Digital insights
659 results found
Calculating the Financial Potential of AI in the Contact Center
How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
Digital Workspace Priorities for 2025
A roadmap for improving the digital employee experience
Unlocking the Power of AI Coding Assistants
AI coding assistants are transforming software development by boosting productivity, enhancing code quality and facilitating continuous learning. These tools not only automate repetitive tasks but also provide insightful guidance, enabling developers to work smarter and more creatively. Embrace the future of coding, powered by AI, for better software and happier developers.
5 Ways Retailers Are Using AI to Drive Growth, Loyalty and Efficiency
Not sure where to begin with AI? Consider these five essential use cases as starting points for transforming retail operations and customer experience with AI.
Digital Trends Spotlight: AI Insights for CX Leaders
An overview of the latest trends and insights in customer experience
Microsoft 365 Copilot Wave 2: Spring 2025 Release Overview
Microsoft 365 Copilot Wave 2 marks a major leap in AI-powered productivity, introducing enhanced reasoning, cross-app intelligence and new AI agents. Explore key updates across Word, Excel, Outlook, Teams and PowerPoint, and understand how your organization can prepare to leverage these new capabilities.
Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth
Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Digital Trends Spotlight: Key Insights on Workforce Productivity Tools
An overview of the latest trends and insights in employee experience with a focus on new artificial intelligence (AI) tools available for enterprises.
AI Agents: Scaling Your Digital Workforce
Enterprise adoption of AI agents is spiking, with industry surveys showing most large enterprises are already piloting AI agents. But there's a lot of hype out there. In this episode of the AI Proving Ground Podcast, Technical Solutions Architect Ina Poecher and Senior Director of WWT's AI Practice expose widespread "agent-washing," highlight practical but ROI-heavy use cases you can pursue now. Tune in to discover how agentic architecture turns generative AI hype into secure, measurable enterprise AI outcomes — and what's next for multi-agent ecosystems.
Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
Jack in the Box Case Study
Gain insight into how Jack in the Box partnered with WWT and Qu to modernize its store network and point-of-sale system across 2,200 restaurants.