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What is Google CCAI?
Looking for a flexible, cloud-based artificial intelligence solution to complement your Contact Center environment? Google CCAI might be for you.
How Dynamic Persona Modeling Enables Digital Transformation
Our Dynamic Persona Modeling methodology brings together IT and line-of-business leaders to align employees' needs, technology requirements and business objectives to create a workplace where everyone thrives.
Preventing Proximity Bias in the Hybrid Workplace
With hybrid work normalized and a steady increase in remote work, people managers and HR leaders are on the hook to ensure every employee has a voice. Here are five ways to avoid proximity bias.
Partner POV | Unified Communication: The Backbone of the Modern Enterprise and the Biggest Headache for IT
In a world where digital interactions drive business success, Unified Communications (UC) is no longer a luxury - it's a necessity. But how do you ensure peak performance across voice, video and messaging?
Office Hoteling: A Key Component of a Hybrid Work Strategy
Learn the benefits of office hoteling, tips for choosing the right reservation system for your organization and how WWT is implementing office hoteling to support our hybrid workforce.
Is Your Contact Center Ready for AI?
Many organizations have adopted artificial intelligence platforms for their contact centers to help improve the customer and agent experience. This article explores the top 10 things to consider before, during and after implementing Google's Contact Center AI (CCAI) solution.
4 Success Factors for a Hybrid Workforce Model
Digital workspace leaders must prioritize four key factors to successfully support a hybrid workforce model, improve the digital employee experience and maintain a safe workplace.
Ready or Not, Gen Z is Transforming the Workplace
Generation Z has arrived. With the oldest among them turning 27 this year, they are starting to make their mark on the workplace. Does your organization have what it takes to accommodate these digital natives? Let's discuss.
Partner POV | Building a Smart Workplace
Unlock intelligent communication and collaboration with Microsoft Teams and Microsoft 365 Copilot
Effective Collaboration Requires More Than Purchasing a Set of Tools
Collaboration is not a specific tool or software, it's how employees work together. To foster effective collaboration, you have to factor culture, workplace experience and management into your decision-making process.
What Is Collaboration and Collaborative Workspace?
What does collaboration mean in the workplace, why it's important, and how to choose the best collaboration tools for your business.
4 Ways to Empower Remote Workers
Keep remote workers engaged and productive with the right technology tools and strategies.