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Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success
How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.
Full Context, Full Value: Turning Observability Into Action
In this episode of WWT Presents Research, host Robb Boyd and Tree Lindemann-Michael, an operations and delivery lead for AIOps, explore how technical teams can embrace full-context operations.
Are Your Workloads in the Wrong Place?
Ever wonder why your workloads never seem to land in the right place—no matter how much you invest, modernize, or migrate? In this episode of WWT Research's four-part IT Value Creation series, we bring together WWT experts Devang Soni and Jeff Weeks to unpack the real reasons workload placement remains one of the most misunderstood disciplines in modern IT. From cost pressure to risk posture to AI-driven demand, they lay out how enterprises can finally make workload decisions that are intentional, economical and scalable across hybrid and multicloud environments.
Why Cloud Governance Fails — And How to Fix It
Most organizations adopt cloud before they establish governance—then spend years battling runaway costs, siloed decisions, and commitments they can't unwind. In this episode of WWT Research's four-part IT Value Creation series, Josh Bushman and Jenny Halidik unpack the structural gaps that undermine cloud ROI and explain why FinOps tools alone cannot solve the problem. This episode explores the Cloud Center of Excellence (CCoE) as the foundation for sustainable cloud governance, showing how cross-functional decision-making, shared accountability and continuous optimization transform cloud from a cost risk into a strategic advantage. If your cloud spending is unpredictable, commitments feel misaligned or optimization never sticks, this conversation offers a clear roadmap for building governance that works at enterprise scale.
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Cyber Resilience in Practice: How Organizations Recover After a Shutdown
Your ransomware attack is contained.
Systems are isolated. The bleeding has stopped.
Then someone asks the question no one planned for: now what?
In Part 2 of WWT's Cyber Resilience Maturity series, WWT Presents Research moves from strategy to execution — examining what it actually takes to restore a business after a cyber event has shut everything down. Host Robb Boyd is joined by Angela Brandt, Director of Global Security Consulting at World Wide Technology, to break down why most organizations discover — too late — that backups alone are not recovery.
Cyber Resilience: Why Security Fails When It Matters Most
Your organization didn't avoid a cyberattack — it endured one.
That distinction matters more than most leaders realize.
In this WWT Presents Research episode, we push back on the outdated idea that cybersecurity is about keeping attackers out.
Instead, cyber resilience assumes compromise and focuses on what must keep running when defenses fail. Host Robb Boyd is joined by Madison Horn, WWT's National Security and Infrastructure Advisor, and Rob Joyce, former NSA Cybersecurity Director, to unpack why many organizations recover once — but struggle to recover again.
From Static Scorecards to Real-Time Retail Intelligence
Stop managing stores with yesterday's data. Most retail scorecards explain what has already happened. The problem is that store decisions are made in real time.
Labor, inventory and customer experience are being managed with data that arrives too late to change outcomes. This WWT Research episode examines how leading retailers are closing that gap—turning static scorecards into real-time, predictive intelligence that supports decisions as they happen.
Are Your Workloads in the Wrong Place?
Ever wonder why your workloads never seem to land in the right place—no matter how much you invest, modernize, or migrate? In this episode of WWT Research's four-part IT Value Creation series, we bring together WWT experts Devang Soni and Jeff Weeks to unpack the real reasons workload placement remains one of the most misunderstood disciplines in modern IT. From cost pressure to risk posture to AI-driven demand, they lay out how enterprises can finally make workload decisions that are intentional, economical and scalable across hybrid and multicloud environments.
Why Cloud Governance Fails — And How to Fix It
Most organizations adopt cloud before they establish governance—then spend years battling runaway costs, siloed decisions, and commitments they can't unwind. In this episode of WWT Research's four-part IT Value Creation series, Josh Bushman and Jenny Halidik unpack the structural gaps that undermine cloud ROI and explain why FinOps tools alone cannot solve the problem. This episode explores the Cloud Center of Excellence (CCoE) as the foundation for sustainable cloud governance, showing how cross-functional decision-making, shared accountability and continuous optimization transform cloud from a cost risk into a strategic advantage. If your cloud spending is unpredictable, commitments feel misaligned or optimization never sticks, this conversation offers a clear roadmap for building governance that works at enterprise scale.
Avoid Spend You Can't See with Strategic Partnerships
Most enterprises believe procurement is optimized—until they uncover the invisible costs eroding every "discount." In this episode of WWT Research's four-part IT Value Creation series, Robb Boyd talks with WWT VP of business development Matt Long, who unpacks why misaligned teams, lifecycle blind spots and fragmented spend data are costing companies millions and how strategic technology partnerships transform procurement from a cost center into a true value engine.
Turn License Chaos into IT Value with Visibility and Optimization
Your biggest IT expense might be the one you never see. In this episode of WWT Research's four-part IT Value Creation series, Robb Boyd talks with Andrew Tookey and Sean McDonald about the silent budget drain hiding in unmanaged software licenses. You'll uncover how "tail spend" quietly grows into millions of dollars in waste, why visibility is the foundation of IT value creation and how strategic partnerships turn license chaos into measurable savings.
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
You Can't Automate What You Don't Know: Why Visibility Is the Top Automation Priority
In this episode of WWT Presents Research, host Robb Boyd and Nick Thompson, a distinguished solutions architect, explore the foundational role of infrastructure visibility in automation success.
From Legacy to Cloud: A Smarter Path to Application Modernization
Legacy systems keep the lights on but drain millions in IT spend and stall innovation. In this episode of WWT Presents Research, industry leaders Dave Sellers, GM of Multi-Cloud and Rachel Komeshak, Senior Solutions Principal share how leading enterprises are overcoming fear and embracing automated application modernization.
See how organizations cut legacy costs by up to 90%, reduce risk with AI-driven tools and unlock decades of trapped innovation. If you still rely on 20-year-old mission-critical apps, 2025 is the moment to act before the cost of waiting climbs higher.
Explore the five phases of modernization from discovery to full business transformation and learn how WWT helps enterprises modernize with speed, security and confidence.
Cloud Chaos or Cloud Control? Fixing the Operating Model for Speed, Savings & Scale
Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.
What AI Winners Know: The Build Matters More Than the Cloud Model
Despite ambitious AI goals and massive investments, many organizations are watching their initiatives stall before they ever deliver impact. In this episode of WWT Presents Research, Robb Boyd is joined by data scientist Ina Poecher and cloud architect Zaid Elkhateeb to explore why so many AI projects fail before the first model ever runs and how to change that. Discover how forward-thinking enterprises are closing the gaps between data science ambition and operational reality. Because real AI success doesn't start with a model, it starts with getting the groundwork right.
Full Context, Full Value: Turning Observability Into Action
In this episode of WWT Presents Research, host Robb Boyd and Tree Lindemann-Michael, an operations and delivery lead for AIOps, explore how technical teams can embrace full-context operations.
AI at a Standstill? How Automation Unlocks Real ROI
In this episode of WWT Presents Research, host Robb Boyd and Corey Wanless, a principal solutions architect, explore ways in which organizations can automate infrastructure and processes for AI success.
From Deploy to Retire: Optimize Every IT Asset
In this episode of WWT Presents Research, host Robb Boyd and Mark Wall, managing director of automation solutions, explore how organizations can scale automation across the lifecycle of their IT assets.
Shadow AI: The Threat You Didn't See Coming
AI is transforming the enterprise—but with great power comes great vulnerability. As organizations race to adopt AI technologies, they're also opening the door to a new, often invisible threat: shadow AI. These unsanctioned tools operate beyond traditional oversight, exposing gaps that legacy security frameworks just aren't built to handle. Join WWT security experts Kent Noyes and Bryan Fite as they explore explore how to get ahead of the curve by securing AI before it secures a foothold in your threat landscape.
Optimizing Your Security Tools: Turning Complexity into Capability
Many organizations are facing a growing problem: a patchwork of overlapping tools, redundant features and platforms that don't integrate. The result? Skyrocketing budgets, underutilized assets and security teams overwhelmed by the complexity of managing it all. But the bigger question is: Do you actually have the right tools to provide the coverage you need? Join Matt Berry Global Field CTO for Cybersecurity at WWT and Justin Peterson Senior Director at WWT, as they dive into this pressing issue. Together, they'll reveal how to turn your security stack from a liability into a strategic asset.
Steps for Driving Cyber Resiliency Enterprise-Wide
We've heard it time and time again: It's not if, but when you'll get hacked. Accepting that reality requires you and your security teams shift your focus from prevention to recovery. Watch Kate Kuehn, WWT's Global Head of Cyber Advocacy, talk about how you can drive cyber resiliency – from the practitioner level all the way up through the board room.
Strengthening Cybersecurity Governance for Business Resilience
In today's evolving threat landscape, cybersecurity governance is no longer just an IT function—it's a business imperative. Regulators demand more than compliance checkboxes; they expect organizations to prove that their security controls work.
Join WWT security experts Mario Balakgie and Mike Dombrowski for a deep dive into governance strategies that align security with business objectives, mitigate emerging risks and drive operational resilience. You'll learn how organizations can move from compliance-driven to risk-driven approaches, ensuring faster, smarter decision-making in an interconnected world.
Using Networks as a Platform to Drive Facility and Operations Innovation
No longer simply about Wi-Fi, today's campus networks integrate with building systems that can drive innovation, enhance employee experience, accelerate environmental initiatives and unlock the power of AI.
Join WWT Technical Solutions Architect Samuel Clements as he talks about how wireless technology is reshaping connectivity for campus networks and acts as a platform to support hybrid work models that are more secure and embrace the unpredictability of an AI-driven future. Clements also discusses how IT leaders can create inroads with facilities management teams by treating them like a line of business, matching the right wireless technology to specific use cases and how optimized facilities can create a competitive advantage for your organization.