customers; and offer a ranked list of the top five digital workspace priorities for 2022.
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