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Our services

We deliver the unexpected

Great digital experiences aren't created in silos. That's why our comprehensive approach breaks down the barriers between strategy and execution, physical and digital, and employee experience and customer experience to deliver game-changing results for your business. 

Our services

Foster employee engagement, productivity and a culture of innovation

Our services

Increase customer satisfaction, basket sizes and lifetime customer value

Our services

Leverage data to prioritize and optimize existing investments

Our services

Create new revenue streams to increase profitability

Connect with a digital expert today. Contact us 

How we do it

We combine strategy and execution

We don't just dream up digital experiences, we execute them. Our consulting expertise in employee experience and customer experience, combined with our deep bench of technical talent in cloud, infrastructure, networking, security, big data, AI/ML and more, allows us to bring innovative solutions to life for our clients.

We start by aligning stakeholders, conducting employee and customer research, developing roadmaps, and identifying solutions that add business value. Then we do the work. From custom software development to back-end integrations, our proven ability to execute at scale ensures your business realizes its EX and CX vision faster.

We connect physical and digital experiences

From enabling omnichannel to delivering seamless meetings, every experience matters. We seamlessly integrate digital approaches and physical experiences, reinforcing your brand attributes and company culture across channels. 

We balance customer experience and employee experience

Employee experience and customer experience are intrinsically linked. That's why we balance both experiences to ensure the best outcome for your organization. 

We draw inspiration from your employees, clinicians, frontline workers and staff. We immerse ourselves in their workflows, identify points of friction and anticipate how different customer experiences will impact operations. 

Our digital solutions

Check out our growing list of services related to these solution areas:

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

Software Development

Transform your business with innovative products, platforms and user experiences that differentiate and drive customer value.

Unified Commerce

Unify commerce systems and data to reduce complexity, gain operational efficiencies and exceed expectations.

Data Analytics & AI

Quickly automate, extract and leverage information from data. Transform into an organization built around data to confidently tackle more complex use cases and rapidly drive value.

Contact Center Solutions

Reduce customer friction and improve agent processes with on-premises, cloud or hybrid contact center solutions and technology that deliver exceptional customer experiences.

Get started today

Connect with our digital experts by requesting an introductory briefing, discovery workshop or deep-dive assessment tailored to your organization's goals and requirements.
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Employee Experience

Dynamic Persona Assessment

An organization's people — its end users — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> As organizations pivot towards employee-centric services, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Assessment
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End-User Computing

Digital Employee Experience Briefing

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.
Briefing
• 2 hrs
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Contact Center Solutions

Contact Center Workshop

WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.
Workshop
• 4 hrs
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Software Development

Usability Assessment

A Usability Assessment evaluates a product by testing it with real end users. They reveal how users experience your product, focus on the changes that will most transform your users' experience, and maximize learning, decreasing risk and cost to your organization.
Assessment
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Software Development

Application Development Discovery Workshop

We have compressed and packaged our agile expertise into a 4-hour, 2-part Agile Application Development Discovery Workshop. This workshop is designed specifically for executive or senior leaders who want to learn how to truly leverage agile principles to achieve maximum control and maximum return on their software investments.
Workshop
• 4 hrs
Select an Option

What's popular

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Software Development

How to Clone Objects in C# .NET Core

There are numerous ways to clone an object in C# .NET Core. This article explores some of the approaches you can use to make a deep copy of an object and the pros and cons of each method.
Article
• Sep 29, 2020
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Dive in to ChatGPT and Large Language Models | Briefing

The incredible popularity of generative AI and ChatGPT is forcing technology leaders to take notice and understand its role in enterprise IT. What is it? How is it made? What are its use cases? And what are its limitations?   Join WWT data scientists Ankur Gupta, Achal Sharma and Aditya Prabhakaron as they go under the hood of ChatGPT and talk about the technology behind the scenes of Chat GPT and how large language models are poised to make an impact on how we do business.
Webinar
May 11, 2023 • 9am
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Why WWT

Open Technology Will Drive Next Generation of Business Transformation

WWT and Intel have spent decades forging a partnership that helps organizations optimize their IT environments through open technology solutions.
Article
• Oct 3, 2022
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Software Development

Using Mock Service Worker to Improve Jest Unit Tests

Mock Service Worker (MSW) improves unit tests of components that make API calls by defining mocks at the network level instead of mocking our own custom code. Better still, we get that benefit while also making our test code smaller, easier to read and easier to reuse.
Article
• Aug 5, 2021
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Data Analytics & AI

The Only Way to Succeed with AI is a Full Stack Approach

WWT and NVIDIA are collaborating to help organizations take a comprehensive approach to developing purpose-built AI systems and software that help digitally transform their business.
Article
• Apr 20, 2023

What's new

Foundation Lab

DevOps

Introduction to Red Hat OpenShift for Developers

This lab shows developers how to deploy their applications to Red Hat OpenShift Container Platform 4 (OpenShift), the premier Enterprise-level container platform based on Kubernetes. Leveraging the Source-to-Image feature, the lab provides hands-on instructions on migrating non-containerized, and various levels of containerized applications to OpenShift.
Foundations Lab
223 launches

Foundation Lab

Infrastructure Automation

Introduction to Version Control

Introduction to version control...
Foundations Lab
59 launches
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Data Analytics & AI

Sound Data Strategy Paramount to Generative AI

Data management is an organizational effort that leads to direct and tangible business benefit and creating efficiencies for IT.
WWT Research
• May 25, 2023
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Data Analytics & AI

Generative AI: Risks, Rewards and a Framework for Utilization

Identifying existing and potential use cases will enable faster return on investment with generative AI and help determine your ownership model moving forward.
WWT Research
• May 25, 2023
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Data Analytics & AI

Manage Generative AI Before It Manages You

When it comes to AI, governance and risk management should remain top priorities as IT leaders are being inundated with requests for how best to implement the technology.
WWT Research
• May 25, 2023
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Customer Experience

Get More Out of Your IT Budget with Alluvio Aternity DEM

As we continue to hear and read about rising inflation, ongoing supply chain challenges, and a potential recession, enterprises around the world are tightening their budgets. IT teams are clearly feeling the pressure with CIOs and IT buyers predicting their tech spend will only increase by 5.5% this year—a meaningful deceleration from previous expectations and below last year's annual inflation rate of 8.3%. In other words, despite rising costs, IT teams will spend less this year when adjusted for inflation, reflecting stagnant IT budgets that aren't keeping pace with economic realities.
Article
• May 23, 2023
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Software Development

Is Selenium Dead? Learn About Automated Testing With Cypress.io

Cypress has surpassed Selenium as the more popular automation framework for functional web application testing. There is a lot of buzz around this tool within the test automation community. Does that mean Selenium is dead? Or are there still relevant uses for Selenium? Let's explore.
Article
• May 23, 2023
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Software Development

Software Test Automation Briefing

Test automation is a critical part of any modern software development. Within WWT, we use it extensively from automated unit testing, integration testing, end-to-end testing, performance testing, load test — and the list goes on. Test automation is not easy, especially if your organization isn't prepared for it. Whether executed in the cloud or on-premise, it takes a robust infrastructure and tooling capability along with the people who know how to wield it.
Briefing
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Customer Experience

Why Experience and Loyalty are Essential Guideposts for Digital Transformation

Digital transformation can increase efficiency and inject fresh thinking into your organization. More importantly, it allows you to explore new ways to delight customers, drive loyalty and enable your business to thrive.
Article
• May 22, 2023
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Digital

Key Takeaways from CONNECT 2023

WWT's Chief Digital Advisor Charlie Lawhorn, Distinguished Solution Architect David Rosenblatt and Senior Marketing Manager Ginny van Berkum share their key takeaways from the 2023 CONNECT conference.
Blog
• May 16, 2023
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Awards & Recognitions

50 Best Firms For Data Scientists To Work For 2023

AIM Research has identified best practices being followed by top performing firms under parameters to identify the 50 Best Firms For Data Scientists to work for.
News
• May 15, 2023
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Dive in to ChatGPT and Large Language Models | Briefing

The incredible popularity of generative AI and ChatGPT is forcing technology leaders to take notice and understand its role in enterprise IT. What is it? How is it made? What are its use cases? And what are its limitations?   Join WWT data scientists Ankur Gupta, Achal Sharma and Aditya Prabhakaron as they go under the hood of ChatGPT and talk about the technology behind the scenes of Chat GPT and how large language models are poised to make an impact on how we do business.
Webinar
May 11, 2023 • 9am
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Digital

4 Principles of Today's Best-in-Class Omnichannel Experiences

Organizations that have mastered omnichannel put their customers, employees and mission at the center of their experiences.
Article
• May 11, 2023
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Life Sciences

3 Hurdles to Accelerating Scientific Discovery with Data

Life science organizations are investing billions to discover new molecules, yet they're still relying on old processes and siloed technologies to do so.
Article
• May 10, 2023
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Software Development

Application Development Discovery Workshop

We have compressed and packaged our agile expertise into a 4-hour, 2-part Agile Application Development Discovery Workshop. This workshop is designed specifically for executive or senior leaders who want to learn how to truly leverage agile principles to achieve maximum control and maximum return on their software investments.
Workshop
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Digital

AI, ML, Digital Twins and Computer Vision — What's Really Driving Digital Strategy? | Experts

Business leaders for the last few years have rushed to deploy the latest technology to better meet fluid customer demand. Many are now taking a closer look and realizing the need for unification of systems or platforms to drive real growth. But make no mistake: Despite the behind-the-scenes cleanup, the need to digitize the business with technologies like AI, digital twins and computer vision is as critical as ever.   Join WWT Chief Digital Advisor Charlie Lawhorn as he talks about how organizations should balance the need to unify systems that create great customer and employee experiences, while still investing in innovative technologies that take those experiences to the next level. Charlie also talks about the role IT plays in digital transformation and why sometimes a parking cone or sticky note can do the trick.
Webinar
May 2, 2023 • 9am
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Digital

A Great Employee Experience Hinges on Automation | Research

Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right.   Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.  
Webinar
Apr 27, 2023 • 9am

Foundation Lab

Primary Storage

Pure Storage FlashBlade

The Pure Storage Flashblade is an elastic scale out file and object, all flash storage solution that gives customers an advanced data hub approach to managing their data. WWT has partnered with Pure Storage to provide this lab giving access to the Purity operating environment on Flashblade Hardware in the Advanced Technology Center.
Foundations Lab
255 launches
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Data Analytics & AI

The Only Way to Succeed with AI is a Full Stack Approach

WWT and NVIDIA are collaborating to help organizations take a comprehensive approach to developing purpose-built AI systems and software that help digitally transform their business.
Article
• Apr 20, 2023
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Digital

Streamline Your Digital Ecosystem, Break Down Data Silos with Unified Commerce | WWT Experts

Rapid and substantial shifts in consumer habits — brought about mostly by a global pandemic — forced leaders to cobble together disjointed technologies to meet evolving customer needs. Today, these siloed back-end systems and scattered data points are preventing leaders from delivering a more seamless, intelligent and efficient experience for employees and customers. Enter: Unified commerce.    Join WWT Chief Digital Advisor Charlie Lawhorn as he talks about the need for unified commerce ensures to connect customer-facing sales channels, critical data and supporting management systems through scalable infrastructure — all in the name of creating a great experience for customers and employees alike. Charlie also talks about the important distinction between omnichannel and unified commerce, and simple, actionable steps to putting unified commerce into action.
Webinar
Apr 11, 2023 • 9am

Digital

Learn how to deliver fresh employee experiences and customer experiences that enable your organization to thrive.

What's related

Data Analytics & AI Software Development Customer Experience Application Services Automation & Orchestration Consulting Services
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