AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.

In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.

Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.

How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.

Most enterprises believe procurement is optimized—until they uncover the invisible costs eroding every "discount." In this episode of WWT Research's four-part IT Value Creation series, Robb Boyd talks with WWT VP of business development Matt Long, who unpacks why misaligned teams, lifecycle blind spots and fragmented spend data are costing companies millions and how strategic technology partnerships transform procurement from a cost center into a true value engine.

Most organizations adopt cloud before they establish governance—then spend years battling runaway costs, siloed decisions, and commitments they can't unwind. In this episode of WWT Research's four-part IT Value Creation series, Josh Bushman and Jenny Halidik unpack the structural gaps that undermine cloud ROI and explain why FinOps tools alone cannot solve the problem. This episode explores the Cloud Center of Excellence (CCoE) as the foundation for sustainable cloud governance, showing how cross-functional decision-making, shared accountability and continuous optimization transform cloud from a cost risk into a strategic advantage. If your cloud spending is unpredictable, commitments feel misaligned or optimization never sticks, this conversation offers a clear roadmap for building governance that works at enterprise scale.

AI is transforming the enterprise—but with great power comes great vulnerability. As organizations race to adopt AI technologies, they're also opening the door to a new, often invisible threat: shadow AI. These unsanctioned tools operate beyond traditional oversight, exposing gaps that legacy security frameworks just aren't built to handle. Join WWT security experts Kent Noyes and Bryan Fite as they explore explore how to get ahead of the curve by securing AI before it secures a foothold in your threat landscape.

Your biggest IT expense might be the one you never see. In this episode of WWT Research's four-part IT Value Creation series, Robb Boyd talks with Andrew Tookey and Sean McDonald about the silent budget drain hiding in unmanaged software licenses. You'll uncover how "tail spend" quietly grows into millions of dollars in waste, why visibility is the foundation of IT value creation and how strategic partnerships turn license chaos into measurable savings.

Despite ambitious AI goals and massive investments, many organizations are watching their initiatives stall before they ever deliver impact. In this episode of WWT Presents Research, Robb Boyd is joined by data scientist Ina Poecher and cloud architect Zaid Elkhateeb to explore why so many AI projects fail before the first model ever runs and how to change that. Discover how forward-thinking enterprises are closing the gaps between data science ambition and operational reality. Because real AI success doesn't start with a model, it starts with getting the groundwork right.

In this episode of WWT Presents Research, host Robb Boyd and Nick Thompson, a distinguished solutions architect, explore the foundational role of infrastructure visibility in automation success.

What would happen if your business suffered a major cyber attack today? Most organizations aren't ready. But yours can be. In this powerful discussion, WWT cybersecurity experts Kate Kuehn and Angela Brandt reveal how businesses can stay operational through inevitable cyber incidents. Learn why AI-driven threats, internal mistakes, and system malfunctions are reshaping security strategies and how you can build a resilient business that doesn't just survive, but thrives in the face of disruption.

In this episode of WWT Presents Research, host Robb Boyd and Tree Lindemann-Michael, an operations and delivery lead for AIOps, explore how technical teams can embrace full-context operations.