AIOps

Achieve total visibility with AI and ML

AIOps, short for Artificial Intelligence for IT Operations, is a technology approach that combines artificial intelligence (AI) and machine learning (ML) with traditional IT operations processes. Organizations that strategically implement AIOps tools, AIOps platforms and AIOps solutions can achieve visibility across the entire technology stack.

By using AIOps tools and AIOps platforms, IT teams can quickly identify and remediate the root cause of performance issues without manual intervention. In turn, IT operations can ensure superior digital experiences for customers and employees.

Our automation experts help organizations navigate the complex landscape of AIOps vendors, rationalize existing tools and platforms, and seamlessly integrate AIOps solutions with existing IT investments.

What's new in AIOps?

AIOps can drive new levels of visibility across your IT environments, whether they're on-premises or in the cloud. Explore resources that touch on the different aspects of growing your AIOps capabilities.

Automation & Orchestration

How to Optimize Automation ROI with Deep Observability | Research

You can't automate what you can't see. Therefore, investing in observability of your IT environments is critical for driving automation success. The problem is that business processes are supported by multiple IT teams and environments, and observability is not always prioritized in large-scale automation initiatives. Join WWT's Kevin Wald and Mike Cervasio, both of whom are automation experts, as they talk about how to gain observability in IT environments that in many cases are decades old. Kevin and Mike also touch on key metrics to track to make sure you're getting the most ROI on your automation investments and how observability can quickly lead to scalability.

Webinar

• Aug 10, 2023 • 9am

AIOps

What is AIOps?

WWT answers the question "What is AIOps?" and provides insights into how to turn the vision of a self-healing enterprise into reality.

Article

• Jan 4, 2022

AIOps

Why AIOps Adoption Is on the Rise

From a demand for talent to a growing appreciation of its security benefits, hear from our experts about what's driving IT organizations toward AIOps.

Article

• Feb 8, 2022

Automation & Orchestration

Automating Operations to Enable Business Intelligence | Experts

Amid limited budgets, tight labor markets and shifting economic conditions, organizations that focus on and invest in automating operations are seeing remarkable increases in operational efficiency. Join WWT's Global Practice Manager for AIOps, Mike Cervasio, as he talks about what it means to automate operations and how it can make an impact on your organization.

Webinar

Jul 11, 2023 • 9am

Automation & Orchestration

Automation Priorities

A roadmap for delivering enterprise-wide automation at scale.

WWT Research

• Mar 22, 2023

Benefits of AIOps

AIOps opens the doors to greater visibility and operational efficiency. However, organizations sometimes struggle to implement AIOps tools and AIOps platforms due to the complexity of modern IT environments. We partner with our clients to design AIOps solutions tailored to their unique on-premises workloads, cloud-based resources, microservices and skillsets. By doing so, we find clients can realize the benefits of AIOps in an accelerated timeframe.

Improved operational efficiency

Reduce mean time to resolution.
Automatically resolve common issues.
Optimize the allocation of IT resources.

Enhanced visibility and insights

Monitor disparate data sources in real time.
Forecast potential issues and bottlenecks.
Pinpoint the root causes of problems without manual intervention.

Increased service reliability and availability

Detect and address issues before they become major incidents.
Continuously monitor services to protect against downtime.
Keep critical services running during unexpected events.

AIOps strategic roadmap workshop

During our AIOps strategic roadmap workshop, our experts lead a customized, interactive session to identify your unique challenges and ambitions for AIOps and performance monitoring. Common focus areas include infrastructure monitoring, application performance management, IT operations center capabilities and operational requirements, IT service management integrations, automation and orchestration, and reporting and dashboards.

Schedule an AIOps strategic roadmap workshop

Connect with our AIOps experts

Jabari Robinson

Region Manager | AIOps & Automation

Dakota Ready

Region Manager - Automation

Mike Cervasio

Global Practice Manager, AIOps

Zach Otten

Region Manager, AIOps & Automation

What's popular

Security Transformation

Securing the Future: Deliver Unmatched Protection in an Evolving Enterprise Landscape | Partner Spotlight

As the global business and threat landscape continues to evolve, enterprises are grappling with the challenge of providing secure access to applications for users across diverse devices and networks. Join Cisco leaders — Jeetu Patel, Emma Carpenter and Tom Gillis — as they share their insights into how Cisco's comprehensive security portfolio addresses these emerging challenges and aligns with the evolving needs of enterprise clients.  Discover how the partnership between WWT and Cisco can provide a holistic approach to secure connectivity and protection in the era of hybrid work models. Gain valuable insights into the unique features and capabilities that differentiate Cisco's security solutions from the competition. 

Webinar

• Jul 12, 2023 • 9am

High-Performance Architecture

High-Performance Architecture: An Engine to Drive Your AI Strategy Forward | Experts

Generative AI initiatives are taking flight across the world as organizations of all kinds explore new and innovative ways to put the disruptive technology to use. But has anyone stopped to think if their IT infrastructure is ready to meet the intense data demands required of advanced AI solutions? Join Derrick Monahan, WWT's data strategy and high-performance architecture practice manager, as he talks about the vital nature of high-performance architecture — the merger of high-performance computing (HPC) and AI and machine learning (ML) workstreams into one architectural framework with the core IT infrastructure components needed to unlock the seemingly unlimited world of possibilities made possible by AI. Derrick also talks about the role of data and data governance, real world use cases being used in today's business landscape and ways you can put all of it into action.

Webinar

Sep 19, 2023 • 9am

Automation & Orchestration

Automation Priorities

A roadmap for delivering enterprise-wide automation at scale.

WWT Research

• Mar 22, 2023

Automation & Orchestration

How to Automate Everything Right: WWT's 6 Principles of Automation

Automation plays a critical role in our daily work, touching solutions that span technologies, partners and industries. In our many years of working with clients, we've identified six principles that can help organizations automate everything right.

Article

• Oct 6, 2022

Harnessing the Power of Generative AI: Why Cloud Cost Optimization is Key

Learn why cloud cost optimization best practices are critical to the long-term success of generative AI applications in the workplace.

Blog

• Aug 11, 2023

What's new

High-Performance Architecture

High-Performance Architecture: An Engine to Drive Your AI Strategy Forward | Experts

Webinar

Sep 19, 2023 • 9am

Digital

Partner POV | Remediate IT issues faster with Workspace ONE Intelligence

This article explains how Workspace ONE enables an Anywhere Workspace across your organization by providing proactive remediation through data monitoring, leading to a powerful and dependable employee experience.

Article

• Sep 6, 2023

AIOps

Partner POV | Unlocking End-to-End Observability: Cisco's Game-Changing Solution

Integrating network intelligence and application observability, our latest Customer Digital Experience Monitoring enhancement enables end-to-end visibility and eliminates silos.

Article

• Sep 5, 2023

AIOps

Partner POV | Full-stack observability starts with APM and AppDynamics

How AppDynamics APM, Cloud Native Application Observability and the Cisco FSO Platform can provide a full-stack, holistic view of application performance, user experience, security posture and business impact.

Article

• Sep 1, 2023

Artificial Intelligence and Data

Revolutionizing Engineering: A Framework for Generative AI Development | Briefing

Generative AI tools such as ChatGPT stand to fundamentally shift the way software developers work and dramatically increase output. In fact, the technology has the potential to make anyone with an idea into a coder. But what guardrails and best practices should IT leaders and engineers be implementing so as to not jeopardize the business? Join WWT's Eric Jones, David Lowe and Kevyn Gandaho as they dive into how they've begun to build a framework for generative AI development that focuses on four key pillars: security, responsibility, accountability and rigorous experimentation. They'll also provide live demos of apps that can be built on top of large language models (LLMs) and how tools like ChatGPT can help accelerate development work in the future.

Webinar

Jun 14, 2023 • 9am

AIOps

IBM's AIOps Observability Portfolio: Turbonomic, Instana, & SevOne

Video

• 3:39

Aug 28, 2023

AIOps

Cisco Full Stack Observability. We're Here for You.

Secure your network. Observe your apps. Streamline your business. Breathe a little easier. Introducing Cisco Full Stack Observability (FSO).

Video

• 1:36

Aug 23, 2023

Harnessing the Power of Generative AI: Why Cloud Cost Optimization is Key

Learn why cloud cost optimization best practices are critical to the long-term success of generative AI applications in the workplace.

Blog

• Aug 11, 2023

Security Transformation

What's Next for Prisma SASE with New AI-Powered Innovations

With uncertain macroeconomic conditions putting pressure on organizations to do more with less, investing in IT solutions that reduce complexity and cost are more important than ever. For security and networking infrastructure, this means adopting a Secure Access Service Edge (SASE) strategy.

Article

• Aug 9, 2023

AIOps

What Is AppDynamics? Cisco's APM Solution Explained

Cisco AppDynamics is an Application Performance Management solution that enhances application performance and visibility in the multicloud world.

Article

• Jul 19, 2023

AIOps

The five key benefits of AIOps and automation

If you're an IT professional—from the C-suite to a hands-on practitioner—you know the pressure your IT operations (ITOps) are under. You're responsible for optimizing spend, operational efficiency and incorporating new and innovative technologies. But are your tools slowing you down?

Article

• Jul 12, 2023

Security Transformation

Securing the Future: Deliver Unmatched Protection in an Evolving Enterprise Landscape | Partner Spotlight

Webinar

Jul 12, 2023 • 9am

Automation & Orchestration

Automating Operations to Enable Business Intelligence | Experts

Webinar

Jul 11, 2023 • 9am

End-User Computing

A Great Employee Experience Hinges on Automation | Research

Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right. Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.

Webinar

Apr 27, 2023 • 9am

Modernizing Network and Infrastructure Observability: SNMP to Streaming Telemetry

Network teams are saddled with aging monitoring solutions based on dated technology. A new approach known as streaming telemetry is gaining popularity, providing real time metrics using modern, secure protocols and the ability to leverage advanced analytics on a path toward autonomous operation. WWT has helped some of the largest enterprises realize this and would love to help make it a reality in your environment.

Blog

• Jun 27, 2023

NEXUS Dashboard, NEXUS Insights and AppDynamics Lab

Over the years, Cisco has developed various ACI tools (now for DCNM and NX-OS and eventually public cloud visibility) known as the day 2 operations suite. The tools are Network Assurance Engine (NAE) and NEXUS Insights (NI is now the combination of Network Insights Resources (NIR) and Network insights Advisor (NIA)). Cisco has embarked on combining NAE and NI into a single pane of glass view and providing sharable data lakes for all apps, allowing for correlating application performance and fabric events.

Advanced Configuration Lab

260 launches

AIOps

Cisco AppDynamics & WWT Partnership

By combining WWT's global technology expertise and the AI-powered technology of Cisco AppDynamics and Cisco Full-Stack Observability (FSO), our customers can realize the power of making real-time, customer-centric decisions.

Video

• 2:04

Jun 2, 2023

AIOps

AIOps Strategic Roadmap Workshop

WWT will lead a customized, interactive session to identify your unique challenges and ambitions regarding AIOps transformation and performance monitoring capacity; deliverables include a high-level, post-workshop brief and prioritized roadmap outline to support your next steps.

Workshop

Data Center Networking

Application Dependency Mapping Pilot Assessment

Application Dependency Mapping (ADM) is a management solution which discovers various applications running on various servers and network devices within a customer's network infrastructure and maps the dependencies between them. It aids in discovering, mapping and building a holistic view of all the resources running in a business infrastructure and the relationships between them.

Assessment

Data Center Networking

Understanding the Cisco NEXUS Dashboard Platform

Here's what you should know about the new Cisco NEXUS Dashboard platform and how to think about day 2 operations moving forward.

Article

• May 2, 2023