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What is digital workspace?

Supporting today's always-on and highly mobile workforce means more than just equipping employees with desktops, laptops and mobile devices configured with the latest software and tools. In order to create sustainable improvements in workforce productivity organizations must invest in modern workspaces, enable next generation meeting capabilities, understand and support agility and aspire to a vision of collaborative and secure teamwork.
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Consulting Services

How Dynamic Persona Modeling Enables Digital Transformation

WWT's Dynamic Persona Modeling methodology brings together IT and line-of-business leaders to align end-user needs, technology requirements and business objectives to drive digital transformations and improve IT credibility across the organization.

Article

Mar 3, 2021

3 min read

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Contact Center

WWT's Contact Center Capabilities

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Jul 14, 2021

1 min read

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Digital Workspace Strategy

Transform your Digital Workspace with WWT

Learn how WWT Digital Workspace is bringing the future forward by creating inspiring workspaces that elevate the employee experience and achieve business outcomes.

Playlist

5 videos

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Samsung Laptops

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to improve the digital employee experience, streamline IT management and accelerate innovation.

Article

Dec 13, 2021

4 min read

Digital workspace topics

Contact Center

Reduce customer friction and improve agent processes with on-premises, cloud or hybrid contact center solutions and technology that deliver exceptional customer experiences.

Digital Workspace Strategy

Bring together IT and line-of-business leaders to create an actionable strategy for improving the digital workspace.

End-User Computing

Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.

Hybrid Work

A flexible work model that supports employees at home, in the office and everywhere in between.

Meetings

Make meetings easy to schedule, join, use and manage while fostering high-performing teams.

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

Case studies

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Adoption Services

Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future

WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.

Case Study

Nov 15, 2022

6 min read

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ATC

Solution Validation Allows Global Insurance Provider to Massively Scale VDI Userbase

Looking to extend its virtual desktop infrastructure capabilities, a global insurer turned to WWT to execute a proof of concept to select the best solution for their needs.

Case Study

Aug 25, 2022

3 min read

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Adoption Services

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.

Case Study

Jul 25, 2022

6 min read

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Why WWT

Simplifying the Supply Chain for the U.S. Census to Pave the Way for Political Empowerment

WWT's supply chain expertise provided the U.S. Census Bureau with a flexible and secure approach for its 2020 Decennial count. Our agile delivery helped accelerate time to market, increase visibility and predictability of infrastructure rollout -- all while optimizing costs and user experience.

Case Study

Jan 12, 2022

6 min read

Connect with our experts

Brandon Echele

Practice Mgr - Collaboration

Joe Berger

Area Vice President, Digital Experience

David Rosenblatt

Distinguished Solutions Architect- Digital Workspace

Christopher Mossengren

Area Director, Enterprise Solutions & Architecture, Digital Workspace Advisory

Morgan Laville

Contact Center Business Development Manager

Ivan Wintersteiger

Senior Practice Manager - End User Computing (EUC)

Mike Davis

Technical Solutions Architect, Global Solutions and Architecture

Kait Miller

BD, Video Security, Smart Cameras, Meraki, Video Surveillance, Vision AI, Verkada, MV, Computer Vision

Michael Sebastian

Manager, Digital Workspace Advisory

Select an Option

What's popular

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End-User Computing

Digital Employee Experience 101: What Is DEX and Why Is It Important?

To support accelerated digital transformation and enable flexible working, organizations must improve employee experiences with workplace technology.

Article

Oct 27, 2021

7 min read

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Why WWT

5 Things You Need to Know Before Launching a Business Transformation

As an IT or business leader, you know how challenging business transformation can be. To ensure success, you will want to have absolute clarity on these five things before you begin the transformation.

Article

Jan 31, 2022

7 min read

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Meetings

Digital Workspace Priorities for 2023

A roadmap for improving the digital employee experience

WWT Research

Oct 31, 2022

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ATC

Networking Priorities for 2023

A roadmap for delivering organization-wide connectivity.

WWT Research

Dec 13, 2022

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Samsung Laptops

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to improve the digital employee experience, streamline IT management and accelerate innovation.

Article

Dec 13, 2021

4 min read

What's new

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Retail

Security Cameras: Bridging the Gap Between Physical Security and Cybersecurity

The integration of physical security can greatly reduce the cost of cybersecurity investigations by helping to combine data from multiple sources to reveal a true picture.

Article

Mar 20, 2023

4 min read

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Adoption Services

5 Principles for Improving Clinician Experience and Satisfaction

Research shows 53 percent of clinicians are burned out due to administrative burdens, long hours and frustrating technologies. By embracing these five principles, healthcare leaders can empower clinicians. 

Article

Mar 17, 2023

7 min read

Speaker Series

Redefining the Workplace With a Smarter End-user Computing Strategy | Briefing

Massive shifts in end-user computing -- caused by hybrid work and a more mobile workforce -- have IT leaders looking to bolster their BYOD policies and are now exploring trends like desktop-as-a-service, cloud platforms and subscription models. We're often asked, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experiences without sacrificing security?" Join Jared Brummer, a WWT Technical Solutions Architect, as he answers these questions and more, and discusses the current EUC technology landscape and trends.

Webinar

Mar 30, 2023 • 9 am (CDT)

Foundation Lab

ATC

Microsoft System Center Configuration Manager (SCCM) Lab

IT Administrators will be able to learn the management interface of Microsoft System Center Configuration (SCCM) and the configuration needed to deploy software install packages to Windows 10 desktop. The admin will also view the results of the discovery and installation of the software from the end-user perspective.

Lab

Foundation Lab

11 launches

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Samsung Retail

Samsung XCover6 Pro: Unleash the Full Potential of Retail

Collecting the right order and sending it out for delivery in a timely manner is one of the most critical stages of any customer journey.

Video

Mar 9, 2023

1:54

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Digital Workspace

Reworked Connect

World Wide Technology is proud to sponsor the Reworked Connect conference produced by Simpler Media Group is taking place May 10-12, 2023. This event combines two reimagined and rebranded conferences, CMSWire CONNECT and Reworked CONNECT, which bring together the top customer experience, employee experience and digital workplace practitioners. Reworked CONNECT, formerly the Digital Workplace Experience conference, provides unique opportunities to see inside the world's most successful employee experience teams and today's most innovative digital workplaces and to connect with like-minded peers from today's leading organizations. The CMSWire CONNECT conference is an engaging and educational conference series that provides customer experience professionals with access to the latest independent research and the opportunity to hear from and network with those at the forefront of the industry. Register Reworked -https://bit.ly/3IoVOH2 Register CMSWire -https://bit.ly/3XiDJyt

Experience

May 10, 2023 • 8 am (CDT)

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Maturity Model

Contact Center Maturity Model

A step-by-step guide to empowering agents and delivering fresh customer service experiences

WWT Research

Mar 5, 2023

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AIOps

Digital Employee Experience Briefing

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.

Briefing

Mar 3, 2023

3 min read

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Samsung Finance

Retail banks embrace mobile devices to transform the branch experience

Smart branches equipped with mobile devices improve both the customer and employee experience.

Article

Feb 24, 2023

8 min read

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Citrix Workspace

Migrating Virtual Desktop Infrastructure (VDI) to the Cloud

Cloud Virtual Desktop Infrastructure-Cloud VDI-is often a core end-user computing (EUC) component of many organizations' cloud journey. WWT covers key considerations and challenges of migration of VDI to the cloud.

Article

Feb 23, 2023

5 min read

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TEC37

How Do You Balance Employee and Customer Experience?

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.

Webinar

Jan 26, 2023 • 9 am (CST)

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Poly Contact Center

Poly Studio P15 Remote Collaborator Overview

The Poly Studio P15 personal video bar gives you everything you need to look and sound your best on video calls in one sleek device.

Video

Feb 15, 2023

1:53

Foundation Lab

VMware Anywhere Workspace

VMware Workspace One and SASE Lab: Securing the Device and Edge for Remote and Mobile Users

VMware Workspace One and VMware SASE are the key components of remote and mobile end user experience. Using these technologies IT can assure that end users devices and their actions are secure. Workspace One provides a zero-trust architecture with continuous verification of endpoint compliance, by allowing only conditional access to applications, and by reducing the attack surface wherever possible. SASE provides network edge security controls like zero-trust network access, cloud access security, web gateway services and more. This simulation lab will walk you through the settings and features of Workspace One UEM, Workspace One Tunnel and SASE.

Lab

Foundation Lab

15 launches

Foundation Lab

VMware Anywhere Workspace

VMware Workspace One - Intelligent Hub and Self Support Portal Lab

VMware Workspace One Intelligent Hub (Hub) and the Self Support Portal (SSP) are the key components of VMware's end user experience. Via these tools end users can manage their devices, access and install applications, receive key notifications, conduct people searches, collect logs and more. This simulation will walk you through the settings and features of Workspace One Intelligent Hub and the Self Service Portal.

Lab

Foundation Lab

30 launches

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TEC37

TEC37 E24: Risks and Benefits of Hybrid Work

Thanks to the COVID-19 pandemic, today's reality is the hybrid workplace, where businesses must manage employees working from a variety of locations, from their homes to the office. A lot goes into making this reality successful, and organizations must use technology that might be unfamiliar to them to address issues with collaboration, productivity, communication, and security. The companies that have unlocked the secrets are thriving in today's new paradigm--and you can too. Join host Robb Boyd as he speaks with WWT's Charlie Lawhorn - Chief Digital Advisor, David Rosenblatt - Principal Solution Architect and Rick Dudeck - Senior Practice Manager at Security Consulting Services. They'll discuss what's happening in hybrid workplaces and how you can make yours a success.

Webinar

Dec 16, 2020 • 1 pm (CST)

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TEC37

TEC37 Digital Workspace E01: Reopening in the "New Normal"

We are bringing back some of our favorite TEC37 episodes! In this TEC37 rerun we will cover how many organizations made a sudden shift to remote workforce, and the handful of approaches companies are considering and implementing.

Webinar

Jan 19, 2021 • 1 pm (CST)

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TEC37

TEC37 Digital Workspace Series E02: Ready for Reopening

Many companies are actively evaluating and testing technologies that can help them keep employees and visitors safe in workplaces and public spaces when they reopen. There are a lot of possibilities, but what is truly viable and necessary? Join us for a discussion of what we see organizations planning for, and how to prioritize various technologies. We'll take a look at IoT, office hoteling, shared space management, sensors and occupancy monitoring technologies that are being used to reopen offices and shared spaces.

Webinar

Feb 10, 2021 • 9 am (CST)

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TEC37

TEC37 Digital Workspace E03: Digital Transformation, It's Not Just About Technology

Many organizations are facing massive digital transformations with the most recent being a shift to hybrid work as part of reopening plans. To enable a mix of office-based and remote workers, organizations must balance investments in optimizing the employee experience, security, connectivity, physical office spaces and more. It can be overwhelming. Join host Robb Boyd as he speaks with WWT's Chris Mossengren, Practice Manager of Digital Workspace Strategy, and Daniel Dollinger, Consultant for Digital Workspace Strategy and special guest, Vanessa Cunningham from Cummins Inc. They'll discuss a surprising first step of digital transformation.

Webinar

Apr 29, 2021 • 11 am (CDT)

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TEC37

TEC37 Digital Workspace Series E04: Today's Contact Center: a Fusion of AI and Cloud for Improved Experiences

Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. Join this TEC37 to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.

Webinar

Jun 23, 2021 • 12 pm (CDT)

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Citrix

Public Sector Tech Talk E09: Make a New World Happen with Citrix

As the country shifts from pandemic response to pandemic recovery, some of the remote work posture from 2020 will remain for 2021 and beyond. The past year has allowed organizations to test, at scale, massive telework initiatives to continue working uninterrupted from homes far outside the office. This event focuses on the implications around enabling a more mobile workforce and what the future of work looks like for government agencies.

Webinar

Jul 20, 2021 • 1 pm (CDT)

Digital Workspace

Learn about contact center, digital workspace strategy, end-user computing, hybrid work, meetings and unified communications.

See more

What's related

Unified Communications Hybrid Work Cisco Meetings End-User Computing Digital Workspace Strategy
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