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Customer Care from Anywhere

Customer Care from Anywhere

Organizations with customer service operations are looking to better assist agents as well as reassess their existing technology investments. Learn about solutions that will create better experiences for call center agents and customers.

Schedule a free analyst-style call with our industry experts to discuss the newest capabilities for cloud-based contact centers.

1-hour free consultation. Request

Quickly deploy your call center solution

Work with WWT for a cloud-native omnichannel solution that supports up to 1,000 agents and deploys in only five days.

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Apps to Enhance the Customer Experience

See how WWT’s digital strategy and app development teams work with organizations to create amazing customer experiences.

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Where should you host your contact center?

Consider the many factors that play into determining the best approach to host your contact center. 

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Actionable Data to Improve Performance

Improve call handling and customer satisfaction with reports that deliver metrics your organization can act on, no matter where agents are located.

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Plug-in AI to Assist Agents

Read about these 10 things you should consider before, during and after implementing AI for your contact center. 

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Google Contact Center AI can reduce costs and improve customer experience.

Google Contact Center AI solution is a flexible, cloud-based artificial intelligence solution that complements Cisco Contact Center and provides a better experience with virtual agents, improved customer journeys and enhanced issue resolution.

Learn more about the features of Google CCAI.

Is your Contact Center ready for AI?

Artificial intelligence platforms, like Google Contact Center AI, can improve the contact center experiences for both customers and agents. It's important to keep these considerations in mind before, during and after implementing an AI solution.

Learn what 10 factors you should keep in mind. 

 

Simplify your call center platform upgrade

WWT enabled the integration of new call center platform with proprietary, legacy application to enhance customer experience. The upgrade provides the option to add functionality and touch points to the distributor’s system in the future, enabling even better data collection, sales and customer satisfaction.

 

Read the case study.