Our expert-led training workshops help you gain a better understanding of the Cisco UC technology and solutions. Upon completion of this workshop, help desk and user support personnel will have the working knowledge and skills to develop, deploy and maintain UC within your environment.
Details
The following is a summary of the 1-day agenda, concepts and inclusions for the training:
- Introduction to CUCM
- Platform overview
- Key features
- Administrator and end user interfaces walk-through
- End User and Endpoint Deployment
- Methods to configure end users
- Requirements for configuring endpoints
- Phone registration process
- Methods to configure endpoints
- Unity Connection
- Platform overview and features
- Configuring user, templates, and mailboxes
- Class of services and features
- Troubleshooting
- Tools for troubleshooting
- Phone registration issues