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5 results found

Transforming Customer Experience with Cisco Webex AI Agent and Solutions

Cisco's latest innovations in the AI space are redefining customer experience (CX) in the contact center and beyond. With Webex AI Agent and expanded AI functionality, organizations will boost operational efficiency with faster, smarter interactions and not only meet, but exceed customers' rising expectations with more personalized customer interactions.
Blog
•Jan 8, 2025

AI: Igniting Contact Center Customer and Employee Experiences

AI-Driven Transformation in Contact Centers: From Frustration to Efficiency and Empowerment
Blog
•Apr 3, 2024

WebexOne 2024 Key Takeaways

We witnessed several AI-driven innovations that are set to redefine the landscape of customer and employee experiences. Cisco demonstrated advanced tools and devices that enhance collaboration, automate and scale customer interactions, and bridge the gap between physical and digital experience. Here are World Wide Technology's key takeaways from this annual conference.
Blog
•Oct 31, 2024

Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX

Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
Blog
•Oct 19, 2024

Harness AI in your Contact Center with our Natural Language Accelerator

Your contact center requires AI technologies to stay competitive. Accelerate the deployment of your first AI solution with our Natural Language Accelerator.
Blog
•Apr 3, 2024

Webex Contact Center

Designed and built from the ground up as a cloud solution, Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and scalability you have come to expect from Cisco.

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