A framework for organizational AI transformation that maximizes value while minimizing risk.

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce, scale AI across the enterprise and improve the digital employee experience.

A step-by-step guide to empowering agents and delivering fresh customer service experiences

Our Converged Optical and Routing Maturity Model gives organizations a structured framework for moving from siloed infrastructure to fully autonomous operations. Discover where your organization stands today and how you can level up.