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Watch Terry Ford's ROI calculator demo for contact center AI
In this 7-minute video, WWT's contact center AI expert, Terry Ford, demonstrates our ROI calculators for real-time agent assist and automated call summarization. Leaders will discover how to use these tools to calculate tangible cost savings and efficiency gains and build their business case for contact center AI, starting with just a few simple data points. Watch now to see how you can quantify the ROI of your AI investments.
AI in the Contact Center
The Contact Center is another business area that has been enhanced by the benefits of AI. WWT's Terry Ford presents current trends in Contact Center AI and the benefits of the Automated Call Summarization tool.
AI Assistant in the Webex Contact Center
Running a successful contact center means focusing on experience…for your customers and your agents. It means knowing that even in difficult situations, a solution is moments away.
Webex Contact Center Introduction
This video provides a high-level introduction of the Cisco Webex Contact Center offering, including what it is, why customers will find it interesting and how we deliver it.
Five9: Making CX Work for Real Life
World-class, global companies rely on Five9 every day to get the job done. Five9 is a leading provider of cloud contact center software and CCaaS platform, and created and contributed this video.
Poly Lens Software Overview
Poly Lens is a cloud-based device management solution compatible with unified communications (UC) endpoints like Poly voice, video, and headset devices. It allows IT administrators and UC users to secure and manage the hardware ecosystem remotely. Device management at scale, insights that matter.
Online Retailer Personalizes Service in All Channels
See the client success story with floral online retailer "From You Flowers" to see how Five 9 contact center solutions and a focus on omnichannel experience enabled this company to offer quick customer support on any channel the customer chooses: chat, email, or phone.
Overview: Discover Joyful CX at Five9
Five9 is known for elevating both the customer and agent experience with its wide variety of solutions. Watch this video and learn how Five9 brings joy to CX.
Contact Center and Omnichannel Experiences
Contact Center and Omnichannel experiences are key elements for communication with organizations and their customers. WWT's Patrick Bond reviews Contact Center and Omnichannel experiences, WWT's partners in these areas and WWT's Contact Center practice engagement.
Webex Connect - CPaaS Explained
Discover how Webex Connect, our enterprise-grade communications platform as a service (CPaaS), can improve your customer interactions across all channels.
Overview: Designing for Sustainability
Learn how Logitech has broadened their capabilities to account for the entire scope of their footprint.
Cisco Webex Contact Center: The Agent Experience
Get a brief description of the new Webex Contact Center Agent Desktop. Contact us for a demonstration.