Cigna

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Create digital experiences that enable your organization to thrive

When employees are empowered to innovate, collaborate and reach their full potential, organizations can anticipate customer expectations, foster loyalty and drive sustainable growth. We design, test, build and implement digital experiences that balance employee and customer needs so you can achieve your mission and vision.

The value of the digital employee experience

Employee experience includes several factors related to culture, technology and the workplace that shape how employees feel about their company. These factors can include traditional components such as the physical environment, benefits, and relationships between managers and employees, as well as digital workspace elements like easy access to applications, data and AI tools; device choice; hybrid work; and streamlined workflows Delivering a best-in-class employee experience requires organizations to excel in both areas and exceed employee expectations.

Click here to learn more about Digital Employee Experience!

Employee experience technologies

Partners and technologies related to EX.

Webex

The world's most popular way to meet - With anyone, anywhere, from any device!
Product

Microsoft Teams

Microsoft Unified Communications for Calling, IM/P and Conferencing.
Product

Zoom Video Communications

Zoom Video Communications provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education and social relations.
Partner

HP Poly

Poly develops video, voice and collaboration technology to help solve the dilemma of work from anywhere on any platform.
Partner

Omnissa Workspace ONE

Omnissa Workspace ONE is the most comprehensive modern management tool in the industry, providing unparalleled levels of automation, self service, user privacy and intrinsic security while enabling organizations to manage costs of endpoint diversity.
Product

Appspace

Appspace develops digital signs, room scheduling, kiosks and more in a single, unified platform.
Partner

Citrix

Citrix Systems's software enables networked PCs and wireless devices to remotely access applications from a central server. Citrix also offers software for load balancing, application development, and resource management, as well as products for creating virtual private networks.
Partner

ServiceNow, Inc.

ServiceNow is a cloud computing company focused on designing, building and managing IT automation for digital workflows in enterprise operations.
Partner

Customer experience engineered to keep you ahead

We help organizations thrive by accelerating the design, delivery and optimization of AI-powered customer experiences that drive loyalty, efficiency and growth.

Click here to learn more about our digital strategy and CX solutions!

 

Customer experience case studies

How we help clients deliver unexpected customer experiences.

Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's

WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.
Case Study

Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth

Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Case Study

Driving Delightful Shopping Experiences at Schnucks That Extend Beyond the Brick and Mortar

WWT designed and built a mobile app that delivered a seamless omnichannel experience with a rewards program that kept Schnucks grocery shoppers coming back for more.
Case Study

Entertainment Company Launches Unified Digital Marketplace to Help Content Creators Build New Worlds

The company partnered with WWT to transform its fragmented ecosystem into a unified, future-ready marketplace that streamlines creator experiences, accelerates innovation and unlocks new digital revenue streams across industries.
Case Study

Transforming Patient Experience at St. Jude Children's Research Hospital

Families with a childhood cancer diagnosis often arrive at St. Jude during the most troubling and confusing time of their lives. At this point, technology can act as a problematic barrier or strategic enabler.
Case Study

Reimagining a National Media Company's Digital Future in the Age of Streaming

WWT helped a media company build a robust, data-centric technology platform that forges deeper connections with its 200M users, personalities and brands while leveraging an innovative business model to monetize content.
Case Study

NHL Team Improves Fan Experience with Stadium Wi-Fi

Solution paves way for fan engagement, customer loyalty and new revenue streams.
Case Study

Rental Car Company: Investment in Customer Experience

WWT provided coaching in agile development principles to a national rental car company to improve workforce productivity and speed of software deployment, to allow the company to produce a mobile application to provide an improved customer's car rental experience. The company was then able to develop a new application that allows customers to make reservations, perform check-ins and return visits without ever having to wait in line.
Case Study

Digital Experience Services

Connect with our digital experts by requesting an introductory briefing, discovery workshop or deep-dive assessment tailored to your organization's goals and requirements.

Dynamic Persona Assessment

An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Assessment

Digital Employee Experience Briefing

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.
Briefing
•2 hrs

Contact Center Workshop

WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.
Workshop
•4 hrs

Usability Assessment

A Usability Assessment evaluates a product by testing it with real end users. They reveal how users experience your product, focus on the changes that will most transform your users' experience, and maximize learning, decreasing risk and cost to your organization.
Assessment

Application Development Discovery Workshop

We have compressed and packaged our agile expertise into a 4-hour, 2-part Agile Application Development Discovery Workshop. This workshop is designed specifically for executive or senior leaders who want to learn how to truly leverage agile principles to achieve maximum control and maximum return on their software investments.
Workshop
•4 hrs

Digital Experience Experts

John Kozej

John Kozej

Sr. Consulting Systems Engineer
Shad Williams

Shad Williams

Global Practice Manager - EUC
Sean Sullivan

Sean Sullivan

Business Development Manager

Cigna Self-Service Tools

Have questions? 

Email us at: cigna@wwt.com

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