In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.

AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.

A data center went down after a routine refresh. Not a cyberattack. Not a hardware defect. A power overload. A new rack of servers — installed without full visibility into what the system could actually support. That's how refresh projects fail today. Not from lack of budget or intent — but from blind spots between teams.

Most organizations adopt cloud before they establish governance—then spend years battling runaway costs, siloed decisions, and commitments they can't unwind. In this episode of WWT Research's four-part IT Value Creation series, Josh Bushman and Jenny Halidik unpack the structural gaps that undermine cloud ROI and explain why FinOps tools alone cannot solve the problem. This episode explores the Cloud Center of Excellence (CCoE) as the foundation for sustainable cloud governance, showing how cross-functional decision-making, shared accountability and continuous optimization transform cloud from a cost risk into a strategic advantage. If your cloud spending is unpredictable, commitments feel misaligned or optimization never sticks, this conversation offers a clear roadmap for building governance that works at enterprise scale.

How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.

Ever wonder why your workloads never seem to land in the right place—no matter how much you invest, modernize, or migrate? In this episode of WWT Research's four-part IT Value Creation series, we bring together WWT experts Devang Soni and Jeff Weeks to unpack the real reasons workload placement remains one of the most misunderstood disciplines in modern IT. From cost pressure to risk posture to AI-driven demand, they lay out how enterprises can finally make workload decisions that are intentional, economical and scalable across hybrid and multicloud environments.

In this episode of WWT Presents Research, host Robb Boyd and Corey Wanless, a principal solutions architect, explore ways in which organizations can automate infrastructure and processes for AI success.

Edge computing and AI are transforming various industries by addressing the limitations of traditional infrastructures and cloud services. Edge computing and AI together enable organizations to enhance their end-user experiences and operational performance by supporting high-speed, low-latency needs and real-time data processing. Join WWT's strategy consultant Jennifer Adefala and distinguished solutions architect Curt Stalhood as they explore the evolving landscape of edge computing and its growing synergies with AI and virtualization strategies.

In this episode of WWT Presents Research, host Robb Boyd and Nick Thompson, a distinguished solutions architect, explore the foundational role of infrastructure visibility in automation success.

You can buy the GPUs but that doesn't mean you can run them. Across the enterprise, AI investment is accelerating but the infrastructure behind it is lagging further than most teams realize. Power ceilings are being hit. Cooling systems are stretched. Floor space and rack density are becoming real constraints. And in many cases, organizations are discovering these limits after the hardware shows up.

In this episode of WWT Presents Research, host Robb Boyd and Tree Lindemann-Michael, an operations and delivery lead for AIOps, explore how technical teams can embrace full-context operations.

Private cloud sounds simple until you sit in the room where the decisions get made. Everyone agrees they want it — but everyone means something different. That's where things start to drift. Teams buy hardware, timelines get tight, and suddenly the foundation is poured before anyone agrees on what the cloud is supposed to deliver.