What's new

Collaboration System Release 11.5 Administration Lab

Create a working Cisco Unified Communications system, including Call Manager, Unity Connection and Instant Messaging servers. By the end of the lab, you will know how to make and take calls, create and check voicemail, and use Jabber to message between users.

Feb 22, 2022

2 min read

Article Cisco Collaboration

Reducing Digital Friction for Frontline Workers

Frontline workers, such as first responders, retail associates, linemen and transit drivers, make up 80 percent of the American workforce. Yet, they're often overlooked when it comes to the digital employee experience.

Nov 22, 2021

6 min read

Lab ATC

Mobile Remote Access - Configuration Lab

The Mobile Remote Access (MRA) solution provides users who are external to the organization the ability to deploy physical endpoints and soft-clients, such as Cisco Jabber, decreasing time spent trying to set up meetings and chat between disparate systems.

Jun 21, 2021

2 min read

Workshop Cisco Collaboration

Microsoft Teams Voice and Interoperability Workshop

This workshop is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams. Topics will include Direct Routing through Ribbon, AudioCodes, Cisco CUBE and Intrado PSTN. Interoperability with Cisco CUCM/Webex along with video endpoint interoperability enabled via Cloud Video Interop (CVI) with Poly, Pexip and Cisco CVI will also be covered.

Jun 8, 2021

1 min read

Lab ATC

Collaboration System Release 12.5 Administration Lab

Administration of a Cisco Unified Communications system, including Call Manager, Unity Connection and Instant Messaging servers. In this lab, you will add users and devices followed by tests of functionality using the Jabber Client on multiple desktops.

Jan 14, 2021

2 min read

Article Cisco Hybrid Work

Cisco Webex Education Connector and Canvas LMS for the Virtual Classroom

Cisco Webex Education Connector can seamlessly integrate with Canvas LMS for improved virtual learning experiences before, during and after class.

Sep 22, 2020

3 min read

Lab ATC

Akkadian Provisioning Manager (User Experience) Lab

User Experience lab focused on using the Akkadian Provisioning Manager to facilitate common Day 2 workflows such as user onboard and offboarding.

Sep 15, 2020

2 min read

Training Cisco Collaboration

Cisco UC Administration Training for Help Desk or User Support

The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.

Aug 26, 2020

1 min read

Training Cisco Collaboration

Cisco UC Training: Administration Advanced Topics (Gateway Configuration)

Aug 26, 2020

1 min read

Article ATC

Two ways to migrate to Smart Licensing for Cisco Collaboration

Our WWT Infrastructure Services organization, (or IS) has helped many of our Enterprise customers in their Cisco Collaboration journeys. One specific use case is helping customers migrate or convert their legacy Cisco Collaboration licensing model to the new Cisco Smart Licensing model.

Jun 30, 2020

5 min read

Article ATC

Cisco Smart Licensing Deployment Models For Collaboration Explained

Cisco Smart Licensing is the only licensing method available for the newest versions of Cisco's Collaboration System Release (CSR). Below is a group of common questions that architects and engineers have to ask themselves so they can make decisions on the most effective Smart Licensing deployment model for their organization.

Jun 30, 2020

8 min read

Case Study Adoption Services

Healthcare Organization Increases Remote and On-Site Collaboration with Next-gen Meeting Rooms

Feature-rich solutions deliver consistency across room types and geographies.

Jun 5, 2020

4 min read

Lab Cisco Hybrid Work

CCIE Collaboration Lab

Distinguish yourself as a leader in collaboration technologies. Achieving CCIE Collaboration certification proves your skills with complex collaboration solutions. To earn CCIE Collaboration certification, you pass two exams: a qualifying exam that covers core collaboration technologies, and a hands-on lab exam that covers enterprise collaboration solutions through the entire network lifecycle, from designing and deploying to operating and optimizing.

Apr 2, 2020

2 min read

Case Study Adoption Services

Credit Reporting Agency: Training a Global Workforce

Multi-language blended learning program helps 17,000 users adopt Cisco Webex across 16 countries.

Dec 17, 2019

3 min read

Workshop Cisco Collaboration

Cisco Jabber Workshop

Nov 12, 2019

1 min read

Lab Kurmi Provisioning, Selfcare, & Migration tools

UCM Cloud Lab

This lab is sandbox environment designed to simulate a collaboration cloud. Participants will have access a full Cisco cloud environment featuring Cisco UCM, Instant Messaging and Presence including Cisco Jabber and Cisco Unity Connection voicemail. This sandbox also features two software packages that are used for cloud management, Kumri and Yarnlabs Yarnman. Kurmi is a leading orchestration management tool allowing participants to see how they can automate MAC activity. Yarnlabs Yarnman can be used to test and verify functionality of a Cisco collaboration system.

Oct 24, 2019

2 min read

Lab ATC

Collaboration System Release 12.5 Configuration Lab

Create a working Cisco Unified Communications system, including Call Manager, Unity Connection and Instant Messaging servers. By the end of the lab, you will have a fully configured base installation ready to add users and devices.

Oct 21, 2019

2 min read

Lab ATC

Collaboration System Release 11.5 Configuration Lab

Oct 21, 2019

2 min read

Lab Kurmi Provisioning, Selfcare, & Migration tools

Kurmi & YarnLabs Orchestration Experience Lab

This lab will introduce participants to the Kurmi Orchestration and YarnLabs solution. In this lab exercise, users will see how Kurmi facilitates basic MAC activity and how YarnLabs can verify and test proper operation. This lab features a full Cisco Collaboration suite.

Oct 21, 2019

2 min read

Lab Cisco Collaboration

Verint Compliance and Security End User Experience Lab

This lab introduces participants to the Verint Compliance solution. Users will see how Verint monitors, records and blocks various omni-channel communications in a Cisco Collaboration environment.

Oct 21, 2019

2 min read

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What's new