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Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
Digital Workspace Priorities for 2026
A roadmap for improving the digital employee experience in the AI age
Invisible AI: What AI Leaders Can Learn from IHG Hotels & Resorts' AI Strategy
At IHG Hotels & Resorts, AI is being applied with a clear principle: make the employee more effective so the customer experience feels more human. That approach, according to IHG CTO Jolie Fleming, who joined us in our latest episode of the AI Proving Ground Podcast, offers a useful model for any leader trying to scale AI adoption without losing trust, control or business focus.
How Actionable Data is Powering Smarter Operations at Jack in the Box
See how Jack in the Box is using its modernized point-of-sale system to unlock real-time data insights, drive operational efficiency and empower every level of the organization — from corporate leaders to restaurant managers.
How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success
How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.
What's new
The Great Unlock: An Executive Guide to AI-Native Engineering
How C-suite leaders can turn AI-native engineering into faster execution, stronger customer outcomes and durable competitive advantage.
Digital Employee Experience 101: What Is DEX and Why Is It Important?
Learn what the digital employee experience is, why it's important and steps for getting started.
AI-Native Engineering Briefing
From coding assistants to autonomous coding agents, AI is reshaping how software gets built. This session explores the evolution of the modern SDLC—how no-code, low-code, and pro-code approaches are converging in an AI-native world—and what it means for developers, architects, and the organizations that depend on them. Attendees will leave with a practical lens on tooling, team readiness, and how to accelerate software delivery with AI as a core engineering partner.
Building an AI-First Workforce: A Guide for C-Suite Leaders
This guide helps enterprise leaders turn AI investments into real workforce impact. Learn how to embed AI into daily work, close adoption gaps, and lead the cultural, operational and governance shifts required to scale Workforce AI across the organization.
AI, Experience and the Human at the Center
The Gartner Digital Workplace Summit emphasized the centrality of employees in AI-driven workplaces. Success hinges on designing AI to enhance human workflows, not overshadow them. Organizations must prioritize personalized, DEX-focused strategies, ensuring technology aligns with human needs to drive innovation and productivity.
Partner POV | Lower Service Desk Costs with Agentic AI-Powered Self-Service
In hybrid workplaces, outdated ITSM practices strain service desks, escalating costs and delays. Aternity Self-Service, an AI-powered solution, revolutionizes IT support by autonomously diagnosing and resolving issues, bypassing Level 1 support. This strategic shift enhances employee experience, accelerates resolutions, and empowers IT teams to focus on high-value tasks, fostering a future-ready environment.
Partner POV | 4 trends that will reshape the autonomous workspace in 2026
AI is reshaping work, demanding efficiency and security. By 2026, IT consolidation will prioritize security, AI will enhance employee experiences, data sovereignty will gain importance, and IT leadership will balance innovation with trust.
Invisible AI: What AI Leaders Can Learn from IHG Hotels & Resorts' AI Strategy
At IHG Hotels & Resorts, AI is being applied with a clear principle: make the employee more effective so the customer experience feels more human. That approach, according to IHG CTO Jolie Fleming, who joined us in our latest episode of the AI Proving Ground Podcast, offers a useful model for any leader trying to scale AI adoption without losing trust, control or business focus.
Agentic Operations for IT Infrastructure Briefing
Modern IT infrastructure has grown too complex and fast-moving for traditional reactive operations to keep pace. Agentic operations address this by deploying autonomous agents that reason over intended state, enforce policies and take corrective action at machine speed and scale. Organizations adopting this model gain a decisive operational advantage by freeing their engineers to focus on high-value work that supports strategic goals.
Secure Disciplined Cloud Modernization for State Government Communications
WWT migrated a state government from on‑premises CUCM to Webex Calling Dedicated Instance in under six months, achieving secure cloud calling with zero business‑hours disruption.
Real-World Challenges of Adopting an Intelligent Device Refresh Strategy
Intelligent device refresh does not fail due to a lack of data; it fails when organizations do not adapt to them. Friction with accounting models, security gaps and user distrust quietly undermine these initiatives unless leaders evolve them into scalable, trusted operating models.
Streamlining Healthcare Operations with Glean and WWT
Discover how a global healthcare provider enhanced efficiency, security, and innovation by implementing Glean's Work AI Platform across its enterprise, setting a new standard for operational excellence.
How to Optimize Your End-User Computing Environment to Escape the AI Price Increases
Escaping AI‑driven endpoint price increases comes down to smarter, data‑driven decisions across the endpoint estate. Using persona analysis, DEX insights and targeted optimizations, organizations can achieve meaningful gains today while extending device lifecycles and reducing near‑term spend.
Partner Overview | Meet the Engineers behind Rally AI Camera and Rally AI Camera Pro
Logitech takes you behind the scenes with the brilliant minds behind the development of Logitech Rally AI Camera and Rally AI Camera Pro. Meet engineers Karthik, Mike, and Vijay.
Unlocking the Power of AI Coding Assistants
AI coding assistants are transforming software development by boosting productivity, enhancing code quality and facilitating continuous learning. These tools not only automate repetitive tasks but also provide insightful guidance, enabling developers to work smarter and more creatively.
Using DEX to Mitigate Rising EUC Device Costs and Hardware Shortages in the Age of AI
In a landscape of rising costs and limited supply, IT leaders face the challenge of maintaining productivity and innovation. Digital Employee Experience (DEX) tools offer a strategic advantage, enabling data-driven decisions to extend device lifecycles, optimize hardware investments, and leverage virtualization, transforming endpoint management into a business optimization exercise.
The AI Adoption Gap Isn't Technical. It's Human.
At the Cisco AI Summit, multiple leaders pointed to a growing gap between what AI can do and how organizations are absorbing it. This gap is not because the technology isn't ready, but because organizations haven't changed how people work, collaborate and build trust around AI.
Enterprise Browsers as the New Workplace Experience
The shift from traditional, natively installed applications to web-based SaaS productivity tools has been highlighted by the increasing reliance on browsers as the new workspace. WWT's Andrew Ridner discusses the security limitations of consumer browsers and the introduction of enterprise browsers as purpose-built solutions offering enhanced security, governance and data protection features. Andrew also reviews use cases for enterprise browsers, including security and compliance, and remote and hybrid work. Finally, Andrew reviews improved user experience in banking, healthcare, IT, government and manufacturing sectors.
Digital Workspace Maturity Model
The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce, scale AI across the enterprise and improve the digital employee experience.
Digital Workspace Priorities for 2026
A roadmap for improving the digital employee experience in the AI age