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Scaling AI Across the Workforce to Empower Every Employee

In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
Video
•0:23
•Jan 14, 2025

Calculating the Financial Potential of AI in the Contact Center

How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
WWT Research
•May 27, 2025

Digital Trends Spotlight: AI Insights for CX Leaders

An overview of the latest trends and insights in customer experience
WWT Research
•Mar 10, 2025

Digital Workspace Priorities for 2026

A roadmap for improving the digital employee experience in the AI age
WWT Research
•Jan 7, 2026

Why Voice Security Can't Stay on Hold Any Longer

From deepfakes to vishing, voice attacks are evolving fast. Here's how technical teams can build stronger defenses.
Article
•Nov 6, 2025

What's new

Customer testing the Lenovo ThinkPad's expanded AI PC

Partner POV | Lenovo Completes 2026 ThinkPad Portfolio with Expanded AI PCs

Extending performance, mobility and enterprise flexibility across the ThinkPad lineup with the latest X13 and L Series AI-enabled laptops.
Partner Contribution
•Jun 12, 2026

Partner POV | The autonomous workspace will reshape the role of enterprise IT

IT's role is evolving from reactive problem-solving to proactive innovation, driven by AI and end-user computing advancements. Omnissa's AI-powered platform unifies UEM, VDI, and security, enabling autonomous workspaces that enhance productivity and cybersecurity. This transformation empowers IT to focus on strategic growth, heralding a new era of digital transformation.
Partner Contribution
•Jun 11, 2026
Person writing in notebook while listening to headphones. Open laptop and phone are also on the desk.

Remote Learning Consultation

Educational organizations, in collaboration with state and local governments, are moving quickly to find solutions that can support new remote learning models. How can we enable instructors and students to achieve the best possible education, while keeping themselves safe? Determining the best approach to support the rapidly changing needs of education instructors can be a daunting task. WWT's experts help organizations understand available solutions, provide insight on which tools and strategies are most critical to success and accelerate clear paths to rapid procurement, deployment and adoption.
Briefing
Lines representing data flow superimposed over a laptop

Windows Modern Management Briefing

Microsoft designed the Windows 10 and Windows 11 architecture to enable managing the OS in new dynamic ways. This strategic shift provides the ability to fully manage Win10 devices similarly to mobile devices, reducing the reliance on traditional on-premises IT management infrastructure and extending management to devices regardless of location. The ability to manage Win10 devices without requiring LAN connectivity enables IT to ensure security and functionality while empowering users to work when, where, and how they are the most productive.
Briefing
Hand holding a smart phone open to apps screen. Hand and phone are being held over an open laptop

Modern Device Management (MDM) Briefing

For years, IT issued a single PC or laptop to users as their only approved device for work. Today, users are not only demanding a choice of endpoint device, they are using multiple device types to do their jobs. These demands come across all levels of an organization, from task workers to the C-suite. Meeting these demands places an ever-growing burden on IT to empower users while maintaining corporate security standards. Modern Device Management (MDM) technologies enable IT to manage multiple device types with a consistent set of tools, ensuring consistent security while providing flexibility and a high quality user experience.
Briefing
Person typing on a keyboard while a colleague looks over their shoulder. Both are looking at a monitor.

State of End-User Computing Landscape

The technology and expectations of end users is rapidly changing in today's End-User Computing (EUC) market. Organizations are faced with continuous technology refreshes and changing architectures, along with pressure to reduce cost, effort and complexity. The requirements to improve not only the technology side but to improve the user experience has created a nexus event to fundamentally evaluate many legacy technologies and processes. Evaluating these technology impacts in a rapid and thorough process is a daunting task where having a trusted partner can speed up the process and help provide a proven roadmap.
Briefing
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Application Delivery Briefing

Applications are the primary concern for end users. Providing secure access to apps and their associated data is the primary concern for IT. Users want access to the apps they need to do their jobs, whenever, wherever, and however they work. The quality of the experience when users access apps is paramount for employee engagement and productivity. IT can deliver a high-quality experience that includes security and manageability to ensure compliance with corporate standards. World Wide Technology can help you deliver apps of all types - Windows, Linux, Mac, or device-native versions – to your end users simply and securely.
Briefing
Four columns of closed laptops stacked on top of each other

Desktop Virtualization Briefing

Desktop virtualization provides the ability to access Windows and Linux desktop environments from any type of endpoint device: PC, mobile device, thin client, etc. When we make the "desktop experience" something that end users access from anything, anywhere - instead of something tied to a physical device in a specific location - your employees are empowered to be more agile and productive. With security enhancements inherent in virtualized desktops, you are better able to keep data and users protected. With intelligent decoupling of the OS, apps, and data, you can reduce user downtime and expedite provisioning and recovery.
Briefing
Hands typing on a laptop keyboard

Digital Employee Experience Briefing

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.
Briefing
A headset with a microphone attachment on a desk next to an open laptop

Enabling Remote Agents

The capability of a contact center to distribute agents to remote locations or to their home is a critical need. Contact Center Solutions are designed to provide these capabilities in a number of ways. This one-hour briefing is focused on highlighting four methods to enable remote agents across contact center environments.
Briefing

Cloud VDI Briefing

Cloud Virtual Desktop Infrastructure (VDI) is a service that provides the ability to access Windows and Linux desktops hosted in the cloud from nearly any endpoint device and from any location. Cloud VDI is referred to as Desktop as a Service (DaaS) by many vendors although it represents a range of different architectures and capabilities. While vendors' implementations differ, in a Cloud VDI solution some or all components of a VDI architecture are hosted in the cloud. This gives your organization the ability to easily scale up and down an environment, reduce the administrative overhead and create a global platform with virtual desktops closer to the end users.
Briefing
Four people sitting at a rectangular table. One is speaking, others are listening. They all seem engaged.

The Great Unlock: An Executive Guide to AI-Native Engineering

How C-suite leaders can turn AI-native engineering into faster execution, stronger customer outcomes and durable competitive advantage.
WWT Research
•Jun 8, 2026

Partner POV | The Hidden Cost of DIY Data Movement

DIY Data Movement seems cost-effective but often incurs hidden expenses, delays, and risks. Riverbed Data Express transforms data migration by reducing timelines, costs, and operational burdens, enabling faster cloud ROI and AI initiatives. It shifts data movement from a cost center to a strategic enabler, unlocking significant business value.
Partner Contribution
•Jun 8, 2026

Partner POV | DEX for mobile isn't new, getting it right is.

Omnissa's DEX solutions, honed over years, empower mobile workers by ensuring reliability, simplicity, and speed. Unlike new entrants, Omnissa offers proactive issue detection and actionable insights, enhancing productivity and customer satisfaction across industries. Choose proven leadership in mobile DEX for a seamless digital experience.
Partner Contribution
•Jun 3, 2026

Partner POV | How Flexible Office Spaces Spur Workplace Collaboration

Employees are returning to the office in droves at the behest of organizations hungry for deeper collaboration and greater productivity. But while this solves one pressing issue for organizations, it raises a new question that they must address head on: how can office spaces be redesigned to foster collaboration, adapt to evolving needs, and maximize productivity? The answer lies in flexibility. Flexible office spaces aren't just a trend; they're the foundation of the modern workplace, where adaptability drives success.
Partner Contribution
•Jun 3, 2026

Partner Overview | Facilitator Meeting Agent in Microsoft Teams Rooms

Discover how the Facilitator Meeting Agent transforms Microsoft Teams Rooms into an AI-powered collaborative hub. This video demonstrates how the agent acts as an active participant by providing real-time AI note-taking, automated task tracking, and interactive chat guidance to keep meetings on schedule. We also cover the essential setup requirements for both Windows and Android, highlighting how Logitech's advanced audio technology ensures high accuracy for every meeting insight.
Video
•5:08
•Jun 3, 2026

Partner Overview | Introducing server management with Workspace ONE UEM

Omnissa Workspace ONE UEM revolutionizes Windows Server management by unifying endpoint control, reducing silos, and enhancing compliance. It automates server tasks, integrates security, and offers remote access without RDP, aligning server management with modern digital needs. This streamlined approach promises agility and scalability across diverse IT environments.
Partner Contribution
•Jun 3, 2026

AI-Native Engineering Briefing

From coding assistants to autonomous coding agents, AI is reshaping how software gets built. This session explores the evolution of the modern SDLC—how no-code, low-code, and pro-code approaches are converging in an AI-native world—and what it means for developers, architects, and the organizations that depend on them. Attendees will leave with a practical lens on tooling, team readiness, and how to accelerate software delivery with AI as a core engineering partner.
Briefing

Partner POV | Prepare Your Contact Center Teams for Migration to Amazon Connect

When organizations embark on a contact center transformation journey, technology gets much of the focus. At the same time, it's the people who determine whether a migration succeeds or falls short. Your agents, supervisors, and support staff are the heartbeat of your contact center, and their readiness to embrace change is as critical as any technical deployment plan.
Partner Contribution
•May 29, 2026
A cute, humanoid robot with glowing blue eyes sits at a desk with a laptop and a steaming coffee cup. A thought bubble floats above its head, suggesting active thinking or problem-solving.

The Omnissa 2026 State of the Digital Workspace: An EUC Perspective Decades in the Making

The Omnissa 2026 report reveals critical insights on enterprise digital workspace management, emphasizing the urgent need for visibility and control over shadow AI and endpoint security challenges. It highlights key operational realities and risks within diverse EUC environments.
Blog
•May 22, 2026

Digital Workspace

Learn about employee experience, contact center, end-user computing, hybrid work, meetings and unified communications.

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