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Our contact center services
Our comprehensive services portfolio is designed to help at every stage of your journey to digital transformation.
Briefings
Learn the basics from an expert
Infuse Google CCAI Into Your Contact Center
Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.
Contact Center Introduction Briefing
Successful contact centers are proactive, intelligent and take advantage of AI and automation using flexible and scalable solutions. Traditional on-premise contact center solutions can be slow to react to customer demands based on limited flexibility and slow time to market. Cloud-based Contact Center platforms use modern cloud architecture that is easy to deploy and manage. Book us for this analyst-style call to discuss latest trends, modern contact center platforms, and cloud contact center as a service (CCaaS).
Calculating the ROI of AI in Your Contact Center Briefing
ROI calculators quantify the financial impact of AI solutions in contact centers. WWT's suite of calculators helps contact center leaders assess potential cost savings and efficiency gains, making it easier to secure approval for AI technologies.
Enabling Remote Agents With Your Cisco Contact Center
The capability of a contact center to distribute agents to remote locations or to their home is a critical need. Cisco Contact Center Solutions are designed to provide these capabilities in a number of ways. This one-hour briefing is focused on highlighting four common methods to enable remote agents using Cisco Contact Center Solutions.
Workshops
Create actionable project deliverables
Cloud Contact Center Migration Workshop
The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.
Assessments
Review and evaluate your current-state capabilities
Contact Center Artificial Intelligence Assessment
WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Contact Center Health Check Assessment
A Contact Center Enterprise Health Assessment is an in-depth evaluation of the performance and health of the Contact Center solution to assess if the implementation meets the customer's requirements and functions optimally as per WWT, Cisco and industry best practices.
Contact Center Strategic Platform Assessment
WWT assesses a customer's current state people, process, and technology in specific areas against the Gartner top Magic Quadrant vendors. WWT Contact Center Advisory Team evaluates a customer's use of applications including Supervisor Desktop, Agent Desktop, Channel Management, Customer Self-Service, Computer Telephony Integration, Workforce Management, Quality Management, and Reporting Platforms to ensure it is maximizing the capabilities and driving success. The result is a road map and technology recommendation to the best-fit vendor that meets the customer's functional requirements.
Contact Center Supportive Technologies Assessment
WWT assesses the client's current state people, process and technology in specific areas to help our client better leverage applications and improve key performance indicators. The WWT Contact Center Advisory Team evaluates a client's use of applications including Workforce Management, Quality Management and Reporting Platforms to ensure it is maximizing the capabilities and driving success. The result is a roadmap and adoption services/training to succeed in these solutions and support continuous improvement.