Digital Workspace Priorities for 2023

The need for best-in-class workforce experiences 

Embracing an employee-first culture for long-term success

The digital workspace experienced a whirlwind of changes in the last two years. Leaders persevered through remote work, ever-evolving mandates and policies, rapid technology deployments, office closures and re-openings, and the complexities associated with a distributed workforce. 

When the dust finally settled, organizations realized that a flexible workplace was not only possible but beneficial. Hybrid work became the clear path forward.  

In our 2022 report, we recapped the key digital workspace milestones and lessons learned during the COVID-19 pandemic. We also outlined the top priorities for successfully transitioning into a hybrid work model. If you're still working through those priorities, that's OK. Stay the course, because those priorities will become a critical foundation for you to build upon in 2023 and beyond. 

If you've completed the 2022 priorities, congratulations. You've taken a big step in advancing your digital employee experience (DEX). But don't stop there. 

Operating in a permanent hybrid work model will introduce new challenges related to people, process and technology. Employees now expect flexibility in their schedules and consistent, top-notch digital experiences whether in the office, at home or on-the-go. 

When organizations fail to deliver seamless workforce experiences, it can spiral into a plethora of unintended consequences, including employee dissatisfaction, higher turnover rates, increased costs and slower time to market. 

It's also important to remember that the impact of the DEX extends beyond employees. Because employee experience (EX) and customer experience (CX) are intrinsically linked, a poor DEX can easily translate into decreased customer engagement and loyalty. 

In this report, we offer our list of the top five digital workspace priorities for 2023, step-by-step guidance for achieving them and ways to measure your success.