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Maximizing Returns: AI Use Cases for Contact Center Success
AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.
Customer Experience Priorities
A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
Digital Workspace Priorities for 2025
A roadmap for improving the digital employee experience
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
An IT Leader's Guide to Implementing Digital Experience Monitoring
Follow these five steps to ensure a smooth implementation of DEM and fresh employee experiences.
What's new
Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
Secure Voice and Combating Deepfakes
Voice Networks and Voice Security are a powerful tool in combatting the growing threat of deepfakes. WWT's Brandon Echele reviews the key issues around Voice Security including the Voice Network, recent deepfake events, the Anatomy of a Voice Deepfake Fraud and Voice Security and Resiliency.
Digital Trends Spotlight: AI Insights for CX Leaders
An overview of the latest trends and insights in customer experience
Transforming Customer Experience with Cisco Webex AI Agent and Solutions
Cisco's latest innovations in the AI space are redefining customer experience (CX) in the contact center and beyond. With Webex AI Agent and expanded AI functionality, organizations will boost operational efficiency with faster, smarter interactions and not only meet, but exceed customers' rising expectations with more personalized customer interactions.
Digital Workspace Priorities for 2025
A roadmap for improving the digital employee experience
Collaboration System Release 15 Configuration Lab
Hands-on UC Lab: Learn by doing! This lab will take you step-by-step through the process of building a Cisco UC system. You'll configure Call Manager, Unity Connection, and IM&P servers, and end up with a fully operational UC platform.
Go Beyond Fixing Broken IT to Improve the Digital Employee Experience
Unlock the secrets to a frustration-free digital experience by using Digital Experience Monitoring (DEM) tools to improve employee experience and productivity in ways that make a meaningful impact to their daily life.
Poly Studio G62: Create the ideal meeting space
One size doesn't fit all. The Poly Studio G62 conferencing system features easy setup, seamless integration, and the customization you need. Powerful collaboration tools? Done. Advanced audiovisual options? Check. A flexible setup? You got it.
Cisco AI Assistant for Webex
Say goodbye to communication gaps
Partner POV | Introducing, Omnissa
Formerly VMware End User Computing Division, we are now Omnissa – the first AI-driven digital work platform that enables smart, seamless, and secure work experiences, from anywhere.
Meeting Room Technology is Fundamental to Successful Return-to-Office Strategies
Refreshing stale meeting room technology goes hand in hand with return-to-office initiatives by creating a positive transition for on-site employees and enhancing collaboration across the entire organization. This approach also benefits IT and facilities staff responsible for implementing and managing unified communications solutions.
World Wide Technology Awarded Air Force Unified Communications Enterprise Agreement for End-to-End Cisco Unified Communications Solutions
This ongoing collaboration between the Air Force, WWT and Cisco will help the Air Force continuously integrate new communications capabilities, including future advancements in Cisco's voice and conferencing technologies.
AI in the Contact Center
The Contact Center is another business area that has been enhanced by the benefits of AI. WWT's Terry Ford presents current trends in Contact Center AI and the benefits of the Automated Call Summarization tool.
Reducing Digital Friction for Frontline Workers
Frontline workers, such as first responders, retail associates, linemen and transit drivers, make up 80 percent of the American workforce. Yet, they're often overlooked when it comes to the digital employee experience.
Partner POV | All About AI on Logitech Devices
Artificial intelligence (AI) is more than just the hot topic of the day — it's quickly becoming a go-to tool to boost business efficiency and productivity. When it comes to Logitech devices, the AI features that we've built into our devices are designed to provide seamless, engaging, and productive experiences for employees throughout the workplace. Equally important, Logitech's AI features are on-device, ensuring safety and security for IT teams and employees.
Oracle Session Border Controller Sandbox
This lab is sandbox environment designed to simulate a collaboration ecosystem with Oracle Session Border Controllers. Participants will have access to a Cisco and Asterisk Collaboration environments. Students will be able to test and configure the Oracle Session Border Controllers and enable VoIP calling between the systems.
Transform your Digital Workspace with WWT
Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.
Partner POV | Five9 AI Knowledge
Deliver contextual, knowledge-based answers in virtual and live agent interactions
Logitech Sight, Better Together with Microsoft
Bring a front and center meeting experience to the remote meeting world
WebexOne 2024 Key Takeaways
We witnessed several AI-driven innovations that are set to redefine the landscape of customer and employee experiences. Cisco demonstrated advanced tools and devices that enhance collaboration, automate and scale customer interactions, and bridge the gap between physical and digital experience. Here are World Wide Technology's key takeaways from this annual conference.