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Empowering employees in a hybrid work model
In today's dynamic work environment, hybrid work has risen to the top as the preferred choice for employees globally. This fusion of remote and on-site work empowers employees to work from any location while maintaining regular face-to-face interactions. When implemented correctly and optimized with AI, hybrid work can support diverse work styles; improve the digital employee experience (DEX); promote employee productivity, collaboration and well-being; and enable your employees and business to thrive.
Employee Experience
Digital Workspace Priorities for 2025
Retain Your Hybrid Workforce with an Evolving Approach to Collaboration
Ready or Not, Gen Z is Transforming the Workplace
Benefits of a hybrid work model
Increased productivity
Empower employees to be productive from anywhere.
Increased job satisfaction
Provide better work-life balance and seamless EX.
Better retention
Keep employees happy with greater flexibility.
Attract top talent
Expand talent pools with borderless recruiting.
Cost efficiency
Save costs on office space, recruitment and training.
Business continuity and agility
Seamlessly pivot and adapt in the face of disruptions and evolving market demands.
Understanding your hybrid workforce with dynamic personas
The type of hybrid work schedule that is best suited for your organization depends on several factors and may vary across departments. What is the nature of your employees' work? What are their preferences and requirements when it comes to technology? Who do they collaborate with, and how?
We help you answer these questions and more to determine the right balance of on-site and remote work by developing dynamic personas (groupings of end users that share common characteristics, services and/or requirements). Learn more about our dynamic persona modeling methodology by exploring the resources below.
How Dynamic Persona Modeling Enables Digital Transformation
The Importance of Dynamic Personas in your Hybrid Work Strategy
Global Power Leader Uses Dynamic Personas to Shape Digital Workspace Strategy and Improve Employee Experience
Dynamic Persona Assessment
The impact of hybrid work solutions on EX and CX
Hybrid work is an important component of an organization's overall employee experience (EX). When employees are empowered to do their best work with seamless digital experiences, AI tools and the right amount of flexibility, it can lead to improved company culture and a better customer experience (CX). When they're not, it can hinder high-performance teamwork, collaboration, innovation, and the ability to deliver new products and services, stunting digital transformation initiatives and adversely impacting CX, including customer engagement and loyalty. It's important for leaders to emphasize both EX and CX equally.
How Do You Balance Employee and Customer Experience? | Research
The 'Golden Opportunity' at the Intersection of Employee and Customer Experience | WWT Experts
Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration
Customer Experience
Challenges of the hybrid office
From maintaining effective communication and collaboration to creating an inclusive environment, transitioning to a hybrid office presents significant challenges and considerations. Understanding these challenges and implementing appropriate strategies is crucial for successfully adopting a hybrid work model.
Tools such as video conferencing platforms, instant messaging apps, metaverse-style platforms, AI-powered assistants and intelligent cameras can help bridge the gap between remote and on-site employees. Explore the resources below to learn more.
Preventing Proximity Bias in the Hybrid Workplace
Reimagining Spaces for "Meeting Equality" with Poly and Microsoft
Effective Collaboration Requires More Than Purchasing a Set of Tools
How to Create Seamless Meeting Experiences through Interoperability
Designing your hybrid office
Achieving an optimal office design requires deep expertise in various hybrid workplace technologies, including space management, videoconferencing, calling, digital experience monitoring that leverages AI and automation, digital signage, modern device management, identity and access management, networking, and more. We have decades of experience testing, integrating and implementing complex hybrid workplace solutions to deliver fresh experiences for employees. Learn what it takes to create a best-in-class hybrid workplace.
4 Success Factors for a Hybrid Workforce Model
Digital Experience Monitoring
Office Hoteling: A Key Component of a Hybrid Work Strategy
Hybrid Work Technologies
The types of hybrid work models
Hybrid work schedules offer flexibility, allowing employees to divide their time between working remotely and at the office. The main types of hybrid work schedules include:
- Split-week schedule: An organization assigns specific days of the week for employees to work on-site and other days for remote work. For example, Mondays and Wednesdays are in-office days, while Tuesdays, Thursdays and Fridays are remote work days.
- Rotating schedule: Similar to the split-week schedule, organizations assign employees with on-site and remote weeks. Employees spend one week working from the office and the next week working remotely, repeating this cycle.
- Flextime schedule: This model offers maximum flexibility by allowing employees to set their own working hours. Clear communication and time management skills are essential for effective collaboration.
We created our hybrid work spectrum to help organizations visualize their balance between a remote and onsite workforce. This ratio shapes the requirements and priorities for technology acquisition, tool rationalization and budget allocation.
Our independent perspective on hybrid work solutions
Microsoft Teams
Zoom Video Communications
HP Poly
Appspace
Omnissa Workspace ONE
Citrix
ServiceNow, Inc.
Hybrid work services
Hybrid work is complex. You need a partner who can bring clarity to your hybrid work plans and help you make the right technology decisions faster. We can help.
With more than 30 years of experience partnering with leading technology manufacturers, cloud providers and Fortune 1000 companies, along with our own experience creating an award-winning company culture, we know the ins and outs of successful hybrid work models. Our Digital Workspace practice combines strategy and execution to help organizations empower employees, boost productivity, attract and retain top talent, and realize a brighter future where everyone thrives. Get started today by requesting a briefing, workshop or assessment or view all services here.
Hybrid Work Briefing
Hybrid Work Envisioning Workshop
Dynamic Persona Assessment
Active Directory Strategy Accelerator