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October 28, 2025

How AI Agents Are Transforming IT Ops

AI agents are moving from hype to the heart of enterprise IT. In this episode of the AI Proving Ground Podcast, Eric Jones and Ruben Ambrose — two leading AI experts — explore how intelligent, human-guided systems are transforming IT service management, incident response and operational scale to deliver faster resolutions, stronger security and smarter decisions across the enterprise.

Technologies

Featured speakers

Ruben Ambrose

WWT

Chief Technology Advisor

Ruben Ambrose is a Chief Technology Advisor at World Wide Technology with over 25 years of experience spanning application development, IT operatio...
Eric Jones

WWT

Area Director of Strategy and Innovation

Eric Jones is an Area Director of Strategy and Innovation at World Wide Technology. He has been in the software industry for over twelve years. For...

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