The increasing volume and velocity of data being generated in enterprise organizations is overwhelming. It creates massive complexity within IT environments and accelerates the demand for proactive and predictive IT operations. In this briefing, you'll learn how to achieve advanced operational intelligence to help streamline IT operations and improve the end-user experience.

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Cisco CUBE and a connection to on-prem PBXs such as Cisco CUCM.

Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.

Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.

Microsoft designed the Windows 10 and Windows 11 architecture to enable managing the OS in new dynamic ways. This strategic shift provides the ability to fully manage Win10 devices similarly to mobile devices, reducing the reliance on traditional on-premises IT management infrastructure and extending management to devices regardless of location. The ability to manage Win10 devices without requiring LAN connectivity enables IT to ensure security and functionality while empowering users to work when, where, and how they are the most productive.

ROI calculators quantify the financial impact of AI solutions in contact centers. WWT's suite of calculators helps contact center leaders assess potential cost savings and efficiency gains, making it easier to secure approval for AI technologies.

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the session border controller (SBC) from Audiocodes and a connection to on-prem PBXs such as Cisco CUCM.

Workforce AI refers to the use of artificial intelligence technologies to enhance and optimize various aspects of the workforce. This can include automating tasks, improving decision-making, supporting employee training, and enabling better collaboration. It may also involve AI-powered tools for recruitment, performance management, and employee engagement. By leveraging AI, organizations can improve efficiency, productivity, and employee experience, while allowing human workers to focus on more strategic, creative, and high-value activities.

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This two- to four-hour briefing will focus on the latest meeting room technologies and explain the various options for simplifying and enhancing the experience across your enterprise.

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This one-hour briefing will focus on the three leading technologies for video meetings.

Cloud calling or UC as a Service (UCaaS) is a cloud-based technology that offers enterprise voice communication services via a third-party host. Migrating on-prem UC infrastructure to the cloud offers a number of advantages, such as carrier-class security, geo-redundant deployments, faster upgrade cycles, easy self-service and reduced maintenance costs. Cloud calling providers offer different levels of support service based on customer requirements. WWT provides options for cloud calling: Cisco Webex Calling MT, Cisco Webex Calling Dedicated Instance, Microsoft Teams Voice, and Zoom Phone. This briefing explores these solutions to help identify which solution has the capabilities best suited for an organization's unique needs.