The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for?   Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.  

Join us for an insightful virtual event focused on Cisco CPaaS (Communications Platform as a Service). This event will delve into how Cisco's CPaaS solutions can revolutionize customer interactions across multiple communication channels, enhancing customer satisfaction while optimizing operational efficiency. Attendees will gain a comprehensive understanding of how Cisco CPaaS integrates with existing systems to deliver seamless, automated and personalized customer experiences. Whether you're looking to improve customer engagement, streamline processes or leverage AI-driven insights, this event will provide valuable knowledge and practical strategies to help you achieve your goals.

Massive shifts in end-user computing — caused by hybrid work and a more mobile workforce — have IT leaders looking to bolster their BYOD policies and are now exploring trends like desktop-as-a-service, cloud platforms and subscription models. We're often asked, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experiences without sacrificing security?" Join Jared Brummer, a WWT Technical Solutions Architect, as he answers these questions and more, and discusses the current EUC technology landscape and trends.

Digital strategies are reshaping how manufacturers of all kinds think about the workforce experiences, with the most robust plans yielding higher productivity, increased efficiency and safer work environments. Join WWT Chief Digital Advisor Drew Mattison as he outlines a blueprint for driving a digital strategy that empowers workers to be more efficient and make more informed decisions. Drew talks about the importance of taking incremental steps to implementing technology improvements and how AI and automation play a part.

In today's rapidly evolving healthcare landscape, clinician burnout has emerged as a pressing concern. With over half of physicians reporting burnout due to administrative burdens, long hours, and challenging technologies, the need for actionable solutions has never been more critical. Join Dr. Sanaz Cordes, WWT's Chief Healthcare Advisor and Global Life Sciences Lead, as she dives into the role technology plays in enhancing the clinician experience and improving patient outcomes. Dr. Cordes identifies key initiatives healthcare organizations should prioritize to make the clinician experience such that it reduces burnout and increases productivity, and talks about emerging technologies, such as AI and machine learning, that can accelerate positive patient outcomes.

World Wide Technology is proud to sponsor the Reworked Connect conference produced by Simpler Media Group is taking place May 10-12, 2023. This event combines two reimagined and rebranded conferences, CMSWire CONNECT and Reworked CONNECT, which bring together the top customer experience, employee experience and digital workplace practitioners. Reworked CONNECT, formerly the Digital Workplace Experience conference, provides unique opportunities to see inside the world's most successful employee experience teams and today's most innovative digital workplaces and to connect with like-minded peers from today's leading organizations. The CMSWire CONNECT conference is an engaging and educational conference series that provides customer experience professionals with access to the latest independent research and the opportunity to hear from and network with those at the forefront of the industry. Register Reworked -https://bit.ly/3IoVOH2 Register CMSWire -https://bit.ly/3XiDJyt

Cisco has been busy bolstering its Full Stack Observability Platform with acquisitions of AppD, ThousandEyes and, most recently, Splunk. While at Cisco Live, we caught up with ThousandEyes' Prab Singh and WWT's Christine Fierro and Joe Berger about how observability is delivering transforming the digital employee experience. We also talked with Prab about Cisco's broader plan for ThousandEyes, AppD and Splunk, and what new capabiliteis may be on the horizon.

Optimizing the digital employee experience (DEX) is crucial for increasing employee productivity, collaboration, innovation and engagement. But how can organizations proactively identify which improvements to make and measure their impact? The DEX score, powered by digital experience monitoring (DEM), serves as a quantifiable metric to evaluate this experience — much like a GPA reflects academic performance. This webinar explores implementing DEM and leveraging the DEX score as a benchmark. You'll learn how to define key performance indicators comprising the DEX score, gather insights across the digital employee journey, identify friction points, set target scores based on industry standards, and use the score to drive improvements to employee satisfaction and productivity.

Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right.   Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.  

Oil and gas companies produce massive amounts of data, but often struggle to access or extract that data to improve the experience for customers and employees alike. By seamlessly analyzing and integrating data into daily workflows, organizations can enhance safety, increase productivity across the workforce and deliver prescriptive insights to enable improved decision making. It's called the connected worker. Join WWT industry specialist Matthew Nalbone, with many years of practical experience in the oil and gas industry, as he talks about the technologies needed to make a connected worker a reality, the benefits it's driving in industries such as oil and gas, and what companies are getting connected worker right today.

Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.

The world's most innovative service providers are leveraging digital technologies to enhance customer experience and introduce new digital services that monetize their networks. Join WWT Senior Vice President Greg Schoeny and Chief Digital Advisor Charlie Lawhorn as they talk about the rapid implementation of new ideas and creation of efficient, consumer-centric platforms that are redefining the service provider industry. Greg and Charlie also discuss the challenges of transitioning from pre-AI systems to cloud-centric approaches and the evolution of business models in response to digital disruption.