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WWT SERVICE DELIVERY MANAGEMENT

Aligning service delivery to accelerate outcomes and reduce risk

Service Delivery Management

Ready to optimize how you manage and deliver services?

WWT's Service Delivery Management organization helps businesses accelerate outcomes by optimizing how IT projects are delivered.

Customers around the world trust our experienced program and project managers to structure and manage service delivery in a way that reduces risk, maximizes business value and enables innovation.

Benefits and value:

  • Produce more predictable outcomes using comprehensive, flexible and customizable methodologies
  • Deliver services more efficiently using the right framework for your business
  • Enable business agility by uniting your teams behind a shared strategy and vision
  • Optimize total cost to outcome by working with program management experts dedicated to integrating complex solutions
  • Access insights across technology domains and OEMs with support from WWT’s extensive ecosystem of consulting and engineering experts

The WWT difference

We combine the high-level strategy of a consulting firm with the proven ability to deploy, integrate, operate and manage complex technology solutions at scale around the world.

Service Architecture

WWT can optimize your services architecture across the IT spectrum. Use Advanced Services to accelerate time to market with seamless global deployment, rely on IT Managed Services to monitor, manage and remediate existing networks, and tap Strategic Resourcing to hire the right talent to close skills gaps — all underpinned by 24/7 live support from our Command Center.
 

Strategy, Governance and Execution

We understand the cost of rigidity. We'll work with you to identify the best approach to achieve your desired outcomes, mitigate risks and pivot with you as your business changes.

WWT Value

Every project is supported by WWT's unique culture and commitment to core values. Our people make all the difference. With a mission to fully understand your vision and exceed your expectations, our Service Delivery Management leaders have your satisfaction as their main focus.

Who we are

One team. One vision. One outcome.

Our Service Delivery Management professionals have been carefully selected based on their industry knowledge and their ability to orchestrate people, processes and technology.

Our focus is always on delivering client value and customer experience. As the top partner for the world’s leading OEMs, we deliver an iterative and flexible support model that incorporates your organization's unique requirements and culture.

With thousands of successful global solutions delivered each year, our Service Delivery Management teams can maximize your investment.

What we do

Scalable, innovative, relevant solutions

Regardless of project or program size, we can help you accelerate alignment, execution and delivery to reach your goals. We offer a range of flexible services rooted in project management expertise, quality assurance, continuous improvement, risk and portfolio management, training and innovation enablement.

For enterprise customers, Strategic Program Management can consolidate your business under the oversight of a Program Director or Program Manager who manage everything from work order tracking, to oversight of all project managers, to transparent monthly reporting, to reviewing and identifying the interdependencies of concurrent projects. You'll get one point of contact for financial, contractual, technical and program health questions for the term of your engagement.

For smaller-scale projects, PMO as a Service (PMOaaS) allows you to leverage our deep bench of experienced project managers ad hoc. We use the same toolbox of flexible methodologies for each project, no matter the size.

How we deliver

Flexible methodologies, proactive planning & enablement

The growing complexities and interdependencies between business and IT have raised the stakes for service delivery management. Without a flexible approach, companies pursuing digital transformation risk failure. Service providers who exclusively rely on traditional delivery methodologies can become disconnected from business planning, while those forever chasing the newest methodology risk overlooking proven practices that generate meaningful value.

Our adaptable delivery approach combines the best of both worlds by blending proprietary tools and methodologies with industry standards from the Information Technology Infrastructure Library (ITIL), the International Organization for Standardization (ISO), Six Sigma, and leading agile and waterfall development delivery schools.

We customize our delivery methodology to your needs for each engagement. Our teams have extensive experience managing multisite, complex IT deployments and follow a phased approach that consistently produces successful outcomes.

Proven results across industries

We've helped customers in some of the most complex regulatory and security environments accelerate outcomes by optimizing how IT programs and projects are delivered. We understand and can help solve your industry's unique challenges.

Healthcare

Our PMO resources are embedded with some of the largest health systems and hospitals in the world. With an intimate understanding of the benefits and challenges of digital transformation, across both clinician and patient experience, our project management experts help ensure seamless deployment that minimizes disruption and improves outcomes.


 

Financial Services

Some of the largest global financial institutions trust WWT to keep operations running smoothly while they undergo next-gen IT infrastructure modernization efforts. From using new technology to meet customers’ omnichannel expectations, to securing systems and data under constant threat from bad actors, we help financial institutions compete in the digital age.


 

Utilities

Our PMO resources help utilities solve core IT challenges by managing infrastructure modernization projects aimed at reducing service delivery lead times and tackling line of business projects like grid modernization, industrial cyber security and operational efficiency. We'll help you take full advantage of the possibilities of the new energy marketplace.

 

Global Service Provider

With a deep understanding of the strategy and network architecture needed to transform business models, we help providers more easily consume and monetize technology solutions. From managing supply chain projects for a global telecom giant to helping various providers leverage edge computing to reach end users, we enable service provider innovation at speed and scale.

Manufacturing

Our PMO resources routinely help manufacturers get to market faster by accelerating mainstream production and product development. Through operational use cases, business guidance and technology execution at the site level, we help manufacturers securely align to the power of the industrial internet of things (IIoT) and fully leverage data analytics.

Retail

We understand that rolling out technology upgrades to multiple branch locations can be disruptive. Our PMO experts have helped some of the largest retailers simplify and standardize the process to help keep their business running smoothly while maximizing the value of their technology investments.


 

Oil & Gas

We work closely with large oil and gas customers to secure networks, improve global operations for remote sites, and leverage mobility and analytics to grow their business smarter. We know that rugged field environments can lead to technology barriers. Our experienced resources show customers how to overcome these challenges through technology integration.
 

Public Sector

Our PMO resources are embedded with public sector customers across the federal, state, local government and education space. Because the services these organizations provide are critical to so many, we’re committed to accelerating the digital transformation efforts needed to meet the ever-evolving infrastructure and emerging technology demands these customers face.