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17 results found

Redefining the Workplace With a Smarter End-user Computing Strategy | Briefing

Massive shifts in end-user computing — caused by hybrid work and a more mobile workforce — have IT leaders looking to bolster their BYOD policies and are now exploring trends like desktop-as-a-service, cloud platforms and subscription models. We're often asked, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experiences without sacrificing security?" Join Jared Brummer, a WWT Technical Solutions Architect, as he answers these questions and more, and discusses the current EUC technology landscape and trends.
Webinar
•Mar 30, 2023 • 9am

Migrating to the Cloud for a Competitive Edge in Retail | Experts

Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.
Webinar
•Sep 10, 2024 • 9am

Understanding Customer Data to Drive Optimal Experiences | Experts

Consumers of all kinds have rising expectations when it comes to their digital experiences with a brand. Perhaps nowhere is this more pronounced than in the gaming industry, where player expectations are at an all-time high. Watch digital product expert Manju Palakkat and gaming consulting Kyle Lindsey dive into best practices being deployed in the media and entertainment space and how they can be applied to your organization.
Webinar
•Jun 4, 2024 • 9am

From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts

As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms. In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
Webinar
•Sep 17, 2024 • 9am

The 'Golden Opportunity' at the Intersection of Employee and Customer Experience | WWT Experts

The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for?   Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.  
Webinar
•Mar 14, 2023 • 9am

Empowering Healthcare Clinicians to Drive Better Patient Outcomes | Experts

In today's rapidly evolving healthcare landscape, clinician burnout has emerged as a pressing concern. With over half of physicians reporting burnout due to administrative burdens, long hours, and challenging technologies, the need for actionable solutions has never been more critical. Join Dr. Sanaz Cordes, WWT's Chief Healthcare Advisor and Global Life Sciences Lead, as she dives into the role technology plays in enhancing the clinician experience and improving patient outcomes. Dr. Cordes identifies key initiatives healthcare organizations should prioritize to make the clinician experience such that it reduces burnout and increases productivity, and talks about emerging technologies, such as AI and machine learning, that can accelerate positive patient outcomes.
Webinar
•Aug 22, 2023 • 9am

How to Deliver Game-Changing Digital Experiences in Manufacturing | Experts

Digital strategies are reshaping how manufacturers of all kinds think about the workforce experiences, with the most robust plans yielding higher productivity, increased efficiency and safer work environments. Join WWT Chief Digital Advisor Drew Mattison as he outlines a blueprint for driving a digital strategy that empowers workers to be more efficient and make more informed decisions. Drew talks about the importance of taking incremental steps to implementing technology improvements and how AI and automation play a part.
Webinar
•May 7, 2024 • 9am

Unlocking the Power of Cisco CPaaS for Best-in-Class Customer Experience in Retail

Join us for an insightful virtual event focused on Cisco CPaaS (Communications Platform as a Service). This event will delve into how Cisco's CPaaS solutions can revolutionize customer interactions across multiple communication channels, enhancing customer satisfaction while optimizing operational efficiency. Attendees will gain a comprehensive understanding of how Cisco CPaaS integrates with existing systems to deliver seamless, automated and personalized customer experiences. Whether you're looking to improve customer engagement, streamline processes or leverage AI-driven insights, this event will provide valuable knowledge and practical strategies to help you achieve your goals.
Webinar
•Apr 2, 2025 • 9am

Monetizing the Network: New Strategies for Service Providers to Capture Value | Experts

The world's most innovative service providers are leveraging digital technologies to enhance customer experience and introduce new digital services that monetize their networks. Join WWT Senior Vice President Greg Schoeny and Chief Digital Advisor Charlie Lawhorn as they talk about the rapid implementation of new ideas and creation of efficient, consumer-centric platforms that are redefining the service provider industry. Greg and Charlie also discuss the challenges of transitioning from pre-AI systems to cloud-centric approaches and the evolution of business models in response to digital disruption.
Webinar
•Aug 27, 2024 • 9am

A Great Employee Experience Hinges on Automation | Research

Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right.   Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.  
Webinar
•Apr 27, 2023 • 9am

Grading Your Digital Employee Experience with DEM | Research

Optimizing the digital employee experience (DEX) is crucial for increasing employee productivity, collaboration, innovation and engagement. But how can organizations proactively identify which improvements to make and measure their impact? The DEX score, powered by digital experience monitoring (DEM), serves as a quantifiable metric to evaluate this experience — much like a GPA reflects academic performance. This webinar explores implementing DEM and leveraging the DEX score as a benchmark. You'll learn how to define key performance indicators comprising the DEX score, gather insights across the digital employee journey, identify friction points, set target scores based on industry standards, and use the score to drive improvements to employee satisfaction and productivity.
Webinar
•Aug 28, 2024 • 9am

Deliver Differentiating Digital Experiences with ThousandEyes at Cisco Live! | Beyond the Booth

Cisco has been busy bolstering its Full Stack Observability Platform with acquisitions of AppD, ThousandEyes and, most recently, Splunk. While at Cisco Live, we caught up with ThousandEyes' Prab Singh and WWT's Christine Fierro and Joe Berger about how observability is delivering transforming the digital employee experience. We also talked with Prab about Cisco's broader plan for ThousandEyes, AppD and Splunk, and what new capabiliteis may be on the horizon.
Webinar
•Jun 19, 2024 • 9am

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