Today's digitally savvy consumer expects businesses to know what they want — in some cases before they know themselves. To do that, organizations must adopt a more data-centric approach that can deliver personalized experiences in real time. Join Salena Malik, Director of Digital Products, as she talks about what it means to have purpose-built solutions and the importance of having a product mindset when it comes to planning and executing with strategic intent. She also walks us through real-world examples of where personalization is making an impact in the market.

Many organizations have put customers at the forefront of their business strategy. But customer engagement and advocacy isn't easily bought. Organizations must find inspiration from their customers to create fresh, innovative experiences. By integrating systems and channels, organizations can empower customers to ensure a thriving business.

In the evolving landscape of customer experience (CX), organizations are urged to empower employees as champions of CX, particularly in B2C sectors like retail and healthcare. By integrating employee experience (EX) into CX strategies, businesses can enhance both workforce satisfaction and customer loyalty, leading to significant growth. Key benefits include increased employee engagement, improved customer service, and reduced turnover costs. Join WWT's business development manager, Morgan Laville and digital advisor Brencis Stanford as they outline actionable steps for leaders, such as partnering with EX leaders, comparing employee and customer journeys, addressing workflow friction, and measuring both EX and CX metrics in tandem.

Purpose-built is WWT's commitment to driving a compelling business case, solving specific user needs and launching with speed and precision. WWT's Salena Malik and David Chang review Purpose-built products and platforms and WWT's multilayered solutions.

As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms. In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.

Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.

As AI continues to grow, it's essential to recognize its applications beyond generative AI. One significant area of expansion is in computer vision, projected to reach a market size of $25.80 billion by 2024 (Statista). Computer vision enables computers to interpret visual information from images or videos, aiming to make machines perceive the visual world like humans. This technology provides real-time data about people and objects in motion. WWT accelerates the adoption of computer vision solutions. With over a decade of AI research and partnerships with industry leaders like Intel, WaitTime, and Cisco, WWT employs advanced computer vision, analytics, and AI technologies to enhance experiences across retail, healthcare, life sciences, manufacturing, hospitality, and entertainment. In the Media, Entertainment, and Gaming (MEG) industry, computer vision is crucial in creating immersive experiences through AR theme parks, digital twins, and crowd management applications.

WWT's Manju Palakkat reviewed the importance of Cost Optimization in providing outstanding Customer Experience. Manju discusses using advanced Operational Intelligence for Cost Optimization.

To thrive in today's rapidly evolving digital landscape, leaders must take control of their digital destiny by carefully assessing which digital platforms and systems they should build in-house versus when they should leverage third-party solutions. Learn from WWT's Digital Managing Director Andrew Brydon and Chief Digital Advisor Dave Watts about how adopting a full-stack approach that balances owned and third-party solutions can create a flexible digital foundation that adapts to evolving customer expectations.

Let automation answer common questions, authenticate callers, minimize voicemails, and steer callers to the right department for the first time.

Federal agencies are tasked with a range of challenges to improve citizen and employee experiences. Marlin McFate, Federal Chief Technology Officer for Riverbed, tells about the UX/CX challenges agencies might face, and how to tackle them.

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