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17 results found
Unlocking the Power of Cisco CPaaS for Best-in-Class Customer Experience in Retail
Join us for an insightful virtual event focused on Cisco CPaaS (Communications Platform as a Service). This event will delve into how Cisco's CPaaS solutions can revolutionize customer interactions across multiple communication channels, enhancing customer satisfaction while optimizing operational efficiency. Attendees will gain a comprehensive understanding of how Cisco CPaaS integrates with existing systems to deliver seamless, automated and personalized customer experiences. Whether you're looking to improve customer engagement, streamline processes or leverage AI-driven insights, this event will provide valuable knowledge and practical strategies to help you achieve your goals.
A Great Employee Experience Hinges on Automation | Research
Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right.
Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.
Migrating to the Cloud for a Competitive Edge in Retail | Experts
Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.
Evolve Your Contact Center From Cost Center to Strategic Value Enabler | Research
Leaders across industries are prioritizing customer experience to build advocacy and grow their businesses. A crucial – but often neglected – component of the customer experience is the contact center. While you'll often find the contact center buried at the bottom of the digital transformation list, the reality is it can make or break your customer experience.
Join WWT's Morgan Laville and Patrick Bond as they talk about how to turn your contact center into a rich hub of customer insights and a contributor to customer satisfaction, sentiment and loyalty. Morgan and Patrick also discuss WWT's Contact Center Maturity Model and how it can help guide your journey and justify investments.
From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts
As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms.
In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
The 'Golden Opportunity' at the Intersection of Employee and Customer Experience | WWT Experts
The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for?
Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.
How to Deliver Game-Changing Digital Experiences in Manufacturing | Experts
Digital strategies are reshaping how manufacturers of all kinds think about the workforce experiences, with the most robust plans yielding higher productivity, increased efficiency and safer work environments.
Join WWT Chief Digital Advisor Drew Mattison as he outlines a blueprint for driving a digital strategy that empowers workers to be more efficient and make more informed decisions. Drew talks about the importance of taking incremental steps to implementing technology improvements and how AI and automation play a part.
Drive Efficiency and Productivity with a Connected Worker | Experts
Oil and gas companies produce massive amounts of data, but often struggle to access or extract that data to improve the experience for customers and employees alike. By seamlessly analyzing and integrating data into daily workflows, organizations can enhance safety, increase productivity across the workforce and deliver prescriptive insights to enable improved decision making.
It's called the connected worker.
Join WWT industry specialist Matthew Nalbone, with many years of practical experience in the oil and gas industry, as he talks about the technologies needed to make a connected worker a reality, the benefits it's driving in industries such as oil and gas, and what companies are getting connected worker right today.
Empowering Healthcare Clinicians to Drive Better Patient Outcomes | Experts
In today's rapidly evolving healthcare landscape, clinician burnout has emerged as a pressing concern. With over half of physicians reporting burnout due to administrative burdens, long hours, and challenging technologies, the need for actionable solutions has never been more critical.
Join Dr. Sanaz Cordes, WWT's Chief Healthcare Advisor and Global Life Sciences Lead, as she dives into the role technology plays in enhancing the clinician experience and improving patient outcomes. Dr. Cordes identifies key initiatives healthcare organizations should prioritize to make the clinician experience such that it reduces burnout and increases productivity, and talks about emerging technologies, such as AI and machine learning, that can accelerate positive patient outcomes.
Redefining the Workplace With a Smarter End-user Computing Strategy | Briefing
Massive shifts in end-user computing — caused by hybrid work and a more mobile workforce — have IT leaders looking to bolster their BYOD policies and are now exploring trends like desktop-as-a-service, cloud platforms and subscription models.
We're often asked, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experiences without sacrificing security?"
Join Jared Brummer, a WWT Technical Solutions Architect, as he answers these questions and more, and discusses the current EUC technology landscape and trends.
Understanding Customer Data to Drive Optimal Experiences | Experts
Consumers of all kinds have rising expectations when it comes to their digital experiences with a brand. Perhaps nowhere is this more pronounced than in the gaming industry, where player expectations are at an all-time high. Watch digital product expert Manju Palakkat and gaming consulting Kyle Lindsey dive into best practices being deployed in the media and entertainment space and how they can be applied to your organization.
Monetizing the Network: New Strategies for Service Providers to Capture Value | Experts
The world's most innovative service providers are leveraging digital technologies to enhance customer experience and introduce new digital services that monetize their networks. Join WWT Senior Vice President Greg Schoeny and Chief Digital Advisor Charlie Lawhorn as they talk about the rapid implementation of new ideas and creation of efficient, consumer-centric platforms that are redefining the service provider industry. Greg and Charlie also discuss the challenges of transitioning from pre-AI systems to cloud-centric approaches and the evolution of business models in response to digital disruption.