Digital Workspace

How Do You Balance Employee and Customer Experience? | Research

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.

Webinar

Jan 26, 2023 • 9am

Employee Experience

TEC37 Digital Workspace Series E10: Top 5 Priorities for Digital Workspace in 2023

Digital Workspace is centered on the digital employee experience and is a key factor to employee engagement, attracting and keeping top talent and corporate digital transformation. In this session, we will cover the top five priorities from our WWT Research: Digital Workspace Priorities for 2023 report.

Webinar

Nov 9, 2022 • 2pm

WWT Experts: Joe Berger on Digital Experiences & Hybrid Work

Grab a quick dose of deep expertise with the WWT Expert series. In each episode, our host poses topical questions to a WWT Expert. Learn about the business solutions these experts have created, the technologies they've mastered and the trends they're seeing in the marketplace. All in 30 minutes or less. During this event, Matthew Coble will chat with Digital Workspace expert, Joe Berger. Joe is passionate about enabling employees and simplifying their experiences to truly unlock employee engagement and productivity. He is a great resource for any Digital Workspace questions you may have!

Webinar

Sep 1, 2022 • 1pm

What's popular

Hybrid Work

How IT Leaders Can Successfully Enable Hybrid Work

Experts from WWT and Cisco share practical advice about how to adapt your current IT environment so your hybrid workers thrive in a flexible work model.

Article

• Aug 17, 2022

End-User Computing

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to improve the digital employee experience, streamline IT management and accelerate innovation.

eBook

• Dec 13, 2021

Digital Workspace Priorities for 2023

A roadmap for improving the digital employee experience

WWT Research

• Jan 2, 2023

5 Distance Learning Technology Must-Haves

As higher education institutions implement distance learning, they must ensure the right technology tools are in place to best support student learning. This article provides a glimpse into the impact of these tools and the top five categories to consider when getting started.

Article

• Oct 30, 2020

What is Google CCAI?

Looking for a flexible, cloud-based artificial intelligence solution to complement your Cisco Contact Center environment? Google CCAI might be for you.

Article

• Dec 10, 2020

What's new

Cloud Contact Center Buyer's Guide

A downloadable guide that provides a structured approach to evaluating and selecting modern contact center solutions.

WWT Research

• Jun 9, 2023

Cloud Contact Center Migration Workshop

The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.

Workshop

Hybrid Work

Unboxing & Overview: Poly Voyager Free 60+

This unboxing video is showcasing the new Poly Voyager Free 60+ earbuds. We discuss the new product and talk about some of the features.

Video

• 7:30

Jun 8, 2023

Cisco Finesse 12.5 Administration Lab Overview

Watch a video overview of the Cisco Finesse 12.5 Administration Lab.

Video

• 3:46

Jun 8, 2023

Security Strategy

Top Security Concerns Around Remote Access and Business Continuity Planning

Demands are changing rapidly for remote workers. 

Article

• Jun 3, 2023

Five9: Making CX Work for Real Life

World-class, global companies rely on Five9 every day to get the job done. Five9 is a leading provider of cloud contact center software and CCaaS platform, and created and contributed this video.

Video

• 1:22

May 30, 2023

End-User Computing

Forcepoint Trusted Thin Client (TTC)

Forcepoint's Trusted Thin Client (TTC) is an innovative, highly streamlined cross-domain solution that gives you secure, simultaneous access to multiple sensitive and non-sensitive networks through a single device. This video was created and contributed by Forcepoint.

Video

• 2:17

May 30, 2023

For Today's CX, Every Detail Matters — Even Down to the Headsets in Your Contact Center

Modern CX is more than just a buzzword.

Article

• May 30, 2023

Hybrid Work

Hybrid Work Envisioning Workshop

With hybrid work a permanent model in the workplace, organizations must fully support the seamless transition between home office and on-site work. Taking into account the networking and security challenges that arise, we help your team prioritize fit-for-purpose platforms, collaboration tools, automation and workflows required to provide hybrid-office employees with the best possible experience. This workshop is designed to help your organization build a plan to achieve your goals for a productive and secure hybrid-office business model where employees and the business thrive.

Workshop

Employee Experience

The Importance of Dynamic Personas in your Hybrid Work Strategy

With hybrid work a permanent feature of the workforce, organizations are streamlining and optimizing the digital workspace tools and platforms. By taking a persona-based approach, organizations can build alignment, deliver digital experiences that exceed expectations and keep diverse employees empowered, wherever they work.

Article

• May 30, 2023

Meetings

Webex vs. Microsoft Teams vs. Zoom for Meetings Overview

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This one-hour briefing will focus on the three leading technologies for video meetings.

Briefing

Meetings

Enterprise Video Conferencing: Next-Gen Meetings Briefing

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This two- to four-hour briefing will focus on the latest meeting room technologies and explain the various options for simplifying and enhancing the experience across your enterprise.

Briefing

Microsoft Teams Direct Routing With Ribbon SBC Demo

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Ribbon Communications and a connection to on-prem PBXs such as Cisco CUCM.

Briefing

Vyopta Collaboration Analytics and Insights Demo

In today's corporate environment, we have more collaboration tools than ever before. All of them are becoming vital to our everyday work lives. In this case, IT organizations need the best tools to monitor, analyze and troubleshoot issues that can arise. Vyopta Collaboration Performance Management platform gives IT one of the most feature-rich and flexible analytics tools on the market. From on-premises to the cloud, Vyopta can handle practically any collaboration product. This allows organizations to be flexible and give users the tools they need, without worrying about monitoring and analytics.

Briefing

Cloud Calling Briefing

Cloud calling or UC as a Service (UCaaS) is a cloud-based technology that offers enterprise voice communication services via a third-party host. Migrating on-prem UC infrastructure to the cloud offers a number of advantages, such as carrier-class security, geo-redundant deployments, faster upgrade cycles, easy self-service and reduced maintenance costs. Cloud calling providers offer different levels of support service based on customer requirements. WWT provides options for cloud calling: Webex calling, Cisco UCM cloud calling, Microsoft Teams Voice, and Zoom Phone. This briefing explores these solutions to help identify which solution has the capabilities best suited for an organization's unique needs.

Briefing

Meetings

Synergy Sky Connect Demo: Microsoft Teams Interop

Being flexible is one of the most important aspects of video conferencing. Customers are consistently looking for tools that allow them to be agnostic for years to come with their purchases of equipment. Synergy Join is a software tool that gives complete flexibility to IT organizations and allows their decision on conferencing platform and equipment to not be mutually exclusive. Synergy lets Poly and Cisco endpoints join virtually any conference platform with one easy button to join directly from the touch device.

Briefing

Microsoft Teams Direct Routing With Audiocodes SBC Demo

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the session border controller (SBC) from Audiocodes and a connection to on-prem PBXs such as Cisco CUCM.

Briefing

Collaboration & Productivity Strategy Workshop

WWT's Collaboration & Productivity Strategy Workshop helps teams uncover challenges and evaluate tool sets that will speed processes, reduce costs and increase productivity.

Workshop

Microsoft Teams Direct Routing With Cisco CUBE Demo

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Cisco CUBE and a connection to on-prem PBXs such as Cisco CUCM.

Briefing