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Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
How Jack in the Box is Building the Data Foundation for AI
What does it really take to make AI useful in the enterprise? In this episode of the AI Proving Ground Podcast, Jack in the Box VP of Data and Analytics Paul Bruffett and WWT Managing Director of AI and Data Analytics Daniel Morrisroe detail how to turn fragmented data, legacy systems and disconnected workflows into an operational foundation the business can actually use. From modular data products and self-service analytics to forecasting, personalization and the road to more autonomous systems, this conversation offers practical lessons for leaders trying to move from modernization to measurable AI outcomes.
How Actionable Data is Powering Smarter Operations at Jack in the Box
See how Jack in the Box is using its modernized point-of-sale system to unlock real-time data insights, drive operational efficiency and empower every level of the organization — from corporate leaders to restaurant managers.
Invisible AI: What AI Leaders Can Learn from IHG Hotels & Resorts' AI Strategy
At IHG Hotels & Resorts, AI is being applied with a clear principle: make the employee more effective so the customer experience feels more human. That approach, according to IHG CTO Jolie Fleming, who joined us in our latest episode of the AI Proving Ground Podcast, offers a useful model for any leader trying to scale AI adoption without losing trust, control or business focus.
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success
How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.
Omnissa Horizon 8 & Nutanix AHV - Integration
Welcome to this walkthrough of Horizon on Nutanix. In this video, we'll explore how Omnissa Horizon integrates seamlessly with the Nutanix platform to deliver a powerful, scalable, and efficient virtual desktop infrastructure (VDI) solution. Whether you're an IT administrator evaluating deployment options or looking to optimize your existing setup, this overview will guide you through the core setup process, and real-world functionality of running Horizon on Nutanix. Let's dive in and see how this modern infrastructure pairing simplifies desktop and application delivery while improving performance and manageability.
AI Agents: Scaling Your Digital Workforce
Enterprise adoption of AI agents is spiking, with industry surveys showing most large enterprises are already piloting AI agents. But there's a lot of hype out there. In this episode of the AI Proving Ground Podcast, Technical Solutions Architect Ina Poecher and Jason Campagna, Senior Director of WWT's AI Practice, expose widespread "agent-washing," highlight practical but ROI-heavy use cases you can pursue now. Tune in to discover how agentic architecture turns generative AI hype into secure, measurable enterprise AI outcomes — and what's next for multi-agent ecosystems.
From Pilots to Productivity: Unlocking the True ROI of Microsoft Copilot
Millions of employees now have Microsoft Copilot at their fingertips, but only a small fraction of organizations have scaled it successfully. In this episode of the AI Proving Ground Podcast, World Wide Technology's Mike Davis and Softchoice's Craig McQueen share hard-won lessons on driving adoption, overcoming change management challenges and moving from pilots to measurable ROI. If your Copilot rollout has stalled, this conversation could be your roadmap forward.
Jack in the Box Case Study
Gain insight into how Jack in the Box partnered with WWT and Qu to modernize its store network and point-of-sale system across 2,200 restaurants.
Overcoming Shadow AI to Drive Enterprise AI Adoption
AI is transforming enterprises — but are businesses actually using it effectively? In this episode of the AI Proving Ground Podcast, experts Jon Duren and Jay Custard explore the real challenges of enterprise AI adoption — from underutilized AI tools and shadow AI risks to the struggle of proving AI's ROI.
Migrating to the Cloud for a Competitive Edge in Retail | Experts
Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.