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What is digital workspace?
Supporting today's always-on and highly mobile workforce means more than just equipping employees with desktops, laptops and mobile devices configured with the latest software and tools. In order to create sustainable improvements in workforce productivity organizations must invest in modern workspaces, enable next generation meeting capabilities, understand and support agility and aspire to a vision of collaborative and secure teamwork.
How Dynamic Persona Modeling Enables Digital Transformation
Our Dynamic Persona Modeling methodology brings together IT and line-of-business leaders to align employees' needs, technology requirements and business objectives to create a workplace where everyone thrives.
Transform your Digital Workspace with WWT
Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.
Digital Workspace Priorities for 2024
A roadmap for improving the digital employee experience
5 Reasons Why Contact Centers are Moving to the Cloud
Cloud-based contact center solutions are now mainstream. Here's why.
Digital workspace topics
Contact Center Solutions
Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.
Employee Experience
Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.
End-User Computing
Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.
Hybrid Work
A flexible hybrid work model supports employees at home, in the office and everywhere in between.
Meetings
Make meetings easy to schedule, join, use and manage while fostering high-performing teams.
Unified Communications
Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.
Case studies
How a Health System Leveraged WWT's Industry Expertise to Streamline VDI Optimization and App Migration
A health system faced challenges with its virtual desktop infrastructure and legacy data center migration. Partnering with WWT, they engaged in ideation sessions to address technical needs, enhancing user experience and patient care. This collaboration set the stage for future transformation, showcasing WWT's expertise and consultative approach.
Global Power Leader Uses Dynamic Personas to Shape Digital Workspace Strategy and Improve Employee Experience
WWT helped the company identify the technology needs of its many different types of workers, furthering a positive employee experience and user-centric IT operating model.
Mercy Virtual Creates Anytime Healthcare
Mercy Virtual partnered with WWT and Cisco to create a Virtual Care Center, reaching more patients in more places to provide care the moment it's needed.
WWT and Cisco Webex Enable Virtual Employee Training for a Global Workforce
A large telecommunications provider retools their approach to training with Cisco Webex and WWT Adoption Services.
Connect with our experts
Digital workspace blog
Explore our digital workspace blog to gain valuable insights from our team of experts. Discover their perspectives on industry trends, recaps of noteworthy events and much more. Stay informed and up-to-date with the latest developments in digital workspace.
Configuring Omnissa Horizon as a VDI Integration in Island Enterprise Browser
Integrating Island Enterprise Browser with Omnissa Horizon creates a secure, efficient digital workspace, enhancing remote and hybrid work. This integration helps enforce Zero Trust security, streamlines VDI access, and supports BYOD strategies for seamless, policy-driven access to corporate resources while minimizing data leakage risks and maintaining productivity.
Unlocking Seamless Digital Workspaces: How AIOps and DEM Work Together
As IT environments continue to grow in scale and complexity, relying on manual operations just doesn't cut it anymore. Advancements in technologies like AI and ML have led to the rise of AIOps and Digital Experience Monitoring (DEM) — solutions that extend the power of IT Operations Management (ITOM) to drive deeper insights and smarter automation.
Before we discuss how these two are connected, let's take a closer look at each separately.
Walk This Way - The future of the digital workplace is here, and we're walking it with you
Welcome to "Walk This Way" — Today is the first step to a better EUC experience with WWT and Omnissa
Configuring Omnissa Access as an IDP in Island Enterprise Browser
Integrating Omnissa Access as an Identity Provider (IDP) with Island Enterprise Browser creates a seamless, secure access experience. This strategic alignment enhances Zero Trust security, enabling granular control and risk-aware access. Organizations benefit from streamlined onboarding, reduced risk and improved productivity for a secure, efficient digital workspace for all users.
If You Don't Measure It, You Can't Change It
You're on a phone call with a call center about a service issue and the call seems to be taking longer than expected. You may not realize it, but the company you've called is calculating this "wait time" metric. They are also tracking everything that can be measured — because measuring operational performance is inherent in contact center operations.
We've Been Doing That in the Contact Center...For a Really Long Time
Over the last 30 years, the evolution of customer engagement has taken us from call centers, to contact centers, to customer experience centers, and WWT has been at the forefront through it all. Here, two of our senior leaders in this space, Andy Gunther and Todd Marthaler, give a backstage tour of this evolution from the 1990's to today.
Accelerating Value with Glean: How professional services enhance your experience
This post discusses how WWT's services teams can help organizations maximize productivity and value from the Glean AI-powered platform.
Driving Workforce Efficiency Through AI Adoption
Microsoft 365 Copilot revolutionizes productivity by integrating AI into everyday applications like Word, Excel and Teams. It automates tasks, offers personalized insights and enhances creativity. Businesses can further customize and automate workflows using Copilot Studio, driving significant efficiency gains and fostering innovation. Unlock the future of work with AI-powered tools.