As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms. In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.

Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.

Optimizing the digital employee experience (DEX) is crucial for increasing employee productivity, collaboration, innovation and engagement. But how can organizations proactively identify which improvements to make and measure their impact? The DEX score, powered by digital experience monitoring (DEM), serves as a quantifiable metric to evaluate this experience — much like a GPA reflects academic performance. This webinar explores implementing DEM and leveraging the DEX score as a benchmark. You'll learn how to define key performance indicators comprising the DEX score, gather insights across the digital employee journey, identify friction points, set target scores based on industry standards, and use the score to drive improvements to employee satisfaction and productivity.

The world's most innovative service providers are leveraging digital technologies to enhance customer experience and introduce new digital services that monetize their networks. Join WWT Senior Vice President Greg Schoeny and Chief Digital Advisor Charlie Lawhorn as they talk about the rapid implementation of new ideas and creation of efficient, consumer-centric platforms that are redefining the service provider industry. Greg and Charlie also discuss the challenges of transitioning from pre-AI systems to cloud-centric approaches and the evolution of business models in response to digital disruption.