33 results found
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
Cloud Chaos or Cloud Control? Fixing the Operating Model for Speed, Savings & Scale
Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.
How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success
How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.
The Future of Cyber Resilience and Risk Management: Tackling AI and Business Continuity
What would happen if your business suffered a major cyber attack today? Most organizations aren't ready. But yours can be. In this powerful discussion, WWT cybersecurity experts Kate Kuehn and Angela Brandt reveal how businesses can stay operational through inevitable cyber incidents. Learn why AI-driven threats, internal mistakes, and system malfunctions are reshaping security strategies and how you can build a resilient business that doesn't just survive, but thrives in the face of disruption.
What AI Winners Know: The Build Matters More Than the Cloud Model
Despite ambitious AI goals and massive investments, many organizations are watching their initiatives stall before they ever deliver impact. In this episode of WWT Presents Research, Robb Boyd is joined by data scientist Ina Poecher and cloud architect Zaid Elkhateeb to explore why so many AI projects fail before the first model ever runs and how to change that. Discover how forward-thinking enterprises are closing the gaps between data science ambition and operational reality. Because real AI success doesn't start with a model, it starts with getting the groundwork right.
You Can't Automate What You Don't Know: Why Visibility Is the Top Automation Priority
In this episode of WWT Presents Research, host Robb Boyd and Nick Thompson, a distinguished solutions architect, explore the foundational role of infrastructure visibility in automation success.
Shadow AI: The Threat You Didn't See Coming
AI is transforming the enterprise—but with great power comes great vulnerability. As organizations race to adopt AI technologies, they're also opening the door to a new, often invisible threat: shadow AI. These unsanctioned tools operate beyond traditional oversight, exposing gaps that legacy security frameworks just aren't built to handle. Join WWT security experts Kent Noyes and Bryan Fite as they explore explore how to get ahead of the curve by securing AI before it secures a foothold in your threat landscape.
From Deploy to Retire: Optimize Every IT Asset
In this episode of WWT Presents Research, host Robb Boyd and Mark Wall, managing director of automation solutions, explore how organizations can scale automation across the lifecycle of their IT assets.
From Legacy to Cloud: A Smarter Path to Application Modernization
Legacy systems keep the lights on but drain millions in IT spend and stall innovation. In this episode of WWT Presents Research, industry leaders Dave Sellers, GM of Multi-Cloud and Rachel Komeshak, Senior Solutions Principal share how leading enterprises are overcoming fear and embracing automated application modernization.
See how organizations cut legacy costs by up to 90%, reduce risk with AI-driven tools and unlock decades of trapped innovation. If you still rely on 20-year-old mission-critical apps, 2025 is the moment to act before the cost of waiting climbs higher.
Explore the five phases of modernization from discovery to full business transformation and learn how WWT helps enterprises modernize with speed, security and confidence.
Is Your Data Secure in the Cloud?
Now that they're in the cloud, many organizations are asking whether their rush to migrate all workloads and applications was really best for the long-term success of the business. Cloud security plays a big part in that consideration. So, how should organizations think about this balancing act between "embracing everything cloud" vs "protecting their most valuable data"? Has the recent acceleration in cloud adoption changed the traditional function/role of security teams?
In this video, we identify what an ideal cloud security program looks like, why cloud developers are being asked to "shift left," and what steps leaders can take now to help cloud security enable the business and unlock the full value promised by investment in the cloud.
How to Meet AI's Power Demands with Next-Gen Infrastructure
The AI revolution is here and it's hungry for power, space and cooling that most data centers simply weren't built to provide. This isn't about future proofing. It's about survival in a landscape where power demands are skyrocketing beyond what most facilities were ever designed to handle.