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Webex Contact Center PSTN Options
Cisco released a new Webex Contact Center that includes a new set of calling delivery methods to meet business needs. This video briefly walks through the five options and key benefits.
AI in the Contact Center
The Contact Center is another business area that has been enhanced by the benefits of AI. WWT's Terry Ford presents current trends in Contact Center AI and the benefits of the Automated Call Summarization tool.
Cisco Webex Contact Center: The Agent Experience
Get a brief description of the new Webex Contact Center Agent Desktop. Contact us for a demonstration.
Cisco Finesse 12.5 Administration Lab Overview
Watch a video overview of the Cisco Finesse 12.5 Administration Lab.
Poly Lens Software Overview
Poly Lens is a cloud-based device management solution compatible with unified communications (UC) endpoints like Poly voice, video, and headset devices. It allows IT administrators and UC users to secure and manage the hardware ecosystem remotely. Device management at scale, insights that matter.
Webex Contact Center Introduction
This video provides a high-level introduction of the Cisco Webex Contact Center offering, including what it is, why customers will find it interesting and how we deliver it.
Contact Center Operational Challenges
WWT's Terry Ford discusses operational challenges in the Contact Center. Terry discusses WWT's AI-powered solutions for Cost Optimization and Automated Call Summarization.
Contact Center and Omnichannel Experiences
Contact Center and Omnichannel experiences are key elements for communication with organizations and their customers. WWT's Patrick Bond reviews Contact Center and Omnichannel experiences, WWT's partners in these areas and WWT's Contact Center practice engagement.
Five9: Making CX Work for Real Life
World-class, global companies rely on Five9 every day to get the job done. Five9 is a leading provider of cloud contact center software and CCaaS platform, and created and contributed this video.
Online Retailer Personalizes Service in All Channels
See the client success story with floral online retailer "From You Flowers" to see how Five 9 contact center solutions and a focus on omnichannel experience enabled this company to offer quick customer support on any channel the customer chooses: chat, email, or phone.
Unified Contact Center Express 12.5 Configuration Lab (Teaser Video)
Get a 30-second overview of the Unified Contact Center Express 12.5 Configuration Lab.
Overview: Designing for Sustainability
Learn how Logitech has broadened their capabilities to account for the entire scope of their footprint.