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Briefings
Learn the basics from an expert
Cisco Cloud Video Interop (CVI) for Microsoft Teams Demo
Not all platforms are created equal. As the usage of Microsoft Teams meetings grows the need to integrate with existing conference room endpoints is a must. Cisco Webex CVI for Microsoft Teams delivers an easy to setup and powerful way to utilize your existing standards based video endpoints (Cisco, Poly and Lifesize) within the Microsoft Teams platform.
Pexip Cloud Video Interop (CVI) for Microsoft Teams Demo
Not all platforms are created equal. As the usage of Microsoft Teams meetings grows, the need to integrate with existing conference room endpoints is a must. Pexip CVI for Microsoft Teams delivers an easy to setup, powerful way to utilize your existing video endpoints (Cisco, Poly and Lifesize) within the Microsoft Teams platform.
Poly RealConnect Cloud Video Interop (CVI) for Microsoft Teams Demo
Not all platforms are created equal. As the usage of Microsoft Teams meetings grows, the need to integrate with existing conference room endpoints is a must. Poly RealConnect CVI for Microsoft Teams delivers an easy to setup, powerful way to utilize your existing video endpoints (Poly, Cisco and Lifesize) within the Microsoft Teams platform.
Hybrid Work Briefing
Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a key component of their reopening plans. Yet, few leaders have a clear strategy in place to support a hybrid workforce. That's why WWT developed our Hybrid Work Spectrum, a tool that helps organizations visualize their balance between on-site and remote workers so they can determine their requirements and priorities for safety preparedness, technology acquisition and budget allocation. This briefing is designed to help organizations understand where they land on the Hybrid Work Spectrum and provide guidance on what's needed to successfully transition to long-term flexible working.
Workshops
Create actionable project deliverables
Microsoft Teams Voice and Interoperability Workshop
This workshop is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams. Topics will include Direct Routing through Ribbon, AudioCodes, Cisco CUBE and Intrado PSTN. Interoperability with Cisco CUCM/Webex along with video endpoint interoperability enabled via Cloud Video Interop (CVI) with Poly, Pexip and Cisco CVI will also be covered.
Lean UX Workshop (Virtual)
"I have a product idea, and I want to
make sure I build the right thing."
Lean UX Workshops kickstart successful solutions. In the workshop you'll refine your vision, discover your audience, identify customer motivations and generate a shared understanding across stakeholders.
Hybrid Work Envisioning Workshop
With the growing number of employees who require a seamless transition between working in-office and at home, organizations must shift to a new model that can adequately support the hybrid-office workweek. Taking into account the networking and security challenges that arise within fully remote or fully in-office working models, a specific set of collaboration tools and workflows are also needed to provide hybrid-office employees with the best possible experience. This workshop is designed to help your organization build a plan to achieve your goals for a productive and secure hybrid-office business model.
End User Computing Roadmap Workshop
In WWT’s End-User Computing workshop we evaluate your EUC environment, align priorities and reduce the complexity of vendor selection. The outcome is a strategic roadmap.
Assessments
Review and evaluate your current-state capabilities
VMware Workspace ONE/Horizon Assessment
WWT’s VMware Workspace ONE and Horizon Assessment is designed to help organizations assess their Digital Workspace End-User Computing (EUC) environment and to create a roadmap to achieve higher end user satisfaction, lower costs and improved security.
Our experienced technical architects will work collaboratively with your organization's teams to understand the unique aspects that drive your business and create the a plan to successfully architect, implement and migrate to VMware Workspace ONE and Horizon.
Dynamic Persona Assessment
An organization’s people — its end users — are at the center of every process and digital transformation. So it’s crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time.
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As organizations pivot towards employee-centric services, the need to empower end users with the right technology tools and provide measurable business value is paramount.
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Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Contact Center Strategic Platform Assessment
The Contact Center Strategic Platform Assessment is an in-depth consulting engagement to gauge a customer’s readiness to upgrade/enhance their contact center solution to meet their strategic and operational objectives. This solution may, for example, include migration to the cloud, upgrading their premise solution, or enhancing their current solution. It will answer the questions:
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<li>What is the right strategic, target platform for your Contact Center(s)?</li>
<li>If cloud, what type of cloud platform is best aligned with your requirements?</li>
<li>If not, what are your other platform options to meet your strategic requirements?</li>
</ul><br>
<i>Contact Center and IT leadership are focused more today than ever on modernizing and improving their customer experience. According to Gartner, Contact Center’s top priorities in 2020 are: 1) delivering digital channels and moving to new technology in the Contact Center, 2) improving agent experience and 3) enhancing and improving the customer experience. If you are modernizing your Contact Centers and looking to improve your service and customer experience, WWT’s Digital Workforce practice can assess your Contact Center current state and provide a future state roadmap for moving to new technology, including migrating to the cloud (or strategic alternative if applicable) and delivering improved customer and agent experience. </i>
Contact Center Health Check Assessment
A Contact Center Enterprise Health Assessment is an in-depth evaluation of the performance and health of the Contact Center solution to assess if the implementation meets the customer’s requirements and functions optimally as per WWT, Cisco and industry best practices.
Trainings
Upskill faster with expert guidance
VMware Horizon Training for Admin
This two-day, hands-on training is custom built by WWT to gives you the skills to deliver virtual desktops and applications through a virtual desktop infrastructure. This training offers skills in installing, configuring, and managing VMware Horizon through a combination of lecture and hands-on labs using WWT’s Advanced Technology Center (ATC). You will learn how to build and manage pools of virtual machines, how to manage access and security of VDI desktops and how to provide a customized desktop environment to end users.
Application Virtualization Training Using VMware Horizon
This one-day, hands-on training builds your skills in virtualized application management using VMware technologies. You will learn how to deliver applications to cloud, physical and virtual desktops in seconds and at scale. You will gain skills in managing application lifecycles from installation to update and replacement. You will learn how to use environment management solutions to provide personalization and dynamic policy configuration across virtual, physical and cloud-based environments to simplify end-user profile management.
VMware Horizon Cloud on Azure Training: Skills for Admins
This three-day, hands-on training is custom built by WWT to gives you the skills to deliver virtual desktops and applications through an Azure based VMware Horizon Cloud infrastructure. This training offers skills in managing VMware Horizon Cloud on Azure via the Horizon Cloud Administration Console and Microsoft Azure portal through a combination of lecture and hands-on labs using WWT’s Advanced Technology Center (ATC). You will learn how to build and manage pools of virtual machines images, how to manage access and security of VDI desktops and how to provide a customized desktop environment to end users.
VMware Workspace ONE Training: Skills for Admins
This three-day, hands-on training is custom built by WWT to gives you the skills to manage Workspace One Unified Endpoint Management and Workspace One Access to provide device management and application delivery capabilities. This workshop offers skills in configuring, managing and securing end user devices and providing application access via a universal portal for web, virtual and installable. This workshop is delivered via a combination of lecture and hands-on labs using WWT’s Advanced Technology Center (ATC). You will learn how to manage end user devices, how to manage access and security of SaaS based, Installable and Virtual Application.
