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AI Essentials

Welcome to the AI Essentials Learning Series. This series is designed to equip you with the knowledge and skills necessary to understand key aspects of Artificial Intelligence (AI). As AI continues to revolutionize industries and transform the way we live and work, it is crucial to understand the fundamental components that enable its remarkable performance. This series of learning paths will provide you with a comprehensive overview of AI, High Performance Storage, High Performance Networking, High Performance Compute, and Security, all tailored to the specific needs of AI applications.
Learning Series

World Wide Technology Announces Completion of Softchoice Acquisition, Expanding Software, Cloud, Cybersecurity and AI Capabilities

Acquisition creates complete portfolio of solutions across World Wide Technology and Softchoice with premier offerings that deliver comprehensive support across clients' full AI and digital transformation journeys
Press Release
•Mar 13, 2025

Model Context Protocol (MCP) - A Deep Dive

A deep technical dive into the specifics of how Model Context Protocol (MCP) works, how it relates to previous agentic systems and what the business implications are.
Blog
•Apr 21, 2025

World Wide Technology Launches Google Center of Excellence for AI & Rapid Innovation

This strategic alliance represents a significant step forward in empowering the public sector to leverage the power of AI and cloud technologies for enhanced mission outcomes and improved citizen services.
Press Release
•Apr 21, 2025

Maximizing Returns: AI Use Cases for Contact Center Success

AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.
Article
•Jan 21, 2025

What's new

Accelerating Enterprise AI Results: Inside WWT's Cutting-Edge AI Proving Ground

Join WWT's Jeff Fonke as he reveals how enterprises can accelerate AI innovation using WWT's state-of-the-art AI Proving Ground. Explore breakthrough technologies and custom solutions spanning healthcare, manufacturing and finance. Learn how WWT helps organizations develop transformative AI applications—from multi-lingual digital humans to AI-powered document processing—reducing project timelines from months to weeks and driving tangible business outcomes through secure, scalable AI strategies.
Video
•34:28
•May 20, 2025

AI at Work: Streamlining Warehouse Operations with Automated Label Scanning

WWT piloted a custom AI-powered label scanning system to streamline warehouse receiving operations. By combining edge computing, multimodal models and real-time system integration, the solution significantly reduced manual processing time and improved accuracy. Built in-house to meet specific operational needs, the system offers a scalable, cost-effective path to modernizing warehouse workflows and enhancing overall supply chain performance.
Blog
•May 19, 2025

Partner POV | What is sovereign AI and why is it growing in importance?

As nations race to harness AI's potential, sovereign AI emerges as a strategic priority, offering enhanced data privacy and security. This shift empowers countries to tailor AI to their unique cultural and economic contexts, while navigating challenges in infrastructure, talent, and governance.
Partner Contribution
•May 19, 2025

Partner POV | Cooling AI data centers: How Schneider Electric and Motivair are changing the game

AI is revolutionizing data centers, necessitating advanced cooling solutions. Schneider Electric, through its acquisition of Motivair, offers a comprehensive portfolio to meet evolving demands. By integrating air, liquid, and hybrid cooling, they ensure flexibility and scalability, empowering data centers to seamlessly transition into the AI era with innovative, pre-validated solutions.
Partner Contribution
•May 18, 2025

Partner POV | Five Smart Things AI PCs Can Do

Discover how AI PCs revolutionize everyday tasks, enhancing security, boosting creativity, transforming gaming experiences and personalizing education.
Partner Contribution
•May 18, 2025

How AI is Forcing a Redesign of Enterprise Infrastructure

Neil Anderson and Nick Lippis explore the urgent need to rethink architecture for a real-time, data-intensive future.
News
•May 16, 2025

Automating Label Scanning at Scale with AI at the Edge

Automating label scanning at scale in WWT warehouses posed significant challenges. Our AI-powered solution, leveraging edge computing, computer vision and LLMs, achieved real-time, high-quality label detection and extraction during the pilot program. This system promises improved efficiency by reducing manual reconciliation time from hours to minutes. Future enhancements can enable even greater performance gains.
WWT Research
•May 16, 2025

Agent Roster for AI Blueprint for Webpage Quality Assurance

The Quality Assurance Testing Blueprint revolutionizes QA with a multi-agent system. This page documents the specific agents and their abilities in use by the blueprint.
Blog
•May 12, 2025

Scaling Agentic AI - Impact of Model Context (MCP) and Agentic (A2A) protocols

This post outlines the development of agentic solutions, which are autonomous systems designed to respond to environmental stimuli. These systems are increasingly being utilized in various sectors such as banking, supply chain and travel, where decisions are progressively made with minimal human intervention. The focus is on two key methodologies: Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication, both of which are crucial for creating adaptable and efficient agentic systems.
Blog
•May 12, 2025

Unlocking Seamless Digital Workspaces: How AIOps and DEM Work Together

As IT environments continue to grow in scale and complexity, relying on manual operations just doesn't cut it anymore. Advancements in technologies like AI and ML have led to the rise of AIOps and Digital Experience Monitoring (DEM) — solutions that extend the power of IT Operations Management (ITOM) to drive deeper insights and smarter automation. Before we discuss how these two are connected, let's take a closer look at each separately.
Blog
•May 8, 2025

Using Data to Pave the Way for AI and Automation

C-level leaders are looking to artificial intelligence (AI) to accelerate automation within their organizations. But in the rush to adopt AI, many forget that the success of both AI and automation hinges on an organization's data maturity. Join Anshul Chaturvedi, a principal consultant with WWT focused on data, analytics and AI, as he talks about how organizations can mature their data capabilities to maximize their AI and automation investments. Anshul breaks down the interplay between automation and AI, pragmatic ways to start incorporating AI into an automation journey and provides tips on communicating progress to executive and line of business stakeholders.
Video
•0:47
•May 7, 2025

From Robots to Personalization: Three Tech Trends Redefining the QSR Experience

Learn how AI, robotics and data are shaping the future of fast food.
Blog
•May 7, 2025

Revolutionizing Education with the Power of AI Solutions

World Wide Technology, Intel, N50, and Hope Ignites, formerly Boys Hope Girls Hope, collaborate to bridge the digital divide in education. Utilizing AI and open-source LLMs on Intel servers, they collaborated to create an offline, multilingual educational chatbot for underserved regions. This scalable solution transforms learning experiences, ensuring accessibility and engagement for students globally.
Article
•May 6, 2025

Partner POV | Embracing the AI Era: Cisco Secure AI Factory with NVIDIA

In today's fast-paced digital landscape, the ability to harness the power of artificial intelligence (AI) is essential.
Partner Contribution
•May 6, 2025

WWT and Intel: Revolutionizing Education with the Power of AI Solutions

Learn more about this scalable solution that can transform learning experiences and provide accessibility to cutting-edge AI technology for students globally.
Video
•3:23
•May 1, 2025

Data: The Forgotten Ingredient to Automation and AI Success

Holistic automation and AI capabilities are possible when organizations mature their data practices.
Article
•Apr 30, 2025

Partner POV | Dell AI Factory with NVIDIA Use Cases

Having the right use cases is critical for successful AI strategies
Video
•1:48
•Apr 30, 2025

Accelerating AI Adoption in Federal Agencies: Strategies for Success

This guide provides federal leaders, program managers, and technical teams with a practical starting point for adopting and operationalizing AI, including clear steps to accelerate progress.
WWT Research
•Apr 29, 2025

AI Studio Briefing

The WWT AI Studio Briefing is a 2-hour session designed to help organizations begin exploring the role AI could play in advancing their business and technology goals. This conversation-based session consists of an open dialogue on AI interest areas, organizational priorities and initial opportunities for exploration. Throughout the session, WWT's AI Advisors will share real-world insights based on experience delivering AI solutions across industries, helping participants build awareness and context for future AI initiatives. The briefing is designed to be conversational, strategic, and tailored to each organization's unique starting point.
Briefing

Contact Center Artificial Intelligence Assessment

WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Assessment

AI Solutions

AI solutions leverage AI techniques and technologies to solve specific business problems. Examples of AI solutions include GenAI, machine learning, computer vision, NLP, MLOps, AIOps, IoT, digital twins and more.

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