AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.

How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.

In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.

See how Jack in the Box is using its modernized point-of-sale system to unlock real-time data insights, drive operational efficiency and empower every level of the organization — from corporate leaders to restaurant managers.

Welcome to this walkthrough of Horizon on Nutanix. In this video, we'll explore how Omnissa Horizon integrates seamlessly with the Nutanix platform to deliver a powerful, scalable, and efficient virtual desktop infrastructure (VDI) solution. Whether you're an IT administrator evaluating deployment options or looking to optimize your existing setup, this overview will guide you through the core setup process, and real-world functionality of running Horizon on Nutanix. Let's dive in and see how this modern infrastructure pairing simplifies desktop and application delivery while improving performance and manageability.

Gain insight into how Jack in the Box partnered with WWT and Qu to modernize its store network and point-of-sale system across 2,200 restaurants.

Enterprise adoption of AI agents is spiking, with industry surveys showing most large enterprises are already piloting AI agents. But there's a lot of hype out there. In this episode of the AI Proving Ground Podcast, Technical Solutions Architect Ina Poecher and Jason Campagna, Senior Director of WWT's AI Practice, expose widespread "agent-washing," highlight practical but ROI-heavy use cases you can pursue now. Tune in to discover how agentic architecture turns generative AI hype into secure, measurable enterprise AI outcomes — and what's next for multi-agent ecosystems.

This video shows the new Cisco PresenterTrack experience with the Cisco Room Vision PTZ camera. This demo shows how to use the Navigator to set a trigger zone for the PresenterTrack feature, which streamlines the process to setup PresenterTrack in any room. It shows how the PTZ camera zooms in and tracks speakers as they move around the meeting room. Speaker tracking creates a better experience for remote participants and supports meeting equity in hybrid work environments.

The shift from traditional, natively installed applications to web-based SaaS productivity tools has been highlighted by the increasing reliance on browsers as the new workspace. WWT's Andrew Ridner discusses the security limitations of consumer browsers and the introduction of enterprise browsers as purpose-built solutions offering enhanced security, governance and data protection features. Andrew also reviews use cases for enterprise browsers, including security and compliance, and remote and hybrid work. Finally, Andrew reviews improved user experience in banking, healthcare, IT, government and manufacturing sectors.

Millions of employees now have Microsoft Copilot at their fingertips, but only a small fraction of organizations have scaled it successfully. In this episode of the AI Proving Ground Podcast, World Wide Technology's Mike Davis and Softchoice's Craig McQueen share hard-won lessons on driving adoption, overcoming change management challenges and moving from pilots to measurable ROI. If your Copilot rollout has stalled, this conversation could be your roadmap forward.

AI is transforming enterprises — but are businesses actually using it effectively? In this episode of the AI Proving Ground Podcast, experts Jon Duren and Jay Custard explore the real challenges of enterprise AI adoption — from underutilized AI tools and shadow AI risks to the struggle of proving AI's ROI.

Learn how WWT partnered with Jack in the Box franchisees to modernize its point-of-sale system and unlock real-time operational insights.