Digital Workspace

Transform your Digital Workspace with WWT

Learn how WWT Digital Workspace is bringing the future forward by creating inspiring workspaces that elevate the employee experience and achieve business outcomes.

Playlist

• 5 videos

Oct 7, 2022

Reduce customer friction and improve agent processes with on-premises, cloud or hybrid contact center solutions and technology that deliver exceptional customer experiences.

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to improve the digital employee experience, streamline IT management and accelerate innovation.

eBook

• Dec 13, 2021

Digital workspace topics

Contact Center Solutions

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

End-User Computing

Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.

Hybrid Work

A flexible work model that supports employees at home, in the office and everywhere in between.

Meetings

Make meetings easy to schedule, join, use and manage while fostering high-performing teams.

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

Case studies

Employee Experience

Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future

WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.

Case Study

• Nov 15, 2022

Server Infrastructure

Solution Validation Allows Global Insurance Provider to Massively Scale VDI Userbase

Looking to extend its virtual desktop infrastructure capabilities, a global insurer turned to WWT to execute a proof of concept to select the best solution for their needs.

Case Study

• Aug 25, 2022

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.

Case Study

• Jul 25, 2022

Simplifying the Supply Chain for the U.S. Census to Pave the Way for Political Empowerment

WWT's supply chain expertise provided the U.S. Census Bureau with a flexible and secure approach for its 2020 Decennial count. Our agile delivery helped accelerate time to market, increase visibility and predictability of infrastructure rollout — all while optimizing costs and user experience.

Case Study

• Jan 12, 2022

Connect with our experts

Brandon Echele

Practice Mgr - Collaboration

Joe Berger

Area Vice President, Digital Experience

David Rosenblatt

Distinguished Solutions Architect- Digital Workspace

Christopher Mossengren

Area Director, Enterprise Solutions & Architecture, Digital Workspace Advisory

Morgan Laville

Contact Center Business Development Manager

Ivan Wintersteiger

Senior Practice Manager - End User Computing (EUC)

Mike Davis

Technical Solutions Architect, Global Solutions and Architecture

Kait Miller

BD, Video Security, Smart Cameras, Meraki, Video Surveillance, Vision AI, Verkada, MV, Computer Vision

Michael Sebastian

Manager, Digital Workspace Advisory

What's popular

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to improve the digital employee experience, streamline IT management and accelerate innovation.

eBook

• Dec 13, 2021

Hybrid Work

How IT Leaders Can Successfully Enable Hybrid Work

Experts from WWT and Cisco share practical advice about how to adapt your current IT environment so your hybrid workers thrive in a flexible work model.

Article

• Aug 17, 2022

Digital Workspace Priorities for 2023

A roadmap for improving the digital employee experience

WWT Research

• Jan 2, 2023

Customer Experience

5 Things You Need to Know Before Launching a Business Transformation

As an IT or business leader, you know how challenging business transformation can be. To ensure success, you will want to have absolute clarity on these five things before you begin the transformation.

Article

• Jan 31, 2022

Contact Center Solutions

What is Google CCAI?

Looking for a flexible, cloud-based artificial intelligence solution to complement your Cisco Contact Center environment? Google CCAI might be for you.

Article

• Dec 10, 2020

What's new

Enterprise Video Conferencing: Next-Gen Meetings Briefing

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This two- to four-hour briefing will focus on the latest meeting room technologies and explain the various options for simplifying and enhancing the experience across your enterprise.

Briefing

Synergy Sky Connect Demo: Microsoft Teams Interop

Being flexible is one of the most important aspects of video conferencing. Customers are consistently looking for tools that allow them to be agnostic for years to come with their purchases of equipment. Synergy Join is a software tool that gives complete flexibility to IT organizations and allows their decision on conferencing platform and equipment to not be mutually exclusive. Synergy lets Poly and Cisco endpoints join virtually any conference platform with one easy button to join directly from the touch device.

Briefing

Microsoft Teams Direct Routing With Cisco CUBE Demo

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Cisco CUBE and a connection to on-prem PBXs such as Cisco CUCM.

Briefing

Webex vs. Microsoft Teams vs. Zoom for Meetings Overview

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This one-hour briefing will focus on the three leading technologies for video meetings.

Briefing

Collaboration & Productivity Strategy Workshop

WWT's Collaboration & Productivity Strategy Workshop helps teams uncover challenges and evaluate tool sets that will speed processes, reduce costs and increase productivity.

Workshop

Microsoft Teams Direct Routing With Audiocodes SBC Demo

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the session border controller (SBC) from Audiocodes and a connection to on-prem PBXs such as Cisco CUCM.

Briefing

CUCM and Collaboration Development Workshop

Workshop

Microsoft Teams Direct Routing With Ribbon SBC Demo

This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Ribbon Communications and a connection to on-prem PBXs such as Cisco CUCM.

Briefing

Vyopta Collaboration Analytics and Insights Demo

In today's corporate environment, we have more collaboration tools than ever before. All of them are becoming vital to our everyday work lives. In this case, IT organizations need the best tools to monitor, analyze and troubleshoot issues that can arise. Vyopta Collaboration Performance Management platform gives IT one of the most feature-rich and flexible analytics tools on the market. From on-premises to the cloud, Vyopta can handle practically any collaboration product. This allows organizations to be flexible and give users the tools they need, without worrying about monitoring and analytics.

Briefing

Cloud Calling Briefing

Cloud calling or UC as a Service (UCaaS) is a cloud-based technology that offers enterprise voice communication services via a third-party host. Migrating on-prem UC infrastructure to the cloud offers a number of advantages, such as carrier-class security, geo-redundant deployments, faster upgrade cycles, easy self-service and reduced maintenance costs. Cloud calling providers offer different levels of support service based on customer requirements. WWT provides options for cloud calling: Webex calling, Cisco UCM cloud calling, Microsoft Teams Voice, and Zoom Phone. This briefing explores these solutions to help identify which solution has the capabilities best suited for an organization's unique needs.

Briefing

Three Cloud Desktop Solutions: A Matter of Choice

When it comes to cloud desktop solutions, financial services institutions have a few solid choices. WWT experts offer guidance on potential use case alignment to help you determine which fits best into your ideal future-state platform.

Article

• May 25, 2023

Poly for Zoom Rooms Demo

IT organizations need to create a seamless virtual conference room experience for their employees, customers and stakeholders, and there's no shortage of conferencing hardware options. Poly (formerly Polycom) is a popular, dependable and powerful choice, and Zoom Rooms offer options for companies of 10 to 10,000. The Poly & Zoom native experience creates a unified experience for every user.

Briefing

Oracle Session Border Controller Sandbox

This lab is sandbox environment designed to simulate a collaboration ecosystem with Oracle Session Border Controllers. Participants will have access to a Cisco and Asterisk Collaboration environments. Students will be able to test and configure the Oracle Session Border Controllers and enable VoIP calling between the systems.

Sandbox Lab

78 launches

Employee Experience

Why Digital Transformation Starts with the Employee Experience

In today's tight talent market, human resources (HR) and IT teams must deliver a great digital employee experience to attract and retain top talent. This means delivering employees the flexibility and convenience to work seamlessly, efficiently and effectively from anywhere. This video highlights examples of how to empower employees and the value of the digital employee experience.

Video

• 1:39

May 23, 2023

CCIE Collaboration Lab

Distinguish yourself as a leader in collaboration technologies. Achieving CCIE Collaboration certification proves your skills with complex collaboration solutions. To earn CCIE Collaboration certification, you pass two exams: a qualifying exam that covers core collaboration technologies, and a hands-on lab exam that covers enterprise collaboration solutions through the entire network lifecycle, from designing and deploying to operating and optimizing.

Sandbox Lab

223 launches

VMware Workspace One & Carbon Black: Providing End-to-End Security for Devices

VMware Workspace ONE delivers the foundation of the modern digital workspace, simply and securely delivering and managing any app, on any device, from anywhere. Access control, application management and unified device management are integrated together to provide a holistic platform for empowering user productivity while maintaining enterprise security regardless of application, location or device type. VMware Carbon Black is a software-as-a-service (SaaS) solution that provides next-generation antivirus (NGAV), endpoint detection and response (EDR), advanced threat hunting, and vulnerability management in a single console using a single lightweight agent installed on Windows, MacOS and Linux devices.

Foundations Lab

8 launches

Digital

Key Takeaways from CONNECT 2023

WWT's Chief Digital Advisor Charlie Lawhorn, Distinguished Solution Architect David Rosenblatt and Senior Marketing Manager Ginny van Berkum share their key takeaways from the 2023 CONNECT conference.

Blog

• May 16, 2023

TEC37 Digital Workspace Series E07: Breaking Down the Barriers to Achieving an Anywhere Care Workspace

The global pandemic has forever altered the healthcare industry, accelerated new care models while exposed costs and outcome challenges. Digital disruption and consumer demand are transforming health systems and driving the next wave in care: health delivered anytime, anywhere, through a preventative, personalized and participatory model of care. But how can our health care providers that have traditionally invested in capital-intensive bricks and mortar facilities, adjust to the challenges in moving to a service model that brings care to the patient? What IT strategies, actions and investment can they take to keep the lights on while preparing for this new experience-oriented model of care delivery? Tune into this TEC37 episode to learn answers to these questions and more!

Webinar

Dec 7, 2021 • 10am