Today's digitally savvy consumer expects businesses to know what they want — in some cases before they know themselves. To do that, organizations must adopt a more data-centric approach that can deliver personalized experiences in real time. Join Salena Malik, Director of Digital Products, as she talks about what it means to have purpose-built solutions and the importance of having a product mindset when it comes to planning and executing with strategic intent. She also walks us through real-world examples of where personalization is making an impact in the market.

As AI continues to grow, it's essential to recognize its applications beyond generative AI. One significant area of expansion is in computer vision, projected to reach a market size of $25.80 billion by 2024 (Statista). Computer vision enables computers to interpret visual information from images or videos, aiming to make machines perceive the visual world like humans. This technology provides real-time data about people and objects in motion. WWT accelerates the adoption of computer vision solutions. With over a decade of AI research and partnerships with industry leaders like Intel, WaitTime, and Cisco, WWT employs advanced computer vision, analytics, and AI technologies to enhance experiences across retail, healthcare, life sciences, manufacturing, hospitality, and entertainment. In the Media, Entertainment, and Gaming (MEG) industry, computer vision is crucial in creating immersive experiences through AR theme parks, digital twins, and crowd management applications.

Many organizations have put customers at the forefront of their business strategy. But customer engagement and advocacy isn't easily bought. Organizations must find inspiration from their customers to create fresh, innovative experiences. By integrating systems and channels, organizations can empower customers to ensure a thriving business.

Purpose-built is WWT's commitment to driving a compelling business case, solving specific user needs and launching with speed and precision. WWT's Salena Malik and David Chang review Purpose-built products and platforms and WWT's multilayered solutions.

In this exclusive fireside chat from Jack in the Box's Good Good Summit, WWT's Global Vice President of Retail, Adam Dumey, and Jack in the Box's Chief Technology Officer, Doug Cook, dive deep into the transformative technologies reshaping the quick-service restaurant (QSR) industry.

In the evolving landscape of customer experience (CX), organizations are urged to empower employees as champions of CX, particularly in B2C sectors like retail and healthcare. By integrating employee experience (EX) into CX strategies, businesses can enhance both workforce satisfaction and customer loyalty, leading to significant growth. Key benefits include increased employee engagement, improved customer service, and reduced turnover costs. Join WWT's business development manager, Morgan Laville and digital advisor Brencis Stanford as they outline actionable steps for leaders, such as partnering with EX leaders, comparing employee and customer journeys, addressing workflow friction, and measuring both EX and CX metrics in tandem.

Advanced Operational Intelligence (AOI) is a systematic way to generate long-term value. We take a practical, human-centered approach to building the artificial intelligence (AI) nerve center for our customers. WWT's Manju Palakkat reviews "the AI state of mind" and discusses what different customer groups are wanting from AI.

See the client success story with floral online retailer "From You Flowers" to see how Five 9 contact center solutions and a focus on omnichannel experience enabled this company to offer quick customer support on any channel the customer chooses: chat, email, or phone.

WWT's Manju Palakkat reviewed the importance of Cost Optimization in providing outstanding Customer Experience. Manju discusses using advanced Operational Intelligence for Cost Optimization.

World-class, global companies rely on Five9 every day to get the job done. Five9 is a leading provider of cloud contact center software and CCaaS platform, and created and contributed this video.

Unified Commerce is a modern commerce strategy and intelligent digital platform that anticipates and adapts to the rapidly changing needs of business customers. WWT's Chris Douglas provides an overview of WWT's approach to Unified Commerce and the solutions that are offered by WWT's Digital products team.

Federal agencies are tasked with a range of challenges to improve citizen and employee experiences. Marlin McFate, Federal Chief Technology Officer for Riverbed, tells about the UX/CX challenges agencies might face, and how to tackle them.