Skip to content
WWT LogoWWT Logo Text
The ATC
Search...
Ctrl K
Top page results
See all search results
Featured Solutions
What's trending
Help Center
Log In
What we do
Our capabilities
AI & DataAutomationCloudConsulting & EngineeringData CenterDigitalSustainabilityImplementation ServicesLab HostingMobilityNetworkingSecurityStrategic ResourcingSupply Chain & Integration
Industries
EnergyFinancial ServicesGlobal Service ProviderHealthcareLife SciencesManufacturingPublic SectorRetailUtilities
Featured today
Learn from us
Hands on
AI Proving GroundCyber RangeLabs & Learning
Insights
ArticlesBlogCase StudiesPodcastsResearchWWT Presents
Come together
CommunitiesEvents
Featured learning path
Who we are
Our organization
About UsOur LeadershipLocationsSustainabilityNewsroom
Join the team
All CareersCareers in AmericaAsia Pacific CareersEMEA CareersInternship Program
WWT in the news
Our partners
Strategic partners
CiscoDell TechnologiesHewlett Packard EnterpriseNetAppF5IntelNVIDIAMicrosoftPalo Alto NetworksAWS
Partner spotlight
What we do
Our capabilities
AI & DataAutomationCloudConsulting & EngineeringData CenterDigitalSustainabilityImplementation ServicesLab HostingMobilityNetworkingSecurityStrategic ResourcingSupply Chain & Integration
Industries
EnergyFinancial ServicesGlobal Service ProviderHealthcareLife SciencesManufacturingPublic SectorRetailUtilities
Learn from us
Hands on
AI Proving GroundCyber RangeLabs & Learning
Insights
ArticlesBlogCase StudiesPodcastsResearchWWT Presents
Come together
CommunitiesEvents
Who we are
Our organization
About UsOur LeadershipLocationsSustainabilityNewsroom
Join the team
All CareersCareers in AmericaAsia Pacific CareersEMEA CareersInternship Program
Our partners
Strategic partners
CiscoDell TechnologiesHewlett Packard EnterpriseNetAppF5IntelNVIDIAMicrosoftPalo Alto NetworksAWS
The ATC
Overview
Explore
Services
Events

Select a tab

What's new

What Is Unified Commerce, and How Can It Benefit Your Business?

Unified commerce is a business strategy that integrates all sales channels, processes, customer data and applications, inventory and back-end systems into a seamless platform. Unified commerce is the foundation of competitive advantage for retailers, grocers, quick-serve restaurants and others. Here's why.
Article
•May 13, 2025

How Unified Commerce Drives Smarter, Data-Driven Decisions

Great customer experiences increase loyalty, spurs growth and enables you to continue investing in technology to unlock even greater experiences. But too often, disjointed IT systems and siloed data stand in the way. Join WWT Director of Digital Products Chris Douglas as he talks about how unified commerce ties it all together — breaks down silos across IT systems to provide visibility into customer data, e-commerce, order fulfillment, inventory management, customer relationship management (CRM), point-of-sale (POS) systems and more.
Video
•0:53
•May 8, 2025

4 Key Principles for Reimagining Retail with Science and Vision

It's time for retailers to break free from their legacy constraints and digitally transform to unlock their businesses' full potential. Following these four principles will help you succeed.
Article
•May 8, 2025

Digital Trends Spotlight: AI Insights for CX Leaders

An overview of the latest trends and insights in customer experience
WWT Research
•Mar 10, 2025

Are Retailers' Channel-centric Mindsets Leaving Opportunities on the Table?

Outdated, channel-centric mindsets and organizational silos are partly to blame for retailers' inability to adopt unified commerce. Learn how to overcome this cultural conundrum so your organization can thrive.
WWT Research
•Sep 18, 2024

From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts

As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms. In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
Webinar
•Sep 17, 2024 • 9am

From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts

As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms. In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
Video
•0:16
•Sep 16, 2024

Sink or Soar: Turn AI into ROI with a CX Full-Stack Approach

WWT's approach to full-stack excellence provides CX leaders with a framework for unlocking efficiency, growth and fresh digital experiences for their customers.
Article
•Aug 12, 2024

Customer Experience Priorities

A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
WWT Research
•Jul 23, 2024

Embedding Seamless Service at Panera Bread

WWT delivered next-gen restaurant experience for the industry leader in fast casual dining, working from strategy to execution to shift the way consumers engage with the Panera brand and its chain of bakery-cafés across the United States and Canada.
Case Study

How to Deliver Game-Changing Digital Experiences in Manufacturing | Experts

Digital strategies are reshaping how manufacturers of all kinds think about the workforce experiences, with the most robust plans yielding higher productivity, increased efficiency and safer work environments. Join WWT Chief Digital Advisor Drew Mattison as he outlines a blueprint for driving a digital strategy that empowers workers to be more efficient and make more informed decisions. Drew talks about the importance of taking incremental steps to implementing technology improvements and how AI and automation play a part.
Webinar
•May 7, 2024 • 9am

How Unified Commerce Drives Smarter, Data-Driven Decisions | Experts

Great customer experiences increase loyalty, spurs growth and enables you to continue investing in technology to unlock even greater experiences. But too often, disjointed IT systems and siloed data stand in the way. Join WWT Director of Digital Products Chris Douglas as he talks about how unified commerce ties it all together — breaks down silos across IT systems to provide visibility into customer data, e-commerce, order fulfillment, inventory management, customer relationship management (CRM), point-of-sale (POS) systems and more.
Webinar
•Jan 30, 2024 • 9am

Customer Experience Transformation Workshop

What if you could open new opportunity streams and forge seamless relationships with your clients? Connect with WWT's Digital Advisors for a half to full-day workshop in which we'll help you identify how to meet and exceed the continuously changing needs of constituents, from customers to patients, fans or students, as well as your employees. Request this workshop to help you uncover opportunities to anticipate and address these needs by applying innovation expertise, design thinking best practices, and digital technology to your business models.
Workshop

Planning for and Securing Success for Jersey Mike's Most Generous Day of the Year

Jersey Mike's annual Day of Giving is this QSR's most important day of the year. WWT helped plan, prepare and test for the high-traffic event to ensure the app and platform could scale to five times average daily volume.
Case Study

Drive Customer Stickiness and Enhance the Bottom Line: The Power of LLMs and Generative AI in QSRs

To gain a competitive edge, quick service restaurants (QSRs) must seize the opportunities presented by large language models (LLMs) and generative AI to revolutionize the customer experience and enhance operational efficiency.
Article
•Sep 8, 2023

Customer Experience - Digital Capabilities Briefing

Many organizations struggle to deliver a seamless digital transformation from experiences to outcomes. In this briefing, you'll learn how World Wide Technology creates and delivers digital solutions and products that empower customers and employees. Our holistic approach aligns desired business outcomes and technology solutions to your strategic initiatives.
Briefing

Embracing M-Commerce as a Key Pillar of Your Customer Experience Strategy

Learn what mobile commerce is, how it benefits customers and trends shaping today's m-commerce experiences.
Article
•Aug 2, 2023

Headless commerce: An architecture for unlocking fresh customer experiences

Learn what headless commerce is, how it can improve customer experiences, real-world examples and key considerations for getting started.
Article
•Jun 30, 2023

Integrations Are Everything

Businesses must connect to more systems than ever, making it easy to get tripped up on integration strategies. The key to taming this complexity lies in viewing the underlying issue as a distributed systems problem.
Article
•Jun 29, 2023

Driving Delightful Shopping Experiences at Schnucks That Extend Beyond the Brick and Mortar

WWT designed and built a mobile app that delivered a seamless omnichannel experience with a rewards program that kept Schnucks grocery shoppers coming back for more.
Case Study

Unified Commerce

Unify commerce systems and data to reduce complexity, gain operational efficiencies and exceed expectations.

18 Followers

At a glance

20Total
7Articles
3Case Studies
3Events
3WWT Research
2Videos
1Briefing
1Workshop
What's related
  • Digital
  • Customer Experience
  • Retail
  • Digital Workspace
  • Software Development
  • AI & Data
  • Data Analytics
  • Employee Experience
  • WWT Presents
  • WWT Presents Experts
  • AI Solutions
  • ATC
  • Application Services
  • Consulting Services
  • Contact Center Solutions
  • What we do
  • AI Assistants
  • AI Proving Ground
  • Data Strategy and Architecture
  • GenAI

What's related

  • About
  • Careers
  • Locations
  • Help Center
  • Sustainability
  • Blog
  • News
  • Press Kit
  • Contact Us
© 2025 World Wide Technology. All Rights Reserved
  • Privacy Policy
  • Acceptable Use Policy
  • Information Security
  • Supplier Management
  • Quality
  • Cookies