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What is unified communications?

A true collaborative environment demands real-time access to the right resources — anywhere, anytime and on any device. Those resources are increasingly distributed as organizations become more decentralized. Unified Communications solutions — voice calling, instant messaging, team chat and presence, among others — are infrastructure-aware to support a quality experience across multiple technologies.
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Unified Communications

What is Cloud Calling? Is It Right for You?

Cloud calling and Unified Communications as a Service (UCaaS) solutions accelerate digital transformation by freeing IT from managing on-prem infrastructure and focusing their time on more strategic initiatives.
Article
• May 9, 2023
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Unified Communications

What Is Direct Routing for Microsoft Teams?

With some (or all) of your workforce working from home, has the use of Microsoft Teams increased? Has this led to users wanting the ability to make or receive calls via Teams? In this article, we will cover what Direct Routing for Teams is, along with the features, requirements and architecture of this solution.
Article
• Mar 26, 2021
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Unified Communications

Emergency Calling, E911 and Dispatchable Locations

Multi-line telephone systems (MLTS) need help to be in compliance with Kari's Law and Section 506 of the Ray Baum Act for Emergency Calling. Understand more about federal regulations and see how the unified communications solutions we've tested will bring your company into compliance with FCC rules.
Article
• Oct 13, 2020
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Unified Communications

Appspace Desk and Room Reservation Demo

WWT's collaboration Technical Service Architect, Tim Cappel, demonstrates Appspace management tool for configuring specific desks, huddle spaces and conference rooms to be reserved and scheduled.
Video
• 13:33
Apr 6, 2021
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Unified Communications

Using Smart Cameras with Analytics for Public Places

Watch this 50-minute video to learn how Meraki Smart Cameras with Analytics can help organizations safely re-open public places.
Video
• 50:18
Jul 10, 2020

How do I get started?

Working together should be easy. Unfortunately, for many organizations, it's not. We help evolve your workplace strategy, integrate technology systems and deploy the right architecture — be it on-premise, in the cloud or a hybrid of the two — for better collaboration, teamwork and productivity.

Evaluate

Legacy vendors, disparate sets of tools and dispersed teams stand in the way of collaboration and stymie productivity. We identify your company's unique business use cases, and focus on current business challenges and goals. By understanding the impact of high‐quality video and cutting‐edge collaboration capabilities across your enterprise, you can to establish a smart path forward.

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Meetings

Webex vs. Microsoft Teams vs. Zoom for Meetings Overview

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This one-hour briefing will focus on the three leading technologies for video meetings.
Briefing
• 1 hr
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Unified Communications

Cloud Calling Briefing

Cloud calling or UC as a Service (UCaaS) is a cloud-based technology that offers enterprise voice communication services via a third-party host. Migrating on-prem UC infrastructure to the cloud offers a number of advantages, such as carrier-class security, geo-redundant deployments, faster upgrade cycles, easy self-service and reduced maintenance costs. Cloud calling providers offer different levels of support service based on customer requirements. WWT provides options for cloud calling: Cisco Webex Calling MT, Cisco Webex Calling Dedicated Instance, Microsoft Teams Voice, and Zoom Phone. This briefing explores these solutions to help identify which solution has the capabilities best suited for an organization's unique needs.
Briefing
• 2 hrs
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Unified Communications

Emergency Calling E911 Briefing

The FCC has passed new regulations that apply to all multi-line telephone systems (MLTS) for dispatching emergency help. These include both Kari's Law and the Ray Baum Act, which carry compliance deadlines starting January 2021. Engage WWT for this analyst-style briefing if you would like to better understand the requirements of the laws and solutions that can enhance your MLTS to bring your organization into compliance.
Briefing
• 2 hrs

Design

It's critical to understand the desired end-user experience of today's changing workforce. Seamless interoperability is key. Our Advanced Technology Center (ATC) includes more than 100 validated interoperability test beds, so you can see how different integrations work within your network architecture. We focus on experience and workloads to deliver multi-vendor solutions that provide the same end-user experience no matter the platform, location or endpoint.

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Meetings

Overview & Demo: Cisco Webex for Microsoft Teams Integration

This video will show the end user two different Webex Meetings integrations for Microsoft Teams. Those integrations are a chat bot and a dashboard tab. Microsoft Teams is the primary collaboration tool for Microsoft's O365 platform.
Video
• 4:36
• May 27, 2020

Foundation Lab

Unified Communications

Cisco Meraki Smart Camera and Environmental Sensors Lab

Welcome to the WWT ATC Cisco Meraki Smart Camera and Environmental Sensors Lab. This lab allows you to gain hands-on experience with the Cisco Meraki Smart Cameras and Sensors.
Foundations Lab
• 307 launches
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Unified Communications

Webex Calling Demo: Moving UC to the Cloud

Migrating from on-premises deployments to the cloud? Watch this demo of configuring the Cisco Webex Calling solution for mobile and desktop users.
Video
• 5:00
• Mar 31, 2020

Implement

Collaboration is not a product, it's an evolution of business and its technologies. We provide ongoing training for employees and IT, educational marketing communications and license management. 

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Hybrid Work

Cisco UC Migration and Collaboration Development Workshop

Workshop
• 4 hrs
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Meetings

Credit Reporting Agency: Training a Global Workforce

Multi-language blended learning program helps 17,000 users adopt Cisco Webex across 16 countries.
Case Study
• Dec 17, 2019
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Supply Chain and Integration Services

Simplified IT deployments that accelerate time to market, predict workflows and reduce costs.
Service

Operate

The importance of collaboration as part of an organization's digital transformation demands a flexible approach. Organizations can deploy different Unified Communications technologies in different ways —  on-premise, in the cloud or a hybrid of the two, each of which have their own set of benefits to drive productivity. We help you determine the right deployment model and how best to operate it.

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Meetings

How to Add Muscle to the Cisco Collaboration Flex Plan

A lifecycle approach to Cisco's latest licensing plan for collaboration technologies can help organizations realize the benefits of mixing cloud, UCaaS and on-prem deployments.
Article
• Sep 28, 2018
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Unified Communications

Cisco's UCM Cloud for Government Creates Secure Solution for Government Agencies

Cisco's UCM Cloud for Government (formerly HCS – G) through WWT makes cloud collaboration a reality for the public sector.
Article
• May 1, 2017
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Customer Success

Aligning technology tools, investment and consumption to help customers realize strategic outcomes and business goals.
Service
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Unified Communications

Technology Adoption: Do More Than Migrate Users, Transform Your Culture

Organizations are losing money every year on their technology investments by lack of optimal user utilization. A shift in how they think about their newly purchased tech can plug that drain of lost value, and as a direct result, something more valuable than new and improved technology might be gained.
Article
• Jun 5, 2023

Meet our experts

Jason Young

UC Practice Lead

Brandon Echele

Senior Practice Manager, Collaboration

Joe Berger

Area Vice President, Digital Experience

David Rosenblatt

Distinguished Solutions Architect- Digital Workspace

Tim Cappel

Technical Solutions Arch II

Rich Cawley

Technical Solutions Architect

Jeff Berg

BD Mgr, Digital & Customer Experience

Michael Jennings

Technical Solutions Architect

Joe Heron

Sr Consulting Systems Engineer

Kait Miller

Business Development Manager, Computer Vision

Dennis Heim

Tech Solutions Arch II, ATC

Get started today

Don't see what you're looking for or want to learn more?

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Select an Option

What's popular

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Contact Center Solutions

What is Google CCAI?

Looking for a flexible, cloud-based artificial intelligence solution to complement your Contact Center environment? Google CCAI might be for you.
Article
• Jun 26, 2023
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Unified Communications

What Is Direct Routing for Microsoft Teams?

With some (or all) of your workforce working from home, has the use of Microsoft Teams increased? Has this led to users wanting the ability to make or receive calls via Teams? In this article, we will cover what Direct Routing for Teams is, along with the features, requirements and architecture of this solution.
Article
• Mar 26, 2021

Foundation Lab

Unified Communications

Cisco Meraki Smart Camera and Environmental Sensors Lab

Welcome to the WWT ATC Cisco Meraki Smart Camera and Environmental Sensors Lab. This lab allows you to gain hands-on experience with the Cisco Meraki Smart Cameras and Sensors.
Foundations Lab
307 launches
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Unified Communications

What Is Unified Communications as a Service (UCaaS)?

Unified Communications as a Service enables collaboration, conferencing and messaging via the cloud. Discover how UCaaS reduces costs and enhances productivity.
Article
• Sep 5, 2023
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Unified Communications

5 Distance Learning Technology Must-Haves

As higher education institutions implement distance learning, they must ensure the right technology tools are in place to best support student learning. This article provides a glimpse into the impact of these tools and the top five categories to consider when getting started.
Article
• Oct 30, 2020

What's new

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Unified Communications

Meraki Smart Cameras for Physical Surveillance Briefing

Meraki Smart Cameras are easy to deploy, configure and manage. They provide reliable security and the ability for businesses to gain visibility and insight into employee behaviors and customers' traffic patterns, wait times and behaviors. In this briefing, WWT experts will talk through your use cases and determine if Cisco Meraki Smart Cameras are the right cloud-managed camera solution for your organization.
Briefing
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Employee Experience

Digital Workspace Envisioning Workshop - Strategy Accelerator

Workshop
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Hybrid Work

Poly's Voyager Free 60+ UC Headset is a Game-Changer in the Digital Workspace

Solve emerging workforce needs with headsets that combine commercial quality with consumer design. Poly's Voyager wireless headset series and the Poly Free 60+ offer flawless function, quality of sound, comfort and style, delivering an enterprise-quality, highly professional meeting experience.
Article
• Sep 8, 2023
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Unified Communications

Collaboration Cloud Calling

Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. With the rising popularity of cloud, nearly all aspects of Collaboration are now available in cloud as well as hybrid consumption models.
Learning Path
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Meetings

Making meetings easy with Logitech Tap Scheduler and Tap IP

Make meetings at the office easy with Tap Scheduler, a purpose-built scheduling panel, and Logitech Tap IP, a network-connected meeting room touch controller. Designed to be easy to use and simple to install, Tap Scheduler and Tap IP can be deployed at scale for meeting rooms of virtually any shape or size to help workers get the most out of being back in the office.
Video
• 0:30
Sep 6, 2023
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Unified Communications

What Is Unified Communications as a Service (UCaaS)?

Unified Communications as a Service enables collaboration, conferencing and messaging via the cloud. Discover how UCaaS reduces costs and enhances productivity.
Article
• Sep 5, 2023

Foundation Lab

Unified Communications

Cisco Meraki Smart Camera and Environmental Sensors Lab

Welcome to the WWT ATC Cisco Meraki Smart Camera and Environmental Sensors Lab. This lab allows you to gain hands-on experience with the Cisco Meraki Smart Cameras and Sensors.
Foundations Lab
307 launches
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Software Development

Mercy Virtual Creates Anytime Healthcare

Mercy Virtual partnered with WWT and Cisco to create a Virtual Care Center, reaching more patients in more places to provide care the moment it's needed.
Case Study
• Aug 7, 2023
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Unified Communications

Poly Lens Software Overview

Poly Lens is a cloud-based device management solution compatible with unified communications (UC) endpoints like Poly voice, video, and headset devices. It allows IT administrators and UC users to secure and manage the hardware ecosystem remotely. Device management at scale, insights that matter.
Video
• 1:21
Jul 31, 2023
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Unified Communications

Poly Voyager Free 60 Series Demo Video

See a demo of Poly's Voyager Free 60 earbuds and see how active noise canceling (ANC) works with Poly's advanced microphone design and audio processing technologies.
Video
• 0:57
Jul 25, 2023
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Contact Center Solutions

Cisco Webex Contact Center: The Agent Experience

Get a brief description of the new Webex Contact Center Agent Desktop. Contact us for a demonstration.
Video
• 2:16
Jul 12, 2023
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End-User Computing

Remote Learning Consultation

Educational organizations, in collaboration with state and local governments, are moving quickly to find solutions that can support new remote learning models. How can we enable instructors and students to achieve the best possible education, while keeping themselves safe? Determining the best approach to support the rapidly changing needs of education instructors can be a daunting task. WWT's experts help organizations understand available solutions, provide insight on which tools and strategies are most critical to success and accelerate clear paths to rapid procurement, deployment and adoption.
Briefing
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Contact Center Solutions

Webex Contact Center PSTN Options

Cisco released a new Webex Contact Center that includes a new set of calling delivery methods to meet business needs. This video briefly walks through the five options and key benefits.
Video
• 2:52
Jul 7, 2023
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Meetings

Employee Experience Meets IT Trust

Work, connect, and create from anywhere with solutions from Logitech. Designed for individuals. Perfected for enterprises. Trusted by IT departments.
Video
• 0:47
Jul 7, 2023
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Employee Experience

What Is Collaboration and Collaborative Workspace?

What does collaboration mean in the workplace, why it's important, and how to choose the best collaboration tools for your business.
Article
• Jul 6, 2023
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Unified Communications

Empower Employees With the Right Workspace Solutions to Support the New Logic of Work

The era of work from anywhere is here. Gone are the days spent battling traffic to sit in an office from 9-5. As the workforce spends more time working from home, employees need tools to enhance their everyday collaboration and productivity.
Article
• Jul 5, 2023
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Hybrid Work

4 Ways to Empower Remote Workers

Keep remote workers engaged and productive with the right technology tools and strategies.
Article
• Jun 28, 2023
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Contact Center Solutions

Is Your Contact Center Ready for AI?

Many organizations have adopted artificial intelligence platforms for their contact centers to help improve the customer and agent experience. This article explores the top 10 things to consider before, during and after implementing Google's Contact Center AI (CCAI) solution.
Article
• Jun 26, 2023
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Contact Center Solutions

What is Google CCAI?

Looking for a flexible, cloud-based artificial intelligence solution to complement your Contact Center environment? Google CCAI might be for you.
Article
• Jun 26, 2023
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Internet of Things (IoT)

Safe Return to Work/School Workshop

COVID changed the world we live in. Explore practical solutions and technologies that can safely return your organization to the workspace. Learn about solutions that can be leveraged forward to support your workspace and learning spaces of the future.
Workshop

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

What's related

Digital Workspace Cisco Meetings Hybrid Work Employee Experience Microsoft
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