Digital Workspace

WWT's Contact Center Capabilities

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Transform your Digital Workspace with WWT

Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.

Playlist

• 5 videos

Nov 29, 2023

Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to empower employees, streamline IT management and accelerate innovation, so that both employees and your business thrive.

eBook

• Nov 3, 2023

Digital workspace topics

Contact Center Solutions

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

End-User Computing

Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.

Hybrid Work

A flexible work model that supports employees at home, in the office and everywhere in between.

Meetings

Make meetings easy to schedule, join, use and manage while fostering high-performing teams.

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

Connect with our experts

Brandon Echele

Senior Practice Manager, Collaboration

Joe Berger

Area Vice President, Digital Experience

David Rosenblatt

Distinguished Solutions Architect- Digital Workspace

Christopher Mossengren

Area Director, Enterprise Solutions & Architecture, Digital Workspace Advisory

Morgan Laville

Contact Center Business Development Manager

Ivan Wintersteiger

Director - End User Computing (EUC)

Mike Davis

Technical Solutions Architect, Global Solutions and Architecture

Kait Miller

Business Development Manager, Computer Vision

Michael Sebastian

Manager, Digital Workspace Advisory

What's popular

Digital

Redefining the Workplace With a Smarter End-user Computing Strategy | Briefing

Massive shifts in end-user computing — caused by hybrid work and a more mobile workforce — have IT leaders looking to bolster their BYOD policies and are now exploring trends like desktop-as-a-service, cloud platforms and subscription models. We're often asked, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experiences without sacrificing security?" Join Jared Brummer, a WWT Technical Solutions Architect, as he answers these questions and more, and discusses the current EUC technology landscape and trends.

Webinar

• Mar 30, 2023 • 9am

Customer Experience

Contact Center Maturity Model

A step-by-step guide to empowering agents and delivering fresh customer service experiences

WWT Research

• Mar 5, 2023

How IT Leaders Can Successfully Enable Hybrid Work

Experts from WWT and Cisco share practical advice about how to adapt your current IT environment so your hybrid workers thrive in a flexible work model.

Article

• Aug 17, 2022

What is Google CCAI?

Looking for a flexible, cloud-based artificial intelligence solution to complement your Contact Center environment? Google CCAI might be for you.

Article

• Jun 26, 2023

How Do You Balance Employee and Customer Experience? | Research

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.

Webinar

Jan 26, 2023 • 9am

What's new

Unified Communications

Cisco Collaboration

This Learning Series will provide insight into world on Collaboration. Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. Collaboration is no longer limited to just voice of telephony. Modern collaboration involves an omni-channel approach, which includes the following modalities: persistent chat, text, voice, video, and voicemail. Enroll to learn more about some of the Cisco solutions around collaboration.

Learning Series

Hybrid Work Briefing

Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.

Briefing

WWT's Outlook on End-user Computing Strategy and Technologies

We've witnessed massive shifts in end-user computing. IT leaders have bolstered their BYOD policies and are pursuing desktop-as-a-service, cloud platforms and subscription models. Clients often ask, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experience without sacrificing security?" We answer these questions and brief you on the current EUC technology landscape and trends. Create an account or login to see the full 20-minute video briefing.

Video

• 0:42

Nov 29, 2023

Transform your Digital Workspace with WWT

Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.

Playlist

Nov 29, 2023

Partner Use Case | Healthcare Partner Grows Business with CX Upgrade

A healthcare partner successfully transitioned to a cloud-based contact center with the help of Five9 technology. This move allowed the organization to improve efficiency, engage with clients more effectively, and empower remote agents. The healthcare partner experienced cost savings, operational improvements, and the ability to expand its agent count.

Partner Contribution

• Nov 27, 2023

Preventing Proximity Bias in the Hybrid Workplace

With hybrid work normalized and a steady increase in remote work, people managers and HR leaders are on the hook to ensure every employee has a voice. Here are five ways to avoid proximity bias.

Article

• Nov 27, 2023

Less is More When Consolidating Endpoint Management Tools

As organizations deliver greater flexibility to employees by offering more device options, unified endpoint management (UEM) and modern device management (MDM) can help IT teams efficiently manage this influx of endpoints.

Article

• Nov 27, 2023

Unified Communications

Webex Contact Center

Webex Contact Center is Cisco's next generation cloud and hybrid contact center solution. The solution support numerous architectures as well as integrations to Microsoft Teams as well as Google DialogFlow as well as many others.

Learning Path

Employee Experience

Reducing Digital Friction for Frontline Workers

Frontline workers, such as first responders, retail associates, linemen and transit drivers, make up 80 percent of the American workforce. Yet, they're often overlooked when it comes to the digital employee experience.

Blog

• Nov 22, 2023

How Do You Balance Employee and Customer Experience? | Research

Webinar

Jan 26, 2023 • 9am

Digital

Why Digital Experience Monitoring is a Strategic Move for IT Leaders

Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.

Article

• Nov 15, 2023

What's Your Digital Strategy for 2024?

As a new year approaches, here are some effective components and approaches to consider when assessing and enhancing your digital strategy.

Blog

• Nov 14, 2023

Logi Dock Flex: Better Desk Booking

Enable a better desk booking experience for employees and manage shared desks across locations with Logi Dock Flex and Logitech desk booking.

Video

• 1:04

Nov 3, 2023

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to empower employees, streamline IT management and accelerate innovation, so that both employees and your business thrive.

eBook

• Nov 3, 2023

End User Computing Roadmap Workshop

In WWT's End-User Computing workshop we evaluate your EUC environment, align priorities and reduce the complexity of vendor selection. The outcome is a strategic roadmap.

Workshop

Customer Experience

Computer Vision Briefing

Computer vision, analytics and AI technologies have enhanced customer experience (CX) and employee experience (EX) across diverse industries. In retail, these tools enable personalized product recommendations and streamlined checkout processes. In healthcare and life sciences, they support diagnostic accuracy and drug discovery. In manufacturing, computer vision enhances quality control. In the hospitality and entertainment industries, these tools optimize guest services, ultimately leading to improved CX and EX through efficiency and personalization.

Briefing

Strategic Integration of Copilot: Collaborate with World Wide Technology

Microsoft Copilot is an AI assistant that integrates with various Microsoft applications. Here we discuss its benefits, data privacy and security concerns and how WWT can support the strategic integration of Copilot for enterprise organizations.

Blog

• Oct 31, 2023

Leveraging IT Investments for Digital Strategy

Depreciating IT assets can be leveraged to align, enable and deliver on digital strategies. Take a look as we dive into the possibilities.

Blog

• Oct 30, 2023