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Our Digital Workspace services
Our comprehensive services portfolio is designed to help at every stage of your journey to digital transformation.
Briefings
Learn the basics from an expert
Remote Learning Consultation
Educational organizations, in collaboration with state and local governments, are moving quickly to find solutions that can support new remote learning models. How can we enable instructors and students to achieve the best possible education, while keeping themselves safe? Determining the best approach to support the rapidly changing needs of education instructors can be a daunting task. WWT's experts help organizations understand available solutions, provide insight on which tools and strategies are most critical to success and accelerate clear paths to rapid procurement, deployment and adoption.
Modern Device Management (MDM) Briefing
For years, IT issued a single PC or laptop to users as their only approved device for work. Today, users are not only demanding a choice of endpoint device, they are using multiple device types to do their jobs. These demands come across all levels of an organization, from task workers to the C-suite. Meeting these demands places an ever-growing burden on IT to empower users while maintaining corporate security standards. Modern Device Management (MDM) technologies enable IT to manage multiple device types with a consistent set of tools, ensuring consistent security while providing flexibility and a high quality user experience.
State of End-User Computing Landscape
The technology and expectations of end users is rapidly changing in today's End-User Computing (EUC) market. Organizations are faced with continuous technology refreshes and changing architectures, along with pressure to reduce cost, effort and complexity. The requirements to improve not only the technology side but to improve the user experience has created a nexus event to fundamentally evaluate many legacy technologies and processes. Evaluating these technology impacts in a rapid and thorough process is a daunting task where having a trusted partner can speed up the process and help provide a proven roadmap.
Windows Modern Management Briefing
Microsoft designed the Windows 10 and Windows 11 architecture to enable managing the OS in new dynamic ways. This strategic shift provides the ability to fully manage Win10 devices similarly to mobile devices, reducing the reliance on traditional on-premises IT management infrastructure and extending management to devices regardless of location. The ability to manage Win10 devices without requiring LAN connectivity enables IT to ensure security and functionality while empowering users to work when, where, and how they are the most productive.
Workshops
Create actionable project deliverables
Workforce AI Studio Engagement
This engagement is ideal for organizations seeking a rapid, expert-led approach to defining and prioritizing AI opportunities that are tailored to their unique workforce and business needs.
Digital Workspace Envisioning - Strategy Accelerator Workshop
Join forces to revolutionize employee experience by aligning digital strategies with organizational growth. This workshop empowers leaders to prioritize objectives, explore solutions, and craft strategic deliverables. Ideal for digital workspace leaders, CIOs, and transformation champions, it offers a roadmap to connect employee experience with business success.
Cloud Contact Center Migration Workshop
The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.
Assessments
Review and evaluate your current-state capabilities
Contact Center Artificial Intelligence Assessment
WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Dynamic Persona Assessment
An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time.
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When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount.
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Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Microsoft Copilot for M365 Strategy Accelerator
Infusing AI into workflows with Copilot for M365 is the new standard for boosting workforce effectiveness & productivity. What is your organization doing about it? It's time to activate your workforce AI strategy with WWT's Copilot for M365 Strategy Accelerator. This assessment prepares your organization with a strategy and roadmap to adopt cutting-edge AI productivity tools across Microsoft's M365 suite.
Contact Center Migration Assessment
The Contact Center Migration Assessment is a comprehensive consulting engagement designed to help organizations prepare for the adoption of their new Contact Center Platform. The objective of this assessment is to identify and validate all relevant business requirements, and operational processes associated with the organization's contact center operations. By comparing the identified functionality with the platform's delivery approach, this assessment will provide all the necessary business, functional, and operational requirements to deliver the desired functionality. Upon completion, this assessment will facilitate a seamless transition to the implementation team, ensuring a smooth handover.
Those challenges include:
Assuring the new platform's implementation is delivered on time with all the requested and required features.
What function and feature gaps are obstacles to achieving expectations?
Assuring your organization's cloud adoption strategy in line with the needs of your customers and employees when it comes to engagement?
Trainings
Upskill faster with expert guidance
Omnissa Workspace ONE Training: Skills for Admins
This three-day, hands-on training is custom built by WWT to gives you the skills to manage Omnissa Workspace One Unified Endpoint Management and Workspace One Access, formerly VMware, to provide device management and application delivery capabilities. This workshop offers skills in configuring, managing and securing end user devices and providing application access via a universal portal for web, virtual and installable. This workshop is delivered via a combination of lecture and hands-on labs using WWT's Advanced Technology Center (ATC). You will learn how to manage end user devices, how to manage access and security of SaaS based, Installable and Virtual Application.
VMware Horizon Training for Admin
This two-day, hands-on training is custom built by WWT to gives you the skills to deliver virtual desktops and applications through a virtual desktop infrastructure. This training offers skills in installing, configuring, and managing VMware Horizon through a combination of lecture and hands-on labs using WWT's Advanced Technology Center (ATC). You will learn how to build and manage pools of virtual machines, how to manage access and security of VDI desktops and how to provide a customized desktop environment to end users.
Application Virtualization Training Using VMware Horizon
This one-day, hands-on training builds your skills in virtualized application management using VMware technologies. You will learn how to deliver applications to cloud, physical and virtual desktops in seconds and at scale. You will gain skills in managing application lifecycles from installation to update and replacement. You will learn how to use environment management solutions to provide personalization and dynamic policy configuration across virtual, physical and cloud-based environments to simplify end-user profile management.
VMware Horizon Cloud on Azure Training: Skills for Admins
This three-day, hands-on training is custom built by WWT to gives you the skills to deliver virtual desktops and applications through an Azure based VMware Horizon Cloud infrastructure. This training offers skills in managing VMware Horizon Cloud on Azure via the Horizon Cloud Administration Console and Microsoft Azure portal through a combination of lecture and hands-on labs using WWT's Advanced Technology Center (ATC). You will learn how to build and manage pools of virtual machines images, how to manage access and security of VDI desktops and how to provide a customized desktop environment to end users.