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How IT Teams Can Use DEX Tools to Facilitate and Monitor Employees' AI Adoption
Artificial Intelligence (AI) adoption is no longer optional; it is foundational to your success. But without the right visibility and support, even the best tools can fail to deliver value. Digital Employee Experience (DEX) platforms bridge the gap between technology and employee experience, helping enterprises track, optimize and scale AI usage responsibly.
DEM and DEX Platforms Embrace AI to Deliver Proactive and Predictive Support
AI is reshaping Digital Employee Experience (DEX), and leading platforms like Nexthink, Omnissa, Lakeside and Aternity are at the forefront. While AI tools such as chatbots and virtual assistants offer instant support and automated remediation, these DEX providers go further by embedding AI into endpoint analytics, sentiment tracking and self-healing workflows. Together, these organizations are redefining how enterprises deliver intelligent, efficient and employee-centric IT experiences.
Unlocking Seamless Digital Workspaces: How AIOps and DEM Work Together
As IT environments continue to grow in scale and complexity, relying on manual operations just doesn't cut it anymore. Advancements in technologies like AI and ML have led to the rise of AIOps and Digital Experience Monitoring (DEM) — solutions that extend the power of IT Operations Management (ITOM) to drive deeper insights and smarter automation.
Before we discuss how these two are connected, let's take a closer look at each separately.
The Omnissa 2026 State of the Digital Workspace: An EUC Perspective Decades in the Making
The Omnissa 2026 report reveals critical insights on enterprise digital workspace management, emphasizing the urgent need for visibility and control over shadow AI and endpoint security challenges.
It highlights key operational realities and risks within diverse EUC environments.
Digital Experience Monitoring Insights
Organizations are adopting Digital Experience Monitoring (DEM) solutions as part of their Digital Employee Experience (DEX) strategy. This post addresses some of the key DEM considerations when adopting a DEX strategy.
The Impact of AI on EUC: The Tireless Admin
In this blog we will discuss how AI is affecting EUC admins and the users they support.
Digital Quarterly Trends: Employee Experience
This quarterly installment assesses the evolving digital workspace priorities in 2024, emphasizing AI's integration across industries and its impact on the digital employee experience. We explore AI assistants, responsible AI, video tech for meetings, sustainable workplace solutions and hybrid work models.
How to Optimize Your End-User Computing Environment to Escape the AI Price Increases
Escaping AI‑driven endpoint price increases comes down to smarter, data‑driven decisions across the endpoint estate. Using persona analysis, DEX insights and targeted optimizations, organizations can achieve meaningful gains today while extending device lifecycles and reducing near‑term spend.
Using DEX to Mitigate Rising EUC Device Costs and Hardware Shortages in the Age of AI
In a landscape of rising costs and limited supply, IT leaders face the challenge of maintaining productivity and innovation. Digital Employee Experience (DEX) tools offer a strategic advantage, enabling data-driven decisions to extend device lifecycles, optimize hardware investments, and leverage virtualization, transforming endpoint management into a business optimization exercise.
Edwin AI Tested Under Production Conditions in WWT's Advanced Technology Center
LogicMonitor's Edwin AI, integrated into WWT's Advanced Technology Center, offers enterprises a production-grade environment to test agentic AIOps. By simulating complex failure scenarios, teams can measure improvements in MTTR, uptime and alert volume, accelerating evaluation cycles and validating AI-driven workflows before live deployment.
Why WWT + Splunk: Turning Data into Digital Resilience the Right Way
Every enterprise runs on telemetry that streams from apps, networks, clouds and endpoints. Splunk turns that data into insight. WWT turns that insight into outcomes: architectures, integrations and services that scale across observability, security and automation.
AI, Experience and the Human at the Center
The Gartner Digital Workplace Summit emphasized the centrality of employees in AI-driven workplaces. Success hinges on designing AI to enhance human workflows, not overshadow them. Organizations must prioritize personalized, DEX-focused strategies, ensuring technology aligns with human needs to drive innovation and productivity.