The increasing volume and velocity of data being generated in enterprise organizations is overwhelming. It creates massive complexity within IT environments and accelerates the demand for proactive and predictive IT operations. In this briefing, you'll learn how to achieve advanced operational intelligence to help streamline IT operations and improve the end-user experience.

Workforce AI refers to the use of artificial intelligence technologies to enhance and optimize various aspects of the workforce. This can include automating tasks, improving decision-making, supporting employee training, and enabling better collaboration. It may also involve AI-powered tools for recruitment, performance management, and employee engagement. By leveraging AI, organizations can improve efficiency, productivity, and employee experience, while allowing human workers to focus on more strategic, creative, and high-value activities.

For years, IT issued a single PC or laptop to users as their only approved device for work. Today, users are not only demanding a choice of endpoint device, they are using multiple device types to do their jobs. These demands come across all levels of an organization, from task workers to the C-suite. Meeting these demands places an ever-growing burden on IT to empower users while maintaining corporate security standards. Modern Device Management (MDM) technologies enable IT to manage multiple device types with a consistent set of tools, ensuring consistent security while providing flexibility and a high quality user experience.

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Ribbon Communications and a connection to on-prem PBXs such as Cisco CUCM.

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Cisco CUBE and a connection to on-prem PBXs such as Cisco CUCM.

Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.

Computer vision, analytics and AI technologies have enhanced customer experience (CX) and employee experience (EX) across diverse industries. In retail, these tools enable personalized product recommendations and streamlined checkout processes. In healthcare and life sciences, they support diagnostic accuracy and drug discovery. In manufacturing, computer vision enhances quality control. In the hospitality and entertainment industries, these tools optimize guest services, ultimately leading to improved CX and EX through efficiency and personalization.

Many enterprise networks currently in operation were not designed to support the throughput demands of today's mobile and wireless devices. To meet these demands, and provide positive experiences for the business and end users, organizations must harness appropriate wireless mediums. This requires establishing a wireless strategy that incorporates technologies such as Wi-Fi 6/6e, DAS, and 5G connectivity options.

Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the session border controller (SBC) from Audiocodes and a connection to on-prem PBXs such as Cisco CUCM.

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This one-hour briefing will focus on the three leading technologies for video meetings.