Cisco UC Administration Training for Help Desk or User Support

8 hours
The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.

What to Expect

The following items are included in this training: 

  • In-depth look at Cisco VoIP and IP Telephony concepts
  • Configure, operate and secure concept walk through
  • Execution concepts & whiteboarding
  • Best practices and recommended designs
  • Troubleshoot and maintenance processes and commands


Our expert-led training workshops help you gain a better understanding of the Cisco UC technology and solutions. Upon completion of this workshop, help desk and user support personnel will have the working knowledge and skills to develop, deploy and maintain UC within your environment.


The following is a summary of the 1-day agenda, concepts and inclusions for the training:

  • Introduction to CUCM
    • Platform overview
    • Key features
    • Administrator and end user interfaces walk-through
  • End User and Endpoint Deployment
    • Methods to configure end users
    • Requirements for configuring endpoints
    • Phone registration process
    • Methods to configure endpoints
  • Unity Connection
    • Platform overview and features
    • Configuring user, templates, and mailboxes
    • Class of services and features 
  • Troubleshooting
    • Tools for troubleshooting
    • Phone registration issues