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The value of the digital employee experience
Employee experience has always been shaped by culture, technology and the workplace, but AI is raising the bar on all three. Employees already use AI assistants and agentic tools in their daily lives, and they now expect the same at work: intelligent workflows, frictionless access to applications and data, device choice and flexible hybrid environments. Organizations that meet this moment — embedding AI across the digital workspace while investing in culture and the physical environment — are the ones that attract, retain and empower the best people.
Digital Workspace Priorities for 2026
A roadmap for improving the digital employee experience in the AI age
Top Digital Experience Monitoring Solutions for Employee Experience
Our experts have evaluated, tested and deployed eight leading DEM solutions in our Advanced Technology Center to provide insights into key strengths, capabilities and ideal use cases.
Digital Workspace Maturity Model
The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce, scale AI across the enterprise and improve the digital employee experience.
Building an AI-First Workforce: A Guide for C-Suite Leaders
This guide helps enterprise leaders turn AI investments into real workforce impact. Learn how to embed AI into daily work, close adoption gaps, and lead the cultural, operational and governance shifts required to scale Workforce AI across the organization.
Benefits of a fresh digital workspace
Improved employee satisfaction
Create a strong workplace culture that keeps employees happy
Increased productivity
Equip employees with AI-powered tools and agentic workflows that get more done, faster
Faster innovation
Pair human creativity with AI to accelerate transformation and stay ahead
Accelerated AI adoption
Build the trust, tools and change management foundation that moves AI from isolated pilots to enterprise-wide impact
Attract and retain top talent
Hire the best candidates and make them want to stay
Improved customer experience
Empower employees to better serve customers
Provide a sense of belonging
Foster diversity, equity and inclusion with office, remote and frontline workers
How do you empower employees in a hybrid work model?
Organizations that exceed employee expectations use real data to inform flexible work policies; provide equitable experiences for office, remote and frontline workers; and maintain secure, reliable access to applications on any device, anywhere.
Hybrid Work
A flexible hybrid work model supports employees at home, in the office and everywhere in between.
Digital Experience Monitoring
Shift from being reactive to proactive with solutions that combine real-time analytics, employee sentiment data and automated remediation for improved EX.
The impact of digital employee experience on customer experience
Employee experience and customer experience are closely connected, so it's important for leaders to advance both in tandem. When organizations deliver on seamless EX — equipping teams with AI-powered tools, flexible hybrid access and the right devices — employees are empowered to innovate, collaborate and deliver better CX. When they don't, it shows up in attrition, stalled transformation and eroding customer loyalty.
Digital Employee Experience 101: What Is DEX and Why Is It Important?
Learn what the digital employee experience is, why it's important and steps for getting started.
The CX Blind Spot: Why Technology Leaders Must Fix EX First
Unlock lasting customer impact by starting with employees.
Invisible AI: What AI Leaders Can Learn from IHG Hotels & Resorts' AI Strategy
At IHG Hotels & Resorts, AI is being applied with a clear principle: make the employee more effective so the customer experience feels more human. That approach, according to IHG CTO Jolie Fleming, who joined us in our latest episode of the AI Proving Ground Podcast, offers a useful model for any leader trying to scale AI adoption without losing trust, control or business focus.
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Digital workspace topics
Dig deeper into employee experience by exploring these focus areas.
AI Assistants and Agents
AI assistants automate tasks, provide information, and enhance productivity by leveraging AI technologies such as natural language processing (NLP) and machine learning (ML) to understand and respond to user queries effectively. These specialized software entities can perform specific tasks autonomously, interact through various interfaces, adapt to user preferences and continuously learn from interactions. By integrating with existing systems and data sources, AI Agents streamline workflows, reduce manual effort and deliver actionable insights, making them invaluable tools in both personal and professional settings
Contact Center Solutions
Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.
Digital Experience Monitoring
Shift from being reactive to proactive with solutions that combine real-time analytics, employee sentiment data and automated remediation for improved EX.
Workforce AI
Workforce AI enhances employee workflows and increases productivity by automating tasks, providing insights and analysis, creating and recommending content, and improving communication and collaboration with colleagues.
End-User Computing
Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.
Hybrid Work
A flexible hybrid work model supports employees at home, in the office and everywhere in between.
Digital workspace technologies
There are hundreds of digital workspace technologies on the market today that can help organizations remove digital friction, streamline management and satisfy employees. Our experts can help you simplify and rationalize your existing environment, then determine which solution will best meet the needs of your workforce. In many cases, the following digital workspace technologies are a good place to start.
Cognition
Cognition provides an enterprise ready AI software engineering platform that helps organizations boost developer productivity, reduce technical debt, and accelerate innovation. By delivering industry leading synchronous and asynchronous agents, Cognition offers agentic systems that plan, write, and test code across the development lifecycle, Cognition enables teams to ship faster and build with confidence.
Glean
Glean aims to harness the power of artificial intelligence to help organizations unlock actionable insights from their data, driving smarter decision-making and empowering teams to be more efficient.
HP Poly
Poly develops video, voice and collaboration technology to help solve the dilemma of work from anywhere on any platform.
Microsoft 365 Copilot
Microsoft 365 Copilot uses the combined power of large language models (LLMs) and your business data within Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet.
Microsoft Teams
Microsoft Unified Communications for Calling, IM/P and Conferencing.
Omnissa Workspace ONE
Omnissa Workspace ONE is the most comprehensive modern management tool in the industry, providing unparalleled levels of automation, self service, user privacy and intrinsic security while enabling organizations to manage costs of endpoint diversity.
ServiceNow, Inc.
ServiceNow is a cloud computing company focused on designing, building and managing IT automation for digital workflows in enterprise operations.
Webex
The world's most popular way to meet - With anyone, anywhere, from any device!
Our work transforming the digital employee experience
Explore our case studies to learn how we help customers evaluate, test, implement and adopt technologies to deliver fresh digital employee experiences.
Secure Disciplined Cloud Modernization for State Government Communications
WWT migrated a state government from on‑premises CUCM to Webex Calling Dedicated Instance in under six months, achieving secure cloud calling with zero business‑hours disruption.
Jack in the Box's Associate Experience Transformation
Learn how Jack in the Box empowered associates by implementing a more intuitive point-of-sale system that allows for faster training, onboarding and customer service.
Clayco: Reimagining the Workplace to Build a Culture of Collaboration
Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.
Streamlining Healthcare Operations with Glean and WWT
Discover how a global healthcare provider enhanced efficiency, security, and innovation by implementing Glean's Work AI Platform across its enterprise, setting a new standard for operational excellence.
Digital workplace services
From strategy to execution, we offer a comprehensive portfolio of digital workspace services. Get started today by requesting a digital employee experience briefing to review the current EX landscape and key considerations. If you're ready to develop your strategy, our assessment is a great way to align business, HR and IT stakeholders.
Dynamic Persona Assessment
An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time.
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When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount.
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Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Workforce AI Briefing
Workforce AI refers to the use of artificial intelligence technologies to enhance and optimize various aspects of the workforce. This can include automating tasks, improving decision-making, supporting employee training, and enabling better collaboration. It may also involve AI-powered tools for recruitment, performance management, and employee engagement. By leveraging AI, organizations can improve efficiency, productivity, and employee experience, while allowing human workers to focus on more strategic, creative, and high-value activities.
Digital Workspace Envisioning - Strategy Accelerator Workshop
Join forces to revolutionize employee experience by aligning digital strategies with organizational growth. This workshop empowers leaders to prioritize objectives, explore solutions, and craft strategic deliverables. Ideal for digital workspace leaders, CIOs, and transformation champions, it offers a roadmap to connect employee experience with business success.
Observability and AIOps Briefing
The increasing volume and velocity of data being generated in enterprise organizations is overwhelming. It creates massive complexity within IT environments and accelerates the demand for proactive and predictive IT operations. In this briefing, you'll learn how to achieve advanced operational intelligence to help streamline IT operations and improve the end-user experience.