Comprehensive visibility across IT and the business

Observability and AIOps combine data collection, analysis and AI-driven insights to deliver comprehensive visibility across complex systems. 

By moving from monitoring to observability to AIOps, organizations can proactively solve for common IT problems, streamline operations and enhance end-user experiences.  

Our consultants and engineers work with clients to extract data from foundational monitoring tools, prioritize key metrics and uncover insights using AI.

Discover your organization's maturity level. Learn more

Grow your observability and AIOps capabilities

No matter your organization's level of experience with observability and AIOps, we can take you to the next level.

Grow your observability and AIOps capabilities

Labs and Learning

Gain hands-on experience with some of the most commonly used observability and AIOps tools.

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Grow your observability and AIOps capabilities

Events

Hear from industry experts about the impact observability and AIOps are having on IT and the business. 

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Grow your observability and AIOps capabilities

Roadmap Workshop

Learn how to evolve your performance monitoring tools into an observability and AIOps platform. 

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A structured approach to generating value

The journey from monitoring to observability to AIOps takes time. In addition to setting a long-term strategy, our consultants and engineers work with you to prioritize and develop use cases that deliver immediate value.

A structured approach to generating value

Tools Consolidation 

Improve management and reduce the learning curve for new staff by consolidating duplicative monitoring tools. 

A structured approach to generating value

Configuration Management 

Gain visibility into all of your IT assets by leveraging a comprehensive configuration management database (CMDB).

A structured approach to generating value

Automated decision-making

Free up staff and management to focus only on decisions that require manual intervention by automating high-value decision making.

A structured approach to generating value

Digital experience monitoring

Ensure superior digital experiences for customers and employees by quickly identifying and remediating the root cause of performance issues.

A structured approach to generating value

Service reliability and availability 

Protect against downtime and keep critical services running during unexpected events by detecting and addressing issues before they become major incidents. 

A structured approach to generating value

Business continuity

Prevent business disruption by improving your mean time to repair, test, restore and resolve P1 outages. 

A structured approach to generating value

Cost optimization  

Save costs and gain operational efficiency by correlating data from multiple IT environments. 

A structured approach to generating value

Cross-functional collaboration

Eliminate data silos that impede collaboration and decision-making across IT teams.

A structured approach to generating value

Security monitoring

Proactively respond to potential risks through continuous and automatic anomaly detection. 

A structured approach to generating value

Compliance

Leverage log data for real-time compliance reporting, automated compliance checks and baselining.

Observability and AIOps case studies

Find out how we've helped organizations across industries move from monitoring to observability to AIOps.

Airline Validates Integrated AIOps Monitoring Solution in the ATC

Learn how a WWT-led proof of concept, featuring ScienceLogic and AppDynamics, set this leading airline up for AIOps success.
Case Study

RPA Streamlines WWT Supply Chain

WWT turns to UiPath Robotic Process Automation (RPA) to improve communication and visibility with vendor order fulfillment systems.
Case Study

AppDynamics & WWT Protect a Revenue Stream Worth Millions

This well-known operator of more than 530 travel stops across 41 states provides professional truck drivers and motorists with 24-hour access to a clean, safe place to purchase gasoline, diesel fuel, compressed natural gas, travel items, electronics, snacks, meals and more.
Case Study

React.js Consulting Enhances Medical Claims Processing Application

A medical claims company leveraged WWT's application development expertise to bring to market a secure and compatible mobile app, which is driving improved customer experience and helping the client generate new revenue.
Case Study

Observability and AIOps insights

Discover perspectives on industry trends, recaps of noteworthy events and much more.

Why Digital Experience Monitoring is a Strategic Move for IT Leaders

Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Article
•Jun 27, 2025

Partner POV | Welcome to the Agentic Era: Humans + Agents Achieving More, Together

The world's biggest challenges—whether transforming businesses, advancing science, or addressing societal issues—are too complex for humans or AI to solve alone. The real magic happens when the two collaborate, combining human ingenuity with AI speed and precision. Welcome to the agentic era, a groundbreaking new chapter where humans and intelligent agents join forces to achieve more than ever before.
Partner Contribution
•Jun 20, 2025

World Wide Technology at Downstream USA 2025: Powering Connections, Driving Innovation

World Wide Technology is proud to sponsor Downstream USA 2025 in Houston, TX. We'd be delighted to have you join us for our Main Stage Session on Wednesday, June 25, and our interactive Workshop on Thursday, June 26. Both sessions will showcase cutting-edge strategies and real-world applications designed to modernize infrastructure, enhance operational resilience, and drive data-driven performance at scale.
Blog
•Jun 20, 2025

Cisco Live 2025: Observability & AIOps Takeaways

Our team's insights from an exciting week in San Diego.
Blog
•Jun 18, 2025

Observability and AIOps partners

We work with leading vendors across the observability and AIOps landscape to help you optimize your current investments and reach your desired future state.

ThousandEyes

Measuring and monitoring user experiences, both employees and customers, is what ThousandEyes, now part of Cisco, does by providing unmatched visibility of resources in private, public cloud and hybrid cloud networks. 

BigPanda

BigPanda identifies actionable, intelligent alerts from observability tools so that ITOps and Service Operations teams can quickly triage and automate incident response workflows.

Cisco

Cisco develops, manufactures and sells networking hardware, software, telecommunications equipment and other high-technology services and products.

Riverbed

Since its inception in 2002, Riverbed has helped the world's largest organizations empower the digital experience and drive enterprise performance. With two industry-leading solutions – Riverbed for Unified Observability and Riverbed Acceleration – Riverbed transforms data into actionable insights across the entire digital ecosystem and accelerates performance for a seamless digital experience.

ServiceNow, Inc.

ServiceNow is a cloud computing company focused on designing, building and managing IT automation for digital workflows in enterprise operations.

Cribl

Cribl is a machine data engineering tool, purpose built to process log and metric data at high scale, in real time, before forwarding it onto your existing analysis tools.

Related solutions

Observability and AIOps are key components of automation but scaling automation across your organization requires capabilities in multiple IT domains.

Infrastructure Automation

Manage your IT infrastructure efficiently, securely and at scale.

DevOps

Combining people, processes and technology to enable the continuous delivery of value to end users.

Digital Experience Monitoring

Shift from being reactive to proactive with solutions that combine real-time analytics, employee sentiment data and automated remediation for improved EX.
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