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18 results found
What is Google CCAI?
Looking for a flexible, cloud-based artificial intelligence solution to complement your Contact Center environment? Google CCAI might be for you.
Maximizing Returns: AI Use Cases for Contact Center Success
AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.
How Dynamic Persona Modeling Enables Digital Transformation
Our Dynamic Persona Modeling methodology brings together IT and line-of-business leaders to align employees' needs, technology requirements and business objectives to create a workplace where everyone thrives.
5 Reasons Why Contact Centers are Moving to the Cloud
Cloud-based contact center solutions are now mainstream. Here's why.
4 Principles of Today's Best-in-Class Omnichannel Experiences
Organizations that have mastered omnichannel put their customers, employees and mission at the center of their experiences.
What is IVR and How To Infuse AI-Powered IVR into your Contact Center
See how AI can enhance an Interactive Voice Recognition (IVR) system to help improve operational cost-efficiency, customer experience and customer satisfaction score (CSAT) score.
Is Your Contact Center Ready for AI?
Many organizations have adopted artificial intelligence platforms for their contact centers to help improve the customer and agent experience. This article explores the top 10 things to consider before, during and after implementing Google's Contact Center AI (CCAI) solution.
For Today's CX, Every Detail Matters — Even Down to the Headsets in Your Contact Center
Modern CX is more than just a buzzword.
Cloud vs. On-Premise Contact Center: What is the Right Option?
Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Empowering the Modern Contact Center Employee
Customer service is an integral part of every business. It's difficult to sell a product or offer a service if no one is buying. But how do we attract and maintain a customer base? The answer is through empowered employees.
Partner POV | 5 Customer Experience Transformation Tactics to Use Now
The customer experience (CX) industry is constantly evolving due to technology advancements and rising customer expectations. To stay competitive, CX leaders need to focus on strategies and technologies that transform experiences. By looking beyond the current trends and towards the future, organizations can gain a competitive advantage in the CX landscape.
Partner Use Case | Healthcare Partner Grows Business with CX Upgrade
A healthcare partner successfully transitioned to a cloud-based contact center with the help of Five9 technology. This move allowed the organization to improve efficiency, engage with clients more effectively, and empower remote agents. The healthcare partner experienced cost savings, operational improvements, and the ability to expand its agent count.