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Our Digital Workspace services
Our comprehensive services portfolio is designed to help at every stage of your journey to digital transformation.
Briefings
Learn the basics from an expert
Synergy Sky Connect Demo: Microsoft Teams Interop
Being flexible is one of the most important aspects of video conferencing. Customers are consistently looking for tools that allow them to be agnostic for years to come with their purchases of equipment. Synergy Join is a software tool that gives complete flexibility to IT organizations and allows their decision on conferencing platform and equipment to not be mutually exclusive. Synergy lets Poly and Cisco endpoints join virtually any conference platform with one easy button to join directly from the touch device.
Video Conferencing - Next Gen Meetings
Meetings are an integral part of how we do business, where decisions are discussed and made. The most important aspects of meetings are how simple it is to schedule and join, and how engaged each participant is, whether remote or in person. WWT's Next Gen Meetings briefing is a two- to four-hour session and focused on current technologies and the considerations for enhancing collaborative meetings across your enterprise.
Synergy SKY Platform Overview
Organizations across the board will at one time or another must deal with interoperability issues. The number of different endpoints as well as different platforms is sometimes overwhelming. Whether it's different lines of business wanting different platforms or the acquisition of a new company, IT organizations must be prepared to manage multiple vendors seamlessly. Synergy SKY is a vendor agnostic collaboration integration toolset that allows any company to streamline their collaboration experience.
Pexip Cloud Video Interop (CVI) for Microsoft Teams Demo
Not all platforms are created equal. As the usage of Microsoft Teams meetings grows, the need to integrate with existing conference room endpoints is a must. Pexip CVI for Microsoft Teams delivers an easy to setup, powerful way to utilize your existing video endpoints (Cisco, Poly and Lifesize) within the Microsoft Teams platform.
Workshops
Create actionable project deliverables
Digital Employee Experience (DEX) Strategy Accelerator Workshop
The shift to hybrid work has transformed how employees engage with technology, collaborate with colleagues and navigate their work tasks. To harness the full potential of this shift, organizations must understand and optimize the digital employee experience. In this workshop, you'll learn valuable insights, methodologies, data-driven approaches and practical tools to kick-start your digital employee experience (DEX) strategy and align your stakeholders.
Assessments
Review and evaluate your current-state capabilities
Contact Center Artificial Intelligence Assessment
WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Dynamic Persona Assessment
An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time.
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When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount.
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Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Microsoft Copilot for M365 Strategy Accelerator
Infusing AI into workflows with Copilot for M365 is the new standard for boosting workforce effectiveness & productivity. What is your organization doing about it? It's time to activate your workforce AI strategy with WWT's Copilot for M365 Strategy Accelerator. This assessment prepares your organization with a strategy and roadmap to adopt cutting-edge AI productivity tools across Microsoft's M365 suite.
Contact Center Migration Assessment
The Contact Center Migration Assessment is a comprehensive consulting engagement designed to help organizations prepare for the adoption of their new Contact Center Platform. The objective of this assessment is to identify and validate all relevant business requirements, and operational processes associated with the organization's contact center operations. By comparing the identified functionality with the platform's delivery approach, this assessment will provide all the necessary business, functional, and operational requirements to deliver the desired functionality. Upon completion, this assessment will facilitate a seamless transition to the implementation team, ensuring a smooth handover.
Those challenges include:
Assuring the new platform's implementation is delivered on time with all the requested and required features.
What function and feature gaps are obstacles to achieving expectations?
Assuring your organization's cloud adoption strategy in line with the needs of your customers and employees when it comes to engagement?
Trainings
Upskill faster with expert guidance
Omnissa Workspace ONE Training: Skills for Admins
This three-day, hands-on training is custom built by WWT to gives you the skills to manage Omnissa Workspace One Unified Endpoint Management and Workspace One Access, formerly VMware, to provide device management and application delivery capabilities. This workshop offers skills in configuring, managing and securing end user devices and providing application access via a universal portal for web, virtual and installable. This workshop is delivered via a combination of lecture and hands-on labs using WWT's Advanced Technology Center (ATC). You will learn how to manage end user devices, how to manage access and security of SaaS based, Installable and Virtual Application.
VMware Horizon Training for Admin
This two-day, hands-on training is custom built by WWT to gives you the skills to deliver virtual desktops and applications through a virtual desktop infrastructure. This training offers skills in installing, configuring, and managing VMware Horizon through a combination of lecture and hands-on labs using WWT's Advanced Technology Center (ATC). You will learn how to build and manage pools of virtual machines, how to manage access and security of VDI desktops and how to provide a customized desktop environment to end users.
Application Virtualization Training Using VMware Horizon
This one-day, hands-on training builds your skills in virtualized application management using VMware technologies. You will learn how to deliver applications to cloud, physical and virtual desktops in seconds and at scale. You will gain skills in managing application lifecycles from installation to update and replacement. You will learn how to use environment management solutions to provide personalization and dynamic policy configuration across virtual, physical and cloud-based environments to simplify end-user profile management.
VMware Horizon Cloud on Azure Training: Skills for Admins
This three-day, hands-on training is custom built by WWT to gives you the skills to deliver virtual desktops and applications through an Azure based VMware Horizon Cloud infrastructure. This training offers skills in managing VMware Horizon Cloud on Azure via the Horizon Cloud Administration Console and Microsoft Azure portal through a combination of lecture and hands-on labs using WWT's Advanced Technology Center (ATC). You will learn how to build and manage pools of virtual machines images, how to manage access and security of VDI desktops and how to provide a customized desktop environment to end users.