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Contact Center

Reduce customer friction and improve agent processes with on-prem, cloud or hybrid solutions that give IT the flexibility they need to meet consumer demands.

Can you improve your Contact Center experience?

One of the challenges for organizations is how to bring together the right set of technologies to deliver on customer experience. That's why our technology practices span across Software Development, Wireless and Mobility, Collaboration and AI & Analytics. We help customers develop their engagement strategy, integrate the technology systems and deploy the right architecture for their business. ​

How do I get started?

Contact centers are a key component to the customer engagement strategy. Complex systems and demanding customers require scalable and flexible solutions. We help improve the experience, increase efficiencies, reduce costs and drive customer loyalty through the deployment of innovative solutions across multiple architectures - be it on-premise, in the cloud or a hybrid of the two.
Evaluate
Contact centers are the sum of their parts. Choosing the right combination of products and solutions to provide an effortless customer experience and reliable integrations can be challenging. We conduct workshops to clearly identify requirements from both line of business and technology groups.
Design
Changes to the contact center impact the business. In order to reduce that impact, we use a Project Launch Workshop process to involve key stakeholders, including lines of business, technology groups, integration technology partners and professional services implementation groups in a comprehensive project review that results in a clear project charter.

Implement
Contact centers are are designed with outcomes in mind. We provide a a full range of services to realize the unique outcomes defined by our customers.  
Operate
Contact centers are constantly evolving.  We provide management and services to enable our customers to take on what they choose to manage without burdening their resources. 
Explore Contact Center
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2Ring logo
Acqueon Technologies Inc logo
Bucher-Suter logo
Calabrio logo
Cisco Systems, Inc logo
eGain logo
Integrated Research, Inc. (IR Prognosis) logo
Nuance logo
Spinsci Technologies LLC logo
Upstream Works logo
Verint Systems logo
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Work collaboratively to find the most optimal way to create software that delivers value early and often. Applications that are easy to use, well architected and organized to maximize future expandability.
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