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Our services

We deliver the unexpected

Great digital experiences aren't created in silos. That's why our comprehensive approach breaks down the barriers between strategy and execution, physical and digital, and employee experience and customer experience to deliver game-changing results for your business. 

Our services

Foster employee engagement, productivity and a culture of innovation

Our services

Increase customer satisfaction, basket sizes and lifetime customer value

Our services

Leverage data to prioritize and optimize existing investments

Our services

Create new revenue streams to increase profitability

Connect with a digital expert today. Contact us 

How we do it

We combine strategy and execution

We don't just dream up digital experiences, we execute them. Our consulting expertise in employee experience and customer experience, combined with our deep bench of technical talent in cloud, infrastructure, networking, security, big data, AI/ML and more, allows us to bring innovative solutions to life for our clients.

We start by aligning stakeholders, conducting employee and customer research, developing roadmaps, and identifying solutions that add business value. Then we do the work. From custom software development to back-end integrations, our proven ability to execute at scale ensures your business realizes its EX and CX vision faster.

We connect physical and digital experiences

From enabling omnichannel to delivering seamless meetings, every experience matters. We seamlessly integrate digital approaches and physical experiences, reinforcing your brand attributes and company culture across channels. 

We balance customer experience and employee experience

Employee experience and customer experience are intrinsically linked. That's why we balance both experiences to ensure the best outcome for your organization. 

We draw inspiration from your employees, clinicians, frontline workers and staff. We immerse ourselves in their workflows, identify points of friction and anticipate how different customer experiences will impact operations. 

Our digital solutions

Check out our growing list of services related to these solution areas:

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

Software Development

Transform your business with purpose-built products, platforms and user experiences that differentiate and drive competitive advantage.

Unified Commerce

Unify commerce systems and data to reduce complexity, gain operational efficiencies and exceed expectations.

Data Analytics

Gain advanced operational intelligence through data and automation. Transform into an agile organization built around data to confidently tackle more complex use cases and rapidly drive value.

Contact Center Solutions

Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.

Get started today

Connect with our digital experts by requesting an introductory briefing, discovery workshop or deep-dive assessment tailored to your organization's goals and requirements.
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Employee Experience

Dynamic Persona Assessment

An organization's people — its end users — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> As organizations pivot towards employee-centric services, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Assessment
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End-User Computing

Digital Employee Experience Briefing

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.
Briefing
• 2 hrs
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Contact Center Solutions

Contact Center Workshop

WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.
Workshop
• 4 hrs
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Software Development

Usability Assessment

A Usability Assessment evaluates a product by testing it with real end users. They reveal how users experience your product, focus on the changes that will most transform your users' experience, and maximize learning, decreasing risk and cost to your organization.
Assessment
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Software Development

Application Development Discovery Workshop

We have compressed and packaged our agile expertise into a 4-hour, 2-part Agile Application Development Discovery Workshop. This workshop is designed specifically for executive or senior leaders who want to learn how to truly leverage agile principles to achieve maximum control and maximum return on their software investments.
Workshop
• 4 hrs
Select an Option

What's popular

Performance Benchmarking: Bun vs. C# vs. Go vs. Node.js vs. Python

I took 5 runtimes and built functionally identical REST APIs with each of them. Then I ran load tests for each application to measure their performance.
Blog
• Jun 13, 2023
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Software Development

How to Clone Objects in C# .NET Core

There are numerous ways to clone an object in C# .NET Core. This article explores some of the approaches you can use to make a deep copy of an object and the pros and cons of each method.
Article
• May 25, 2023
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Digital

Streamline Your Digital Ecosystem, Break Down Data Silos with Unified Commerce | WWT Experts

Rapid and substantial shifts in consumer habits — brought about mostly by a global pandemic — forced leaders to cobble together disjointed technologies to meet evolving customer needs. Today, these siloed back-end systems and scattered data points are preventing leaders from delivering a more seamless, intelligent and efficient experience for employees and customers. Enter: Unified commerce.    Join WWT Chief Digital Advisor Charlie Lawhorn as he talks about the need for unified commerce ensures to connect customer-facing sales channels, critical data and supporting management systems through scalable infrastructure — all in the name of creating a great experience for customers and employees alike. Charlie also talks about the important distinction between omnichannel and unified commerce, and simple, actionable steps to putting unified commerce into action.
Webinar
Apr 11, 2023 • 9am
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Customer Experience

How to Keep Customers Happy with AI for CX | WWT Experts

Data-driven organizations create more strategic, purposeful customer experiences that lead to higher customer engagement, increased loyalty and increased revenue. AI is a key component for gathering and analyzing data in real-time to make smart decisions quickly. However, many leaders struggle with unlocking the value of data and bringing AI into the mix. It shouldn't be this difficult. We know leaders want to become more data driven. And AI can act as a key accelerant. Join WWT Managing Director of AI and Machine Learning Tim Brooks as he answers that question plus discusses specific ways AI is being used to get the job done. Tim also outlines practical steps organizations can take now to become a company built around data as they shift toward making more data-informed decisions.
Webinar
Apr 4, 2023 • 9am
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Digital

Redefining the Workplace With a Smarter End-user Computing Strategy | Briefing

Massive shifts in end-user computing — caused by hybrid work and a more mobile workforce — have IT leaders looking to bolster their BYOD policies and are now exploring trends like desktop-as-a-service, cloud platforms and subscription models. We're often asked, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experiences without sacrificing security?" Join Jared Brummer, a WWT Technical Solutions Architect, as he answers these questions and more, and discusses the current EUC technology landscape and trends.
Webinar
Mar 30, 2023 • 9am

What's new

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Internet of Things (IoT)

Deploy and Remotely Manage Cisco Industrial Routers and Gateways with IoT Operations Dashboard

See how operations teams across industry sectors can deploy and remotely monitor Cisco industrial routers and gateways securely and at scale, using Cisco IoT Operations Dashboard to enable remote operations and reduce the need for costly site visits.
Video
• 1:40
Sep 25, 2023
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Unified Communications

Meraki Smart Cameras for Physical Surveillance Briefing

Meraki Smart Cameras are easy to deploy, configure and manage. They provide reliable security and the ability for businesses to gain visibility and insight into employee behaviors and customers' traffic patterns, wait times and behaviors. In this briefing, WWT experts will talk through your use cases and determine if Cisco Meraki Smart Cameras are the right cloud-managed camera solution for your organization.
Briefing
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Internet of Things (IoT)

Monitor and Track Sensors with Mobile Field Kit Software and Hardware

The video showcases the versatility and functionality of Mobile Field Kit (MFK) for different applications, such as industrial, environmental, medical and military.
Video
• 6:00
Sep 18, 2023
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Digital

WWT Digital Twin Modeling Opens New Possibilities

What if you could avoid problems during development before they occur? What if you had infinite visibility, real-time performance monitoring, and the ability to eliminate process blocks with automation and optimization? WWT Digital Twin makes it all possible.
Video
• 0:30
Sep 15, 2023
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Unlocking the Power of CPaaS: Connecting the Dots for Business Success

Communication Platform as a Service (CPaaS) is a powerful tool that revolutionizes how businesses communicate with customers and internally. In this blog post, we'll explore what CPaaS is, its benefits and how it's shaping the future of communication.
Blog
• Sep 15, 2023
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Wi-Fi Networking

Wireless Strategy Briefing

Many enterprise networks currently in operation were not designed to support the throughput demands of today's mobile and wireless devices. To meet these demands, and provide positive experiences for the business and end users, organizations must harness appropriate wireless mediums. This requires establishing a wireless strategy that incorporates technologies such as Wi-Fi 6/6e, Private Cellular (CBRS), DAS, and other 4G/5G connectivity options.
Briefing
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Digital

Drive Customer Stickiness and Enhance the Bottom Line: The Power of LLMs and Generative AI in QSRs

To gain a competitive edge, quick service restaurants (QSRs) must seize the opportunities presented by large language models (LLMs) and generative AI to revolutionize the customer experience and enhance operational efficiency.
Article
• Sep 8, 2023
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Digital

Partner POV | Changing the future of work with digital employee experience solutions

Workspace ONE announcements from the 2023 Gartner Digital Workplace Summit
Article
• Sep 6, 2023
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Digital

Partner POV | Remediate IT issues faster with Workspace ONE Intelligence

This article explains how Workspace ONE enables an Anywhere Workspace across your organization by providing proactive remediation through data monitoring, leading to a powerful and dependable employee experience.
Article
• Sep 6, 2023
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Digital

Test Automation for a Major Pharmaceutical Company to Maintain Federal Compliance

WWT and a global pharmaceutical company worked together to create a suite of tests that drove compliance with FDA Part 11 in its digital signing processes.
Case Study
• Sep 5, 2023
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Customer Experience

Customer Experience Priorities

A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
WWT Research
• Aug 24, 2023
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Customer Experience

Customer Experience - Digital Capabilities Briefing

Many organizations struggle to deliver a seamless digital transformation from experiences to outcomes. In this briefing, you'll learn how World Wide Technology creates and delivers digital solutions and products that empower customers and employees. Our holistic approach aligns desired business outcomes and technology solutions to your strategic initiatives.
Briefing

Foundation Lab

Unified Communications

Cisco Meraki Smart Camera and Environmental Sensors Lab

Welcome to the WWT ATC Cisco Meraki Smart Camera and Environmental Sensors Lab. This lab allows you to gain hands-on experience with the Cisco Meraki Smart Cameras and Sensors.
Foundations Lab
307 launches

Foundation Lab

Internet of Things (IoT)

Armis Foundation Lab

Armis foundation lab will teach users how to leverage the Armis console to view complete asset visibility across a multitude of environments including On-premise, virtual, cloud, and wireless. It will aslo explore a range of OT devices and categories seen within the console, starting from a high-level category overview, to the Purdue level, and then drilling down further to see the device enrichment that is populated for each device. Then, inspecting a device example will show users the wealth of data that Armis can provide for each asset and the activity associated with each one. Users will then experience the simplicity of device enrichment and management that Armis can accomplish passively and without the use of agents.
Foundations Lab
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Customer Experience

How to Keep Customers Happy with AI for CX | WWT Experts

Data-driven organizations create more strategic, purposeful customer experiences that lead to higher customer engagement, increased loyalty and increased revenue. AI is a key component for gathering and analyzing data in real-time to make smart decisions quickly. However, many leaders struggle with unlocking the value of data and bringing AI into the mix. It shouldn't be this difficult. We know leaders want to become more data driven. And AI can act as a key accelerant. Join WWT Managing Director of AI and Machine Learning Tim Brooks as he answers that question plus discusses specific ways AI is being used to get the job done. Tim also outlines practical steps organizations can take now to become a company built around data as they shift toward making more data-informed decisions.
Webinar
Apr 4, 2023 • 9am
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Internet of Things (IoT)

Assess, Secure and Protect Any Perimeter with Customized, Multisensor Software

The WWT Mobile Field Kit can be used to secure any perimeter quickly and thoroughly from a chemical, biological, radiological or nuclear threat.
Article
• Aug 15, 2023
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Internet of Things (IoT)

Threat Detection Platform for Any Security Need

WWT's Mobile Field Kit (MFK) is a unique operations control and threat monitoring system that can assist those responsible for public safety at public events, places of interest and entertainment venues to secure the perimeter.
Article
• Aug 15, 2023
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Is Selenium Dead? Learn About Automated Testing With Cypress.io

Cypress has surpassed Selenium as the more popular automation framework for functional web application testing. There is a lot of buzz around this tool within the test automation community. Does that mean Selenium is dead? Or are there still relevant uses for Selenium? Let's explore.
Blog
• Aug 11, 2023
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Internet of Things (IoT)

Virtual Medicine Enables Continuous Care for Chronic Illness and Remote Access

Next-gen infrastructure paves the way for digital transformation in healthcare
Case Study
• Aug 9, 2023
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Internet of Things (IoT)

Zscaler IoT Device Visibility at-a-Glance

The proliferation and diversity of IoT devices, shadow devices, and unknown device behavior creates a significant blind spot for enterprises as they struggle to gain even basic visibility into the IoT devices on their network and the risks they may pose to the business.
Article
• Aug 8, 2023

Digital

Learn how to deliver fresh employee experiences and customer experiences that enable your organization to thrive.

What's related

Software Development Customer Experience Blog Application Services Internet of Things (IoT) Automation & Orchestration
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