It is increasingly critical for IT organizations to manage their cloud commitments with public cloud service providers in a predictable and measurable way. Without the right processes in place, IT's ability to deliver on its consumption commitments can be quickly overextended. WWT's Cloud Marketplace Assessment is a cost-effective way to optimize your software procurement processes.

WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.