Overview
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Services
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Our Employee Experience services
Our comprehensive services portfolio is designed to help at every stage of your journey to digital transformation.
Assessments
Review and evaluate your current-state capabilities
Contact Center Artificial Intelligence Assessment
WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Dynamic Persona Assessment
An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time.
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When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount.
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Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Microsoft Copilot for M365 Strategy Accelerator
Infusing AI into workflows with Copilot for M365 is the new standard for boosting workforce effectiveness & productivity. What is your organization doing about it? It's time to activate your workforce AI strategy with WWT's Copilot for M365 Strategy Accelerator. This assessment prepares your organization with a strategy and roadmap to adopt cutting-edge AI productivity tools across Microsoft's M365 suite.
Contact Center Migration Assessment
The Contact Center Migration Assessment is a comprehensive consulting engagement designed to help organizations prepare for the adoption of their new Contact Center Platform. The objective of this assessment is to identify and validate all relevant business requirements, and operational processes associated with the organization's contact center operations. By comparing the identified functionality with the platform's delivery approach, this assessment will provide all the necessary business, functional, and operational requirements to deliver the desired functionality. Upon completion, this assessment will facilitate a seamless transition to the implementation team, ensuring a smooth handover.
Those challenges include:
Assuring the new platform's implementation is delivered on time with all the requested and required features.
What function and feature gaps are obstacles to achieving expectations?
Assuring your organization's cloud adoption strategy in line with the needs of your customers and employees when it comes to engagement?
Briefing
Learn the basics from an expert
Windows Modern Management Briefing
Microsoft designed the Windows 10 and Windows 11 architecture to enable managing the OS in new dynamic ways. This strategic shift provides the ability to fully manage Win10 devices similarly to mobile devices, reducing the reliance on traditional on-premises IT management infrastructure and extending management to devices regardless of location. The ability to manage Win10 devices without requiring LAN connectivity enables IT to ensure security and functionality while empowering users to work when, where, and how they are the most productive.
Modern Device Management (MDM) Briefing
For years, IT issued a single PC or laptop to users as their only approved device for work. Today, users are not only demanding a choice of endpoint device, they are using multiple device types to do their jobs. These demands come across all levels of an organization, from task workers to the C-suite. Meeting these demands places an ever-growing burden on IT to empower users while maintaining corporate security standards. Modern Device Management (MDM) technologies enable IT to manage multiple device types with a consistent set of tools, ensuring consistent security while providing flexibility and a high quality user experience.
Cloud VDI Briefing
Cloud Virtual Desktop Infrastructure (VDI) is a service that provides the ability to access Windows and Linux desktops hosted in the cloud from nearly any endpoint device and from any location. Cloud VDI is referred to as Desktop as a Service (DaaS) by many vendors although it represents a range of different architectures and capabilities. While vendors' implementations differ, in a Cloud VDI solution some or all components of a VDI architecture are hosted in the cloud. This gives your organization the ability to easily scale up and down an environment, reduce the administrative overhead and create a global platform with virtual desktops closer to the end users.
Digital Employee Experience Briefing
Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.
Workshops
Create actionable project deliverables
Workforce AI Studio Engagement
This engagement is ideal for organizations seeking a rapid, expert-led approach to defining and prioritizing AI opportunities that are tailored to their unique workforce and business needs.
Digital Workspace Envisioning - Strategy Accelerator Workshop
Join forces to revolutionize employee experience by aligning digital strategies with organizational growth. This workshop empowers leaders to prioritize objectives, explore solutions, and craft strategic deliverables. Ideal for digital workspace leaders, CIOs, and transformation champions, it offers a roadmap to connect employee experience with business success.
Customer Experience Transformation Workshop
What if you could open new opportunity streams and forge seamless relationships with your clients? Connect with WWT's Digital Advisors for a half to full-day workshop in which we'll help you identify how to meet and exceed the continuously changing needs of constituents, from customers to patients, fans or students, as well as your employees. Request this workshop to help you uncover opportunities to anticipate and address these needs by applying innovation expertise, design thinking best practices, and digital technology to your business models.