The value of the digital employee experience

Employee experience includes several factors related to culture, technology and the workplace that shape how employees feel about their company. These factors can include traditional components such as the physical environment, benefits, and relationships between managers and employees, as well as digital workspace elements like easy access to applications, data and AI tools; device choice; hybrid work; and streamlined workflows Delivering a best-in-class employee experience requires organizations to excel in both areas and exceed employee expectations.

Digital Workspace Maturity Model

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce, scale AI across the enterprise and improve the digital employee experience.
WWT Research
•Mar 14, 2025

Empower Employees and IT Teams with Modern Device Management

Learn how WWT brings business and technology together to empower employees, streamline end-user computing (EUC) and unified endpoint management (UEM). Accelerate innovation so that IT staff, your end users and the business thrive.
eBook
•May 15, 2025

Transform your Digital Workspace with WWT

Learn how WWT elevates employee experience with collaborative and seamless workplace technology that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.
Playlist
•5 videos
Sep 10, 2025

Enterprise AI Adoption: How Workforce AI Is Changing the Future of Work

Organizations are racing to unlock the potential of workforce AI, but only a few have cracked adoption at scale. In this episode of the AI Proving Ground Podcast, VP of Digital Experiences Joe Berger and workforce AI expert Kait Miller break down why AI pilots stall, how to move from pockets of success to enterprise-wide impact and why employees often trust consumer AI more than company-approved tools. Kait and Joe explore the hidden gap between employee adoption and enterprise rollout, address the build vs. buy conundrum and walk through a real-world case study at WWT that slashed days of work into hours and generated new revenue.
Video
•49:24
Aug 26, 2025

 Benefits of a fresh digital workspace

Attract and retain top talent

Hire the best candidates and make them want to stay 

Improved employee satisfaction

Create a strong workplace culture that keeps employees happy

Increased productivity

Equip employees with the tools they need when they need them

Faster innovation

Maintain an accelerate pace of innovation and transformation

Provide a sense of belonging

Foster diversity, equity and inclusion with office, remote and frontline workers

Improved customer experience

Empower employees to better serve customers

How do you empower employees in a hybrid work model?

Hybrid work is a crucial element of an organization's employee experience. When organizations achieve the right balance between on-site and remote workforces and ensure secure access to applications on any device, it can enhance employee engagement and satisfaction, company culture, and customer experience.

Hybrid Work

A flexible hybrid work model supports employees at home, in the office and everywhere in between.
Topic

 The impact of digital employee experience on customer experience

The impact of an organization's employee experience extends beyond its workforce. Because employee experience and customer experience are closely connected, it's important for leaders to advance both EX and CX in tandem.

When employees are provided the right tools, processes and technologies to work seamlessly, efficiently and effectively in their jobs, they're empowered to collaborate and innovate, deliver better customer experiences and support. When they're not, it can stunt digital transformations and adversely impact customer engagement and loyalty. 

Digital Employee Experience 101: What Is DEX and Why Is It Important?

Learn what the digital employee experience is, why it's important, and steps for getting started.
Article
•Aug 9, 2024

How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success

How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.
Video
•44:35
Feb 4, 2025

Driving Value with AI in Every Contact Center

AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Video
•38:45
Aug 28, 2025

Jack in the Box's Associate Experience Transformation

Learn how Jack in the Box empowered associates by implementing a more intuitive point-of-sale system that allows for faster training, onboarding and customer service.
Video
•1:18
Jun 30, 2025

 Digital workspace topics

Dig deeper into employee experience by exploring these focus areas.

Workforce AI

Workforce AI enhances employee workflows and increases productivity by automating tasks, providing insights and analysis, creating and recommending content, and improving communication and collaboration with colleagues.

Digital Experience Monitoring

Shift from being reactive to proactive with solutions that combine real-time analytics, employee sentiment data and automated remediation for improved EX.

End-User Computing

Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.

Hybrid Work

A flexible hybrid work model supports employees at home, in the office and everywhere in between.

Meetings

Make meetings easy to schedule, join, use and manage while fostering high-performing teams.

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

Digital workspace technologies

There are hundreds of digital workspace technologies on the market today that can help organizations remove digital friction, streamline management and satisfy employees. Our experts can help you simplify and rationalize your existing environment, then determine which solution will best meet the needs of your workforce. In many cases, the following digital workspace technologies are a good place to start.

Webex

The world's most popular way to meet - With anyone, anywhere, from any device!
Product

Microsoft Teams

Microsoft Unified Communications for Calling, IM/P and Conferencing.
Product

Zoom Video Communications

Zoom Video Communications provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education and social relations.
Partner

HP Poly

Poly develops video, voice and collaboration technology to help solve the dilemma of work from anywhere on any platform.
Partner

Omnissa Workspace ONE

Omnissa Workspace ONE is the most comprehensive modern management tool in the industry, providing unparalleled levels of automation, self service, user privacy and intrinsic security while enabling organizations to manage costs of endpoint diversity.
Product

Appspace

Appspace develops digital signs, room scheduling, kiosks and more in a single, unified platform.
Partner

Citrix

Citrix Systems's software enables networked PCs and wireless devices to remotely access applications from a central server. Citrix also offers software for load balancing, application development, and resource management, as well as products for creating virtual private networks.
Partner

ServiceNow, Inc.

ServiceNow is a cloud computing company focused on designing, building and managing IT automation for digital workflows in enterprise operations.
Partner

 Our work transforming the digital employee experience

Explore our case studies to learn how we help customers evaluate, test, implement and adopt technologies to deliver fresh digital employee experiences. 

Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth

Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Case Study

Global Power Leader Uses Dynamic Personas to Shape Digital Workspace Strategy and Improve Employee Experience

WWT helped the company identify the technology needs of its many different types of workers, furthering a positive employee experience and user-centric IT operating model.
Case Study

Healthcare Organization Increases Remote and Onsite Collaboration with Next-Gen Meeting Rooms

Feature-rich meeting room solutions deliver consistency across room types and geographies and empower employees with meeting equity.
Case Study

Clayco: Reimagining the Workplace to Build a Culture of Collaboration

Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.
Case Study

 Digital workplace services

Improving the employee experience requires a focus on three key components: people, process and technology. Whether your organization is struggling in one of these areas or all three, we can help. 

From strategy to execution, we offer a comprehensive portfolio of digital workspace services. Explore all services or get started today by requesting a digital employee experience briefing,  dynamic persona assessment or AI productivity strategy accelerator. In the briefing, we review the current state of the employee experience and key considerations for developing a holistic strategy. If you're ready to develop a strategy, our assessment is a great way to align business, HR and IT stakeholders.  

Dynamic Persona Assessment

An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Assessment

Workforce AI Briefing

Workforce AI refers to the use of artificial intelligence technologies to enhance and optimize various aspects of the workforce. This can include automating tasks, improving decision-making, supporting employee training, and enabling better collaboration. It may also involve AI-powered tools for recruitment, performance management, and employee engagement. By leveraging AI, organizations can improve efficiency, productivity, and employee experience, while allowing human workers to focus on more strategic, creative, and high-value activities.
Briefing

Digital Workspace Envisioning - Strategy Accelerator Workshop

Join forces to revolutionize employee experience by aligning digital strategies with organizational growth. This workshop empowers leaders to prioritize objectives, explore solutions, and craft strategic deliverables. Ideal for digital workspace leaders, CIOs, and transformation champions, it offers a roadmap to connect employee experience with business success.
Workshop
•3 hrs

Observability and AIOps Briefing

The increasing volume and velocity of data being generated in enterprise organizations is overwhelming. It creates massive complexity within IT environments and accelerates the demand for proactive and predictive IT operations. In this briefing, you'll learn how to achieve advanced operational intelligence to help streamline IT operations and improve the end-user experience.
Briefing
•1 hr