Work with WWT for a cloud-native omnichannel solution that supports up to 1,000 agents and deploys in only five days.
Improve call handling and customer satisfaction with reports that deliver metrics your organization can act on, no matter where agents are located.
Google Contact Center AI solution is a flexible, cloud-based artificial intelligence solution that complements Cisco Contact Center and provides a better experience with virtual agents, improved customer journeys and enhanced issue resolution.
Artificial intelligence platforms, like Google Contact Center AI, can improve the contact center experiences for both customers and agents. It's important to keep these considerations in mind before, during and after implementing an AI solution.
WWT enabled the integration of new call center platform with proprietary, legacy application to enhance customer experience. The upgrade provides the option to add functionality and touch points to the distributor’s system in the future, enabling even better data collection, sales and customer satisfaction.