Skip to Content

This browser is no longer supported.

For the best WWT.com experience, please use one of our supported browsers.

Safari Logo Safari Chrome Logo Chrome Firefox Logo Firefox Edge Logo Edge
Search wwt.com...
Top page results

See all search results

Featured Solutions
What's trending
Help Center
Home
Solutions & Services
Solutions
AI and Data
Automation & Orchestration
Cloud
Data Center
Digital
Digital Workspace
ESG
Mobility
Networking
Security Transformation
See all Solutions
See all Solutions
Services
Application Services
ATC Lab Services
Consulting Services
Customer Success
Infrastructure Services
Mergers & Acquisitions
Strategic Resourcing
Supply Chain & Integration
See all Services
See all Services
Industries
Utilities
Financial Services
Global Service Provider
Healthcare
Life Sciences
Manufacturing
Oil & Gas
Public Sector
Retail
See all Industries
See all Industries
Partners
Cisco
Dell Technologies
HPE
NetApp
VMware
f5
Intel
Microsoft
Palo Alto
See all Partners
See all Partners
Learning & Support
ATC
Communities
Events
Labs
Learning Paths
Research
About
Footer Links
Blog
Careers
Contact Us
Diversity & Inclusion
Locations
News
Sustainability
  • Overview
  • Explore
  • Labs
  • Services
  • Events
  • Partners
  • Select an Option

What is enterprise service management?

Digital transformation initiatives are redefining infrastructure and making teams across the organization more service oriented, focused on delivering business value and improving experiences. Enterprise service management help facilitate this transition by more efficiently delivering services to various business teams.
Page Thumbnail

Operational Readiness Assessment

Modern IT operations requires modern workflows and processes. WWT's Operational Readiness Assessment enables the realization of investments in IT infrastructure modernization and digital transformation.
Page
Page Thumbnail
Server Infrastructure

How Not to Fear Technology Assessments

Technology assessments can be fearsome things. Here are a few reasons why they shouldn't be.
Article
• Jan 12, 2020
Page Thumbnail
Infrastructure Automation

Take Your Orchestration Strategy to the Next Level

A good orchestration strategy should be scalable, versatile and architecturally functional within your overall network strategy.
Article
• Dec 14, 2018

Foundations Lab

Enterprise Service Management

ServiceNow Integrations: Intro to REST Web Services

Learn the fundamentals of ServiceNow Web Service / API capabilities, test inbound REST messages to create/modify records, and create an outbound REST messages to integrate with external sources.
Foundations Lab
115 launches
Page Thumbnail
Enterprise Service Management

Enterprise Service Orchestration Briefing

Workshop
• 2 hrs

How do I get started?

Begin by defining what is driving your transformation and identifying the gaps that are holding you back.

Align

Page Thumbnail
Zero Trust

Operational Readiness Assessment

The primary goal of our Operational Readiness Assessment is to modernize the IT workflows and processes associated with your IT operations. Our Assessment is a well-defined practice that provides operational awareness and enables the full value realization of the investments into an organization's IT assets. Our approach has two phases. First, we aim to understand your current IT process maturity. Second, we design IT process modernization requirements to achieve your overall goals of synthesizing IT systems through the right people, processes and technology.
Assessment
Page Thumbnail
Server Infrastructure

How Not to Fear Technology Assessments

Technology assessments can be fearsome things. Here are a few reasons why they shouldn't be.
Article
• Jan 12, 2020
Page Thumbnail
Enterprise Service Management

WWT on Now: ServiceNow Overview Briefing

ServiceNow is the market leader in both the service management and Platform as a Service sectors. When implemented and managed correctly, ServiceNow enables organizations to consolidate data, business processes and knowledge into a single System of Action™. As an Elite partner and a longtime customer of ServiceNow, WWT brings a unique perspective to the conversation.
Briefing
• 2 hrs

Evaluate

Foundations Lab

Enterprise Service Management

ServiceNow Integrations: Intro to REST Web Services

Learn the fundamentals of ServiceNow Web Service / API capabilities, test inbound REST messages to create/modify records, and create an outbound REST messages to integrate with external sources.
Foundations Lab
• 115 launches
Page Thumbnail
Enterprise Service Management

Business Impact Analysis

A business impact analysis (BIA) identifies and analyzes your business functions then aligns IT appropriately with the business. The objective of the BIA is to identify the effects of a disruption of business functions and provide strategies to mitigate and minimize the risk to your business.
Assessment

Implement

Page Thumbnail

Application Services

Creating software that uses an agile and outcomes-based approach delivers value early and often.
Service
Page Thumbnail

Strategic Resourcing

Matching the best talent to your needs. Delivering the right support at the right time to drive outcomes.
Service
Page Thumbnail
Endpoint Security

Maintain Software Compliance With Tanium + ServiceNow

Get an overview of how Tanium and ServiceNow bring together capabilities to improve your organization's Software Asset Management program.
Video
• 5:53
May 10, 2021
Page Thumbnail
Enterprise Service Management

Making Decisions Using Business Impact Analysis

To reduce the risk on your business, you must identify crucial business functionality and document these business requirements. This will allow IT the ability to design, develop and deliver the appropriate technology needed to meet your requirements by application and by business function.
Article
• Nov 16, 2021

Orchestrate

Page Thumbnail
Infrastructure Automation

Take Your Orchestration Strategy to the Next Level

A good orchestration strategy should be scalable, versatile and architecturally functional within your overall network strategy.
Article
• Dec 14, 2018
Page Thumbnail
Endpoint Security

Why Tanium and ServiceNow Are Better Together

While Tanium and ServiceNow have overlapping functions, each bring unique benefits to enterprise IT depending on the job at hand.
Article
• Sep 5, 2019
Page Thumbnail
Infrastructure Automation

Automated Service Catalogs with ServiceNow and Ansible Tower

In this demo, Tyler Hatton will demonstrate how ServiceNow can integrate with Ansible Tower to reduce lead times and engineer burden by completing infrastructure standard changes through the use of a service catalog and Ansible automation.
Video
• 14:06
Oct 1, 2019
Page Thumbnail
Facilities Infrastructure

Monitoring and Dispatch Services That Help Edge Environments

UPS Monitoring & Dispatch offers relief to overtaxed IT staffs facing exploding edge computing requirements.
Article
• Aug 7, 2020

Connect with our experts

Andy Brancuccio

Senior Consultant - Enterprise Service Management

Michael Keywan

Practice Manager, Enterprise Architecture and IT Service Management

Phillip Palmer

Senior Practice Lead - ServiceNow

Jeff Wickenhauser

Senior Consultant

Stephen Hey

Technical Solutions Architect

Get started today

Don't see what you're looking for or want to learn more?

Contact us
Select an Option

What's new

Advanced Configuration Lab

Enterprise Service Management

ServiceNow ITOM: Intro to Service Mapping

Lab attendees will teach themselves how to install and configure a MID Server, create an Application Service, run Discovery for Service Mapping and troubleshoot/remediate a common issue.
Advanced Configuration Lab
46 launches

Foundations Lab

Infrastructure Automation

Network Service Orchestrator Lab (NSO)

The Cisco Network Service Orchestrator (NSO), formerly known as Tail-F, is a powerful service orchestration engine. Service Providers use it to deliver and manage services across their networks. However, many enterprises have adopted NSO for large-scale operations tasks and their own service management needs. This lab environment is used to support WWT's NSO workshop and training content. You can also use it for general NSO learning and experimenting with NSO service models.
Foundations Lab
363 launches
Page Thumbnail
Automation & Orchestration

Automation Priorities

A roadmap for delivering enterprise-wide automation at scale.
WWT Research
• Mar 22, 2023
Page Thumbnail
Enterprise Service Management

TEC37 A&O Series E05: Connecting Automation Islands: A Primer

Automation is no longer an option. It is inevitable. Everywhere you look the promises of automation are well documented and splashed all over the media. Go faster! Spend less! Optimize resource! Increase revenue! In this TEC37 our WWT experts, Tanner Bechtel - Director of AIOps and Phillip Palmer, Practice Manager along with TEC37 host, Robb Boyd, will discuss how to break down the barriers of disparate automated systems so you can begin to connect your automated islands.
Webinar
Apr 13, 2021 • 12pm
Page Thumbnail
Infrastructure Automation

Automation Briefing

Organizations across every industry are looking to automation to give their business a competitive advantage. In many cases, automation is already underway with multiple grassroots efforts. Automation is the cornerstone that allows IT to provide consumable infrastructure for development and application teams inside your organization. Automation is also key to reducing toil and having engineering and operations teams focus on important work and driving your business into the future. However, for many, getting started with Automation can seem like a daunting task, and prioritizing where to start can be a difficult decision.
Briefing
Page Thumbnail
Automation & Orchestration

Automate Everything Right

Automation Video
Video
• 0:57
Oct 14, 2022
Page Thumbnail
Automation & Orchestration

How to Automate Everything Right: WWT's 6 Principles of Automation

Automation plays a critical role in our daily work, touching solutions that span technologies, partners and industries. In our many years of working with clients, we've identified six principles that can help organizations automate everything right.
Article
• Oct 6, 2022
Page Thumbnail
AIOps

ThousandEyes: Agents for Hire

ThousandEyes is the world's leading Digital Experience Monitoring (DEM) platform, providing visibility into network segments previously unavailable to Application Performance Monitoring (APM) solutions. In this article, we're going to discuss the different types of ThousandEyes Agents in use and how to install them.
Article
• Sep 29, 2022
Page Thumbnail
Cloud Management

vRealize Automation ServiceNow Integration Overview and Demo

VMware vRealize Automation (vRA) helps customers accelerate the adoption, consumption and utilization of software-defined data center. ServiceNow does a great job of digitizing business processes and providing organizations a self-service portal. These technologies together integrate leading public cloud providers and provide a consistent user experience, governance and consumable services. We want to bridge silos and make it easier for your ServiceNow team to adopt your Infrastructure Automation Platform.
Briefing
Page Thumbnail
AI Solutions

Smart Receiving: A Warehouse Automation Solution

WWT's Data Science team and Supply Chain Process Improvement team worked together on a Smart Receiving solution that leverages computer vision technologies in aiding operators in the material validation process at the receipt.
WWT Research
• Apr 7, 2022
Page Thumbnail
Infrastructure Automation

Programmability and Automation Meetup: Trigger Automated Workflows Using Serverless Applications and Knative

At some point in our career, we've written scripts to process data and generate reports on the current state of our systems. Unfortunately, these scripts often are tucked away, dug up and manually invoked from our desktop the next time someone asks for an update, perhaps every quarter. Each time, we teeter on the line of investing the time to fully automate a seldom-used process versus the value of the results delivered, despite the amount of time we spend manually running a script and preparing a report into a presentable form.
Video
• 36:51
Feb 16, 2022
Page Thumbnail
Enterprise Service Management

GEMSS Program for Navy: From JELA to GEMSS

The Navy Global Enterprise Modernization Software and Services (GEMSS) contract provides the Navy a one-stop acquisition and support solution for Navy IT network modernization. Learn how to maximize the use of the GEMSS contract to purchase, support and track all Cisco Hardware, Software and Licensees.
Webinar
Dec 2, 2021 • 1pm

Enterprise Service Management

Unify the end-user experience, automate business processes and maintain governance through integrated applications and workflows.

What's related

Automation & Orchestration Infrastructure Automation AIOps ATC DevOps Cisco
© World Wide Technology. All Rights Reserved
  • About
  • Blog
  • Careers
  • Locations
  • News
  • Press Kit
  • Contact Us
  • Privacy Policy
  • Acceptable Use Policy
  • Quality
  • Information Security
  • Supplier Management
  • Cookies